Engineers help improve the view at Lord's Cricket Ground, London

17 May 2017 Consultancy.uk

The Warner Stand at Lord's Cricket Ground offered lacklustre fan experiences, in part due to its poor viewing angle offering on match action. To upgrade the viewing experience, among a range of sustainability and hospitality improvements, Marylebone Cricket Club hired external engineers and consultants Arup, Populous and BAM.

The Lord’s Cricket Ground was finally laid in 1814 by Thomas Lord, following two earlier relocations of the pitch. The grounds, which has been host to top tier cricket games ever since, is today owned by Marylebone Cricket Club (MCC). The grounds remain an iconic feature both of London and the cricketing world – aside from the grounds, Lord’s offers seven stands, one pavilion and a media centre, from which to view matches.

The Warner Stand

One of the stands, the Warner Stand, has imposed certain frustrations on fans, owing to its poor viewing angles due to shallow inclinations. In a bid to improve the stands’ experience, the Marylebone Cricket Club reached out to Arup and BAM and architects Populous to rectify the defects in the stand. The engineering and consulting firms worked together to design a new stand, while respecting the architectural heritage and character of the existing buildings.

Arup designs new Warner Stand fan experience

Arup and Populous worked to improve the various seating tiers’ line of sight by focusing on their respective geometry, thereby maximising the viewing experience for fans. In addition, the firms worked with the client to create a new hospitality venue. They also sought to improve the overall sustainability of the stadium, leveraging a range of solutions to achieve energy savings across all systems including, heating, cooling and cooking. Services extended into fire engineering, pedestrian modelling, acoustics and biodiversity consulting.

Commenting on the completed project, Robert Ebdon, MCC’s Assistant Secretary (Estates), said, “MCC created a tough brief, requiring a structure which delivered exceptional facilities for spectators, a unique experience for meetings and events and provided an outstanding working environment, while meeting sustainability and accessibility targets. The expertise and knowledge brought by ensured that these objectives were met and delivered a truly world-class building.”

Michael Trousdell, Lead Building Services Engineer at Arup commented, “The Warner Stand project created an exciting opportunity for our building services team to deliver an innovative sustainable design. The zero fossil fuels solution sets the trend for future buildings of any type. We are especially excited about the combined heating and cooling system and the energy saving this technology can deliver.”

For more information on the new Warner Stand watch this video on YouTube.

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How data insights helped Network Rail improve the South-East route

11 April 2019 Consultancy.uk

Amey Consulting has leveraged data insights to assist Network Rail with the improvement of its South-Eastern route. Using the Quartz tool, which monitors train movement, Network Rail will now be able to commit to data-enabled interventions to quickly improve underperforming train stations.

With rail services in the UK coming under strain from the demands of modern commuter life, while the infrastructure and service delivery of the nation’s railways has come in for sustained criticism in recent years, a period of regeneration is on the cards at last. Network Rail is the owner and infrastructure manager of most of the railway network in Great Britain, and has subsequently tapped the consulting industry on a regular basis to help find areas of improvement.

The group recently drafted in consultancy BearingPoint to conduct a thorough organisational evaluation and advise Network Rail (High Speed) on attaining a ‘fit for purpose’ organisational standard – for which the consultancy was nominated at the 2019 MCA Awards. Meanwhile, ArupArcadis and Aecom have been contracted to help Colas Rail and Babcock Rail implement a decade-long framework for Network Rail, aimed at supporting the delivery of the next generation of rail systems, with the contracts said to be worth as much as £5 billion

How data insights helped Network Rail improve the South-East route

As Network Rail further aims to improve its performance and customer service offering, another area it has sought help from the consulting sector for is its South-East route. The network of railways connects London with the southern parts of the country, as well as with Europe, making it the busiest in the country, with more than 500 million passenger journeys per year. This crucial expanse of rail was plagued with small minute delays, which were impacting millions of passengers every day, while reducing the efficiency and capacity of the overall network – something Amey Consulting was selected to help solve.

Amey Consulting soon determined that with the sub-threshold delays to services only lasting for 1 or 2 minutes, most were not the subject of detailed root cause analysis, and this made their corrections almost impossible – with dire consequences. Without addressing these delays, passenger satisfaction would fall, while the capacity and efficiency of the network would be reduced, stinging the income of Network Rail even before a host of delay-related fines would hit the company.

In order to help the client gain a better understanding of where, how, when and what these small delays occur, Amey Consulting looked to demonstrate the value of data-led consulting, with a significant reduction in delays within the first month of rolling out changes to key stations. The consultants embedded themselves in Network Rail’s team, helping them learn the key skills needed to support and apply data-driven solutions.

Agile transport

This involved the deployment of the Quartz tool. The system utilises to-the-second train movement data to present the performance of individual stations across the South-East route. It allows users to effortlessly understand station performance with a high level of detail, and use this information to identify losses caused by small-minute delays. The granular data allows for targeted actions to drive efficiency savings and performance improvements. More importantly, it allows users to understand the impact of small process changes on performance. 

Steve Dyke, an Executive Partner at Amey Consulting, said of the project, “We looked to identify the physical root cause on the infrastructure, building a case for change then managing that project implementation and tracking the benefit/value.  In doing so we are working to define a data performance improvement service to the operational and infrastructure owners.”

Just as important for the project as the technology, however, was teaching the Network Rail team how to leverage it after the consultants were gone. The Amey Consulting team worked to develop an agile working culture within Network Rail’s South-East division, helping staff to be confident in using data to improve the journeys of millions of people per year by attacking the problem from the ground up.

Dyke concluded, “This is less about the tools and about the approach to managing performance.  It meant using by-the-second analysis, data science, and then agile development to visualise and identify areas where improvements can be made.  We then worked with NR to change the way they approached the management of the infrastructure changes.  So rather than pass the information down the value chain, any of which could have been missed, we managed the change end-to-end.”

The project was so successful that Amey Consulting was also among those honoured at the recent MCA Awards. The firm scooped the Performance Improvement in the Public Sector prize for its work with Network Rail, at the 2019 ceremony in London.