Mott MacDonald supports 1 billion water plan alliance

19 February 2015 Consultancy.uk

As part of the Thames Water’s asset management plan, Mott MacDonald has been appointed a supporting role to the team that won the contract for the implementation of the asset management plan. The consortium will deliver repair, maintenance and all associated activities.

Thames Water is a private water utility that services 15 million customers, 27% of the UK population, across the Thames river basin. As with all UK water utility companies, Thames Water is bound by a well-defined – five year – asset management plan (AMP). The aim of the plan is create a minimum standard of service for the utility and to provide guidelines, set by the Water Services Regulation Authority (OFWAT) for the improvement of water based assets around the UK. In the AMP6, which covers the period between 2015 and 2020, the aim of the regulator is to shift emphasis from “ticking regulatory boxes” toward an approach that focuses on creating value for money for customers. With the AMP period also focusing on meeting European Union legislation on issues related to water quality and wildlife habitats.

Mott MacDonald supports Agility Alliance joint venture

In order for Thames Water to meet the requirements of the AMP6, a number of alliances have been formed around different elements of the plan. To cover the £1 billion infrastructure element, an alliance between J. Murphy & Sons and Morrison Utility Services, named the Agility Alliance joint venture (JV), was chosen the preferred bidder by Thames Water.

Mott MacDonald
As part of the deal, Mott MacDonald has been appointed to provide a “major supporting role” to the JV. The consulting firm will work with the JV to deliver repair, maintenance and all associated activities that will drive down leakage and reduce interruptions to supply for customers. While the contract period for the alliance is set as the end of the AMP6 period, there is the possibility of a 10 year extension into the AMP7 and AMP8 regulatory periods.

“Mott MacDonald played a significant part in interpreting and communicating Thames Water’s regulatory position, coming up with practical solutions to improve efficiencies, and had a prominent role in supporting Agility in the preparation of the submission documents,” comments David Thomas, Manager of Mott MacDonald’s Water Business. Further remarking on the appointment that: “The Agility Alliance was selected not only for having the right capacity and capability to deliver the services, but equally for demonstrating the cultures and behaviours that align with Thames Water’s vision and values.”

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How data insights helped Network Rail improve the South-East route

11 April 2019 Consultancy.uk

Amey Consulting has leveraged data insights to assist Network Rail with the improvement of its South-Eastern route. Using the Quartz tool, which monitors train movement, Network Rail will now be able to commit to data-enabled interventions to quickly improve underperforming train stations.

With rail services in the UK coming under strain from the demands of modern commuter life, while the infrastructure and service delivery of the nation’s railways has come in for sustained criticism in recent years, a period of regeneration is on the cards at last. Network Rail is the owner and infrastructure manager of most of the railway network in Great Britain, and has subsequently tapped the consulting industry on a regular basis to help find areas of improvement.

The group recently drafted in consultancy BearingPoint to conduct a thorough organisational evaluation and advise Network Rail (High Speed) on attaining a ‘fit for purpose’ organisational standard – for which the consultancy was nominated at the 2019 MCA Awards. Meanwhile, ArupArcadis and Aecom have been contracted to help Colas Rail and Babcock Rail implement a decade-long framework for Network Rail, aimed at supporting the delivery of the next generation of rail systems, with the contracts said to be worth as much as £5 billion

How data insights helped Network Rail improve the South-East route

As Network Rail further aims to improve its performance and customer service offering, another area it has sought help from the consulting sector for is its South-East route. The network of railways connects London with the southern parts of the country, as well as with Europe, making it the busiest in the country, with more than 500 million passenger journeys per year. This crucial expanse of rail was plagued with small minute delays, which were impacting millions of passengers every day, while reducing the efficiency and capacity of the overall network – something Amey Consulting was selected to help solve.

Amey Consulting soon determined that with the sub-threshold delays to services only lasting for 1 or 2 minutes, most were not the subject of detailed root cause analysis, and this made their corrections almost impossible – with dire consequences. Without addressing these delays, passenger satisfaction would fall, while the capacity and efficiency of the network would be reduced, stinging the income of Network Rail even before a host of delay-related fines would hit the company.

In order to help the client gain a better understanding of where, how, when and what these small delays occur, Amey Consulting looked to demonstrate the value of data-led consulting, with a significant reduction in delays within the first month of rolling out changes to key stations. The consultants embedded themselves in Network Rail’s team, helping them learn the key skills needed to support and apply data-driven solutions.

Agile transport

This involved the deployment of the Quartz tool. The system utilises to-the-second train movement data to present the performance of individual stations across the South-East route. It allows users to effortlessly understand station performance with a high level of detail, and use this information to identify losses caused by small-minute delays. The granular data allows for targeted actions to drive efficiency savings and performance improvements. More importantly, it allows users to understand the impact of small process changes on performance. 

Steve Dyke, an Executive Partner at Amey Consulting, said of the project, “We looked to identify the physical root cause on the infrastructure, building a case for change then managing that project implementation and tracking the benefit/value.  In doing so we are working to define a data performance improvement service to the operational and infrastructure owners.”

Just as important for the project as the technology, however, was teaching the Network Rail team how to leverage it after the consultants were gone. The Amey Consulting team worked to develop an agile working culture within Network Rail’s South-East division, helping staff to be confident in using data to improve the journeys of millions of people per year by attacking the problem from the ground up.

Dyke concluded, “This is less about the tools and about the approach to managing performance.  It meant using by-the-second analysis, data science, and then agile development to visualise and identify areas where improvements can be made.  We then worked with NR to change the way they approached the management of the infrastructure changes.  So rather than pass the information down the value chain, any of which could have been missed, we managed the change end-to-end.”

The project was so successful that Amey Consulting was also among those honoured at the recent MCA Awards. The firm scooped the Performance Improvement in the Public Sector prize for its work with Network Rail, at the 2019 ceremony in London.