CRM news in the UK | Page 2

An overview of news, trends and research in CRM consulting in the UK:

Altimeter: 5 ways the IoT improves customer relations With the Internet of Things more and more real, brands cannot afford to ignore its power, research by Altimeter Group shows.
28 April 2015
Transform: CX strategy essential for digital maturity Having a specific customer experience (CX) vision and strategy is key for organisations to integrate and streamline CX across the whole organisation, which will benefit the organisation.
19 November 2014
Accenture acquires salesforce.com specialist ClientHouse Accenture has bought ClientHouse, a specialist in the area of salesforce.com and Veeva Systems solutions. ClientHouse is based in Jena, Germany, and has just under 40 consultants on its payroll.
28 January 2014
Bain & Company: Top 10 management models and tools 'Strategic Planning', 'Customer Relationship Management' (CRM) and 'Employee Engagement Surveys'' are globally the most used management tools by managers.
04 July 2013
Capgemini and Salesforce.com invest in CRM and cloud Capgemini and Salesforce.com are jointly investing in CRM, social media and cloud services.
23 September 2012

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