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No news found.
Ulster Bank says it is a pioneer in using Salesforce's AI suite for CRM
Ulster Bank, one of Ireland’s traditional Big Four banks, has according to a press statement released by its PR team completed the world’s “first full-scale Salesforce Einstein CRM implementation” in
25 October 2017
Elixirr's Ellie Duffus on building a challenger consultancy brand
Elixirr, a UK headquartered consulting firm, was recently named by the Financial Times as Europe’s third fastest growing consultancy.
20 October 2017
Pearson web-overhaul by Accenture shows consulting threat to ad firms
Accenture have worked with global learning company Pearson to create and launch a new digital customer experience it has named OneDotCom.
10 October 2017
Marketing consultancy MindWorks transitions to employee-owned firm
The ownership of Hampshire-based marketing consultancy, MindWorks Marketing, has changed hands.
06 October 2017
FTI's Leor Franks reflects on marketing in professional services
Rhydian Fairfax, a consultant at EMR, a recruitment consultancy for the marketing profession, recently sat down with Leor Franks, Marketing Director of FTI Consulting.
27 September 2017
High growth consulting firms are specialised and invest in marketing
High growth consulting firms, which see average yearly growth of at least 20%, are most likely found in the technology consulting and management consulting segments.
19 September 2017
Employees in professional services critical of business development teams
According to their own employees, professional services firms are failing when it comes to business development, when compared to other industries.
07 September 2017
Marketers and agencies must learn to demonstrate advertising effectiveness
Global advertising expenditure is at an all-time high, reaching $500 billion in 2015 and growing a further 5.2% in 2016.
09 August 2017
Accenture acquires marketing and sales consultancy Brand Learning
Accenture has acquired marketing and sales consultancy Brand Learning into its Customers and Channels practice, in the latest deal in a sustained period of inorganic growth.
07 August 2017
Customers and companies out of sync when it comes to customer service
75% of company executives believe that their organisations are customer-centric, while just 30% of customers agree.
03 August 2017
Uncertainty increasingly hitting workers and businesses in time of change
Policy uncertainty has risen to levels above that of the depth of the financial crisis as the US and the UK and Europe find themselves in somewhat unexpected situations.
25 July 2017
What advertising effectiveness means to marketers in a digital world
Global advertising spend reached an all-time high last year, estimated to be worth over $500 billion.
19 July 2017
Brands need tailored strategies to win customer loyalty game
By challenging traditional beliefs around customer loyalty and cutting through purely transactional rewards, brands can create more intelligent propositions, writes Harriet Mason, an Engagement Manag
19 July 2017
Brand loyalty not enough to guarantee custom
Top companies holding onto customers through brand loyalty alone is becoming increasingly difficult, according to a rectent report.
05 July 2017
Oxyma supports Kluwer Law with improving its client segmentation
Improving client understanding and targeting is becoming increasingly important for organisations.
22 June 2017
Guiding principles to navigate the Customer 4.0 revolution
Why are so many organisations failing to live up to their customers’ expectations? New research reveals that, on average, every adult customer in the UK complained at least once in 2016 – that’s 55 m
06 June 2017
Actively engaging frontline staff is key for successful transformation
Actively engaging line managers and frontline staff are key parts of the wider organisational transformation puzzle, a new report finds.
01 March 2017
BrainJuicer launches offering that can predict ROI of digital content
BrainJuicer, a UK-based market research agency, has developed a new product that, prior to launch, can forecast the success content is likely to have online realm.
06 October 2016
Pressure on prices is on the rise, innovation and value pricing key
Under current economic and market trends, 83% of companies suffer from increasing price pressure and margin erosion.
29 September 2016
Opportunity to create brand awareness in Cuba as economy opens
Cuba has recently been in the headlines. President Obama was the first US head of state to visit the country in 90 years, following warming diplomatic relations.
03 August 2016
Customer Experience value key for marketers to maximise CX return
The secret to maximising CX return is to focus on customer experience value, says Andy Main, head of Deloitte Digital. Marketers are competing on experience now more than ever.
01 July 2016
GeeFirm supports More with Zoho ERP and Google for Work transition
Netherlands-based marketing and design group More has commissioned GeeFirm to transform its IT infrastructure.
14 June 2016
Consultants pushing into advertising and marcomms space
Much has in recent months been written about the challenges the big consulting and accountancy groups – KPMG, Deloitte, PwC, Grant Thornton, M cKinsey et al – pose to the established advertising netw
17 March 2016
ELIA hires Novel for strategy consulting on NEU NOW
From 14-18 September 2016 the arts festival NEU NOW will take place in Amsterdam, the Netherlands.
09 March 2016
Boston Consulting Group Marketing embraces Parametric Art
The Boston Consulting Group has turned to algorithms for its company-wide branding.
19 February 2016
Poor customer experience costs Big 4 UK banks billions
The value of excellent customer services experience can be considerable. In the UK, the largest four banks – Barclays, HSBC, Lloyds and RBS – may be missing out on an average £3.
11 February 2016
Marketing services firms hit by macroeconomic conditions
Marketing services companies find themselves increasingly under pressure as a range of macroeconomic and structural challenges emerge.
09 February 2016
IBM: Cognitive pricing to retain and attract customers
Pricing strategy has only become more complex as online retail channels proliferate.
01 February 2016
Millward Brown & comScore partner for brand analytics
Millward Brown and comScore have partnered up to deliver a combined brand analytics programme to identify the end-to-end process of advertising campaigns, from the initial exposure to how that exposu
18 January 2016
Accenture & Adobe expand alliance with digital marketing
Accenture and Adobe are further expanding their global alliance through the joint development of technology services that provide clients with a means of achieving greater marketing performance and e
14 January 2016
3 ways digital trust can engineer higher customer loyalty
Accenture has identified three steps companies can take to preserve digital trust while rolling out Internet of Things (IoT) products and services.
18 November 2015
3 external M&A firms advise on DQ&A | incuBeta deal
South Africa-based incuBeta and Netherlands-based DQ&A Media, both digital marketing agencies, have agreed to a merger.
16 November 2015
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