CRM news in the UK | Page 2

An overview of news, trends and research in CRM consulting in the UK:

North Face, IBM and Fluid launch shopping experience The North Face is working together with Fluid and IBM to provide customers with an interactive shopping experience that helps them hone in on their specific clothing needs based on a series of questi
20 January 2016
Deloitte & Sprinklr partner to help brands focus on CX Deloitte Digital and enterprise social technology Sprinklr have formed a strategic alliance to help clients focus on customer experience (CX).
07 August 2015
Care.com boosts loyalty members with IBM Commerce Online healthcare marketplace Care.
24 July 2015
Nokia renews outsourcing contract with Capgemini Capgemini will, for another five years, deliver order management services for Nokia Networks.
09 June 2015
IBM & Facebook partner for tailored brand experiences IT consulting firm IBM and social media giant Facebook have decided to team up to help top brands deliver personalised customer experiences through people-based marketing.
29 May 2015
Gartner: Nine categories of social applications for CRM To be able to choose the right social applications for CRM that support ones business goals, IT application leaders should know the different types of applications and their various functionalities,
29 May 2015
Altimeter: 5 ways the IoT improves customer relations With the Internet of Things more and more real, brands cannot afford to ignore its power, research by Altimeter Group shows.
28 April 2015
Transform: CX strategy essential for digital maturity Having a specific customer experience (CX) vision and strategy is key for organisations to integrate and streamline CX across the whole organisation, which will benefit the organisation.
19 November 2014
Accenture acquires salesforce.com specialist ClientHouse Accenture has bought ClientHouse, a specialist in the area of salesforce.com and Veeva Systems solutions. ClientHouse is based in Jena, Germany, and has just under 40 consultants on its payroll.
28 January 2014
Bain & Company: Top 10 management models and tools 'Strategic Planning', 'Customer Relationship Management' (CRM) and 'Employee Engagement Surveys'' are globally the most used management tools by managers.
04 July 2013
Capgemini and Salesforce.com invest in CRM and cloud Capgemini and Salesforce.com are jointly investing in CRM, social media and cloud services.
23 September 2012

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