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No news found.
Benchmarking can help improve customer service performance levels
The customer service industry has evolved beyond all recognition.
10 November 2016
Automation is transforming customer care and call centre landscape
The customer-care journey is changing as new customer expectations are met with automation and digitalised solutions.
08 November 2016
Association of Professional Sales partners with Huthwaite International
The Association of Professional Sales has admitted Huthwaite International into its partner network.
21 October 2016
Pressure on prices is on the rise, innovation and value pricing key
Under current economic and market trends, 83% of companies suffer from increasing price pressure and margin erosion.
29 September 2016
Customer Experience value key for marketers to maximise CX return
The secret to maximising CX return is to focus on customer experience value, says Andy Main, head of Deloitte Digital. Marketers are competing on experience now more than ever.
01 July 2016
Digital channels driving growth in wealth management landscape
The global wealthy are continuing to increase their wealth at a phenomenal rate. Managing that wealth can be a profitable enterprise.
15 June 2016
Poor customer experience costs Big 4 UK banks billions
The value of excellent customer services experience can be considerable. In the UK, the largest four banks – Barclays, HSBC, Lloyds and RBS – may be missing out on an average £3.
11 February 2016
IBM: Cognitive pricing to retain and attract customers
Pricing strategy has only become more complex as online retail channels proliferate.
01 February 2016
KPMG: Retail sales growth unlikely to improve in 2016
2015 was a good year for consumers as real pay increased 2.8%.
14 January 2016
3 ways digital trust can engineer higher customer loyalty
Accenture has identified three steps companies can take to preserve digital trust while rolling out Internet of Things (IoT) products and services.
18 November 2015
Pharma sales teams increasingly focus on long term
Sales teams for large pharma/biotech companies are increasingly focused on long-term growth strategies, research from ZS Associates shows.
29 October 2015
McKinsey: Digital brand capabilities eat the competition
Companies that fit a variety of digital channels into their marketing engagement are capturing large swaths of consumers, research by McKinsey & Company shows.
30 July 2015
Customer loyalty programmes fail to capture consumers
Customer loyalty programmes have failed to grow with the times, recent research from Capgemini Consulting finds.
30 July 2015
ZS: Large company sales professionals to move inside
Sales professionals in large high-tech companies will increasingly move inside, research from ZS Associates finds.
22 July 2015
Marketing overlooking customer experience goals
Four in five consumers do not feel understood as an individual by brands, research by IBM and Econsultancy shows.
13 May 2015
McKinsey: Marketing & sales capabilities bolster growth
Implementing modern marketing and sales capabilities can help average performing businesses significantly improve growth rates, according to recent research from McKinsey.
13 April 2015
McKinsey: 6 steps to transform marketing & sales skills
In order to keep up with the ever-changing global economy, businesses should possess superior internal capabilities, most notably commercial capabilities in marketing and sales, McKinsey & Company po
30 March 2015
McKinsey: Digital capabilities boost sales conversion
Companies that fit a variety of digital channels into their marketing engagement are capturing large swaths of consumers, McKinsey & Company research shows.
17 March 2015
Credit card firms leave millions in profit untapped
Credit card companies are leaving additional profit potential untapped, reveals a study conducted by Simon-Kucher & Partners.
10 March 2015
BearingPoint: Actively managing staff leads to success
Front-line managers play a decisive role in improving business performance with up to a 20% increase in recurring productivity to be gained through active management techniques, recent research from
19 February 2015
Deloitte & McKinsey advisors release business book
Former Deloitte & McKinsey consultants Josemaria Siota and Luiz Zorzella have, after three years of research, published their book titled Revenue Growth: Four Proven Strategies.
29 December 2014
Capgemini: Christmas sales kick off: double digit growth
After disappointing September sales numbers, spending in October is back on track with double digit growth of 14%, indicates the IMRG Capgemini e-Retail Sales Index.
21 November 2014
McKinsey Solutions signs partnership with Eversight
McKinsey Solutions, the data analytics and software unit of strategy consultancy McKinsey & Company, has agreed a partnership with Eversight, a provider of cloud-based sales and marketing services.
05 November 2014
Strategy&: Demand analytics boosts commercial performance
Companies that have best practice demand analytics in place demonstrate better commercial performance levels than competitors, concludes a new joint research study from Strategy& and INSEAD.
15 October 2014
Strategy&: Four reasons why price elasticity is obsolete
For decades, economic and business theory on pricing has centered around the concept of ‘price elasticity*’.
18 September 2014
Accenture acquires salesforce.com specialist ClientHouse
Accenture has bought ClientHouse, a specialist in the area of salesforce.com and Veeva Systems solutions. ClientHouse is based in Jena, Germany, and has just under 40 consultants on its payroll.
28 January 2014
Ernst & Young: Sales professionals show more unethical behavior
Business Sales professionals act a lot more unethical than their colleagues in for example Finance, Supply chain and Marketing. Almost 28% of sales professionals indicated that they give personal gifts / services to customers to win and maintain busine
13 May 2013
Accenture buys sales analytics specialist NewsPage
Accenture has completed the acquisition of NewsPage, a business intelligence service provider specialized in marketing & sales. Approximately 128 employees of NewsPage based in Singapore, China, India and Malaysia hav
16 November 2012
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