ISG buys Alsbridge in shake-up of outsourcing advisory market

14 December 2016 4 min. read
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Information Services Group has acquired outsourcing consultancy firm Alsbridge for $74 million. The deal creates a combined entity of more than 1,300 advisory, research and technology professionals serving more than 700 blue-chip clients, and marks the largest shake-up in the outsourcing advisory market since EquaTerra was picked up by Big Four giant KPMG five years ago.

Founded in 2006, Information Services Group (ISG) is a technology insights, market intelligence and advisory services company. The organisation operates in more than 20 countries, supporting public and private sector clients with, among others, digital transformation, market intelligence and technology research, automation, cloud and data analytics, sourcing advisory, managed governance and risk services.

With the acquisition of Alsbridge, a US-based management consulting firm focused on transformation, business processes and robotics advisory, ISG adds significant capacity to its footprint. Since its inception in 2003 by founder Ben Trowbridge (now a partner at EY), Alsbridge has grown into one of the larger independent consulting firms in the outsourcing advisory landscape. Expansion in recent years have seen the firm grow its footprint to over 300 consultants, with new offices opened in Canada, India, the US and Australia & New Zealand of late, while last year the consultancy acquired Oxford-based Source to ramp up its UK operations.

ISG acquires Alsbridge

The combination of both entities will, according to Michael P. Connors, Chairman and Chief Executive Officer of ISG, create a market leader in the field. “We are creating a 'new' ISG – one with a stronger market position and a broader, more valuable portfolio of automation and digital services, market intelligence and advisory capabilities to guide our clients on their digital transformation journeys.” Clients will also benefit from an expanded set of cost optimisation services that include broader network and enterprise print services.

Both ISG and Alsbridge were listed on the latest edition of IAOP’s ‘World's Best Outsourcing Advisors, and the blending of strengths will in the eyes of the CEO take the combined entity to “the next level of service, performance and growth.” He adds: “This is truly a transformative move.”

Chip Wagner, the former CEO of Alsbridge and in his new role President and Partner of Business and Emerging Services at ISG, says that his firm has "long admired” the strength of ISG. He states, “By combining and integrating our service offerings, we are creating a new industry leader that redefines the research, sourcing and digital technology advisory market.”

From a financial perspective, ISG expects the joining of forces to produce synergies through combined efficiency and growth, with $7 million of annual cost savings within an 18 month timeframe earmarked as the main target. “These synergies will improve EBITDA margins and drive organic growth”, says Connors, adding that the firm is aiming at revenues in the range of $285 million to $300 million in 2017.

Alsbridge is now ISG

The integration between has kicked off, the two consultancies are integrating their business operations and serving the market as a single entity under the ISG brand. Despite the fierce rivalry between the two, Wagner believes that the integration will be smooth ride. “While some may think it a bit unusual to be joining forces with a longstanding rival, the reality is the move is a win for us and the industry. The ISG and Alsbridge businesses, cultures and values all mesh extremely well. And the combination of our capabilities and service offerings creates a synergy that enables us to deliver a significantly higher degree of value to our clients. It really is a case of the whole being greater than the sum of the parts.”

Outsourcing advisory shake-up?

The move is set to have a ripple effect on the outsourcing advisory market. IT outsourcing buyers have become used to trade off ISG and Alsbridge to put downwards pressure on fees – now that they have merged they will have to deal with an even bigger ISG. The transaction will also impact the sourcing practices of the Big Four firms, which all are strong competitors in the outsourcing consulting market. Deloitte, EY, KPMG and PwC now face a contender that can no longer only undercut them on fees, but also, on the back of Alsbridge’s skillset, can boast more strategic and management advisory competencies. Boutique firms, such as Avasant, Aecus (a spin-off of Alsbridge UK) and Everest, will too face a larger and bolder competitor, but at the same time it may provide them with the opportunity to craft a further edge in niche segments.

In October KPMG Advisory was named European Advisory of the Year by the Global Outsourcing Association (GSA).