First Consulting helps BDO to build new RPA capability with UiPath

22 March 2019 Consultancy.uk

Global accounting and consulting firm BDO is working on its own digital transformation, as it looks to pioneer the use of Robotic Process Automation in its work. Business consultancy First Consulting is helping BDO with designing the RPA journey and building its internal RPA capability.

Robotic Process Automation describes a process that utilises software programmed to autonomously carry out basic tasks across applications, reducing the burden of repetitive, simple tasks on employees.  Able to be developed and deployed in a matter of weeks, RPA is highly cost-effective and can typically demonstrate returns on investment within a few months. It has been known to dramatically improve the speed and accuracy of processing, resulting in a quicker and higher quality of service to customers.

Last year, BDO explored the value of Robotic Process Automation, concluding the technology has the capacity to bolster the firm’s service offerings as well as internal operations. On the back of this analysis, the professional services firm incorporated RPA into its ICT strategy for the coming years. This has already seen the first robot delivered at BDO, which has since been taken into use by the business.

First Consulting helps BDO to build new RPA capability with UiPath

First Consulting is advising BDO on all aspects of deploying and scaling up the technology across the organisation – from capability building, governance structure and processes to architecture and IT infrastructure. The joint team of BDO and First Consulting have, meanwhile, also taken the first steps to set up an internal RPA capability.

BDO faces a key year for its operations, particularly in the UK where it has recently become the fifth largest provider of audit and advisory services in the country. As the firm looks to further grow its junior auditing market lead over the Big Four, the effective deployment of innovations such as RPA could prove key in the coming period.

With RPA on board, BDO’s ICT department aims at increasing the satisfaction of employees by removing a range of often boring (repetitive, administrative) tasks. By automating such tasks, productivity can also be increased at the professional services firm, as its staff will be freed up to spend more time performing value-adding activities. On top of this, RPA can execute tasks and processes with a lower margin of error compared to humans, enhancing BDO’s internal operations.

Working with RPA vendor UiPath, during the project at BDO, First Consulting has sought to apply its best practice RPA growth model methodology. The approach differentiates between three different growth phases, starting with RPA, structuring RPA, and scaling RPA.

Project results are delivered through an agile approach. According to the engagement partners, the following results were achieved in a period of six weeks:

  • Developed a first robot process that directly creates value for the business and contributes to the 360 degree customer view by migrating information from two systems to another system;
  • Advice and implementation plan on the technical design in relation to RPA, ICT guidelines, a security questionnaire and a basic infrastructure;
  • A roadmap for setting up an internal RPA capability, including the following components: processes & governance, change management and capability building & training;
  • Plan for setting up benefits tracking / monitoring as well as reusability of robot process components.

So far, First Consulting and BDO have enjoyed a pleasant and productive cooperation, achieving “tangible results” along the way. According to First Consulting’s team engaged by the project, the close match between the firms’ norms and values proved a key success factor. In the coming period, First Consulting and BDO are investigating opportunities to develop a digital capability in other areas of BDO’s business.

Roel van Overdam, Head of RPA at First Consulting, said of the collaboration, “Our pragmatic, no-nonsense approach has clearly paid off.”

Related: First Consulting: Is RPA implementation going in the right direction?

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Capgemini provides IT services for BAE Systems Maritime-Submarines

24 April 2019 Consultancy.uk

BAE Systems Maritime-Submarines has confirmed a five-year contract with Capgemini to take over the provision of a spectrum of IT services in the UK. The deal will help BAE Systems Maritime-Submarines reduce the cost of IT from its base in Barrow-in-Furness in Cumbria.

Since the firm’s UK profits were found to have halved in 2018, Capgemini has been working to improve its offering and attract new clients. In the summer, the global IT services consultancy combined a number of its creative wings to form Capgemini Invent, while a deal with Amazon Web Services enabled the firm to improve its cost-saving digital offering to clients looking for IT outsourcing work.

In the last year, Capgemini has subsequently won a series of contracts leveraging its IT delivery services on behalf of a variety of entities. The firm partnered with Statoil to deliver digital innovation across the company, as well as taking a role to innovate the fan experience of the Rugby World Cup 7s tournament, and replacing Atos as the IT services provider of McDonald’s

Capgemini provides IT services for BAE Systems Maritime-Submarines

Now, the firm has continued this surge of new business with the confirmation of a partnership with BAE Systems, which will see Capgemini collaborate on a key defence contract. Capgemini’s five-year contract with BAE Systems Maritime-Submarines will see Capgemini take over the provision of a spectrum of IT services for the BAE wing in the UK, including service orchestration, networking, hosting, end-user computing, DevOps, reporting and analytics, automation, and a digital service desk.

BAE Systems has been looking to improve its bottom line in the UK in recent years, and the move is aimed at transforming its Maritime-Submarines business IT delivery, allowing the company to take advantage of innovative digital technologies, create better user experiences, ensure high service availability, and reduce the cost of IT, from its base in Barrow-in-Furness in Cumbria. Capgemini’s IT solution was selected because of its ability to support the company’s evolving requirements, including the need to further enhance the responsiveness of the IT service, and effectiveness and agility of the delivery model.

Stephen Cole, CIO, BAE Systems Submarines, said, “As we embarked on this critical programme for our Submarines business that will deliver improved agile digital services, world-class service transformation and orchestration capabilities underpinned by very strong references were essential in our selection process. We are confident that Capgemini met these requirements and is the right partner for us. The team really understands where we are trying to get to as a business and its collaborative approach alongside its commitment to developing skills in the local area were paramount to our decision.”

Paul Margetts, Managing Director, UK Business Unit at Capgemini, added, “We are delighted to expand upon our business relationship with BAE Systems. Having worked with the company over the past four years, we have seen the tremendous opportunities for change that this programme presents and are hugely excited to be part of the journey at BAE Systems Maritime-Submarines, to help the company make a step change and satisfy new business requirements. We also look forward to increasing our involvement with the local North West community and Barrow in particular.”