Irish operational consultancy Xcentuate Management Consulting launches

01 February 2018 2 min. read
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A new business-to-business venture has been launched by two experienced financial services executives, looking to help businesses streamline and improve their customer services and supply chain processes. The new operational consultancy, Xcentuate Management Consulting, has opened for business in Ireland, a country whose financial services market is in the midst of preparing for the impact of Brexit.

The new consulting firm will assist clients with operational work, including process management, supply chain optimisation, and the maintenance of business processes. The consulting firm will specialise in back office workforce optimisation and promises to deliver value to the financial services sector.

Xcentuate is the Irish partner of ActiveOps, a global leader in back office workforce optimisation software, headquartered in the UK. Under the terms of the partnership agreement, Xcentuate will include Workware from cloud-based software and services provider ActiveOps and the Active Operations Management method as an integral part of their operational excellence consultancy services.

Xcentuate Management Consulting

ActiveOps operates across the globe from offices in the UK, Australia, India, South Africa and North America supporting back office operations in financial services, shared service centres, government organizations and Business Process Outsourcers (BPOs).

Xcentuate was founded by two experienced and well known financial services operations professionals. Ray Bowe and Dan Carroll most recently both held senior positions at Bank of Ireland (BOI) and New Ireland Assurance (NIA), responsible for driving successful operations change and transformation programmes.

Ray Bowe, who becomes Xcentuate’s CEO, commented, "It was during our time at NIA that both Dan and I worked with ActiveOps and recognised that by combining our operations knowledge and leading edge software from ActiveOps, we could make a significant impact in the Irish Financial Services market.”

Alex Ginger, Managing Director of Alliances and Partnerships at ActiveOps, added, "We are delighted to be working with Xcentuate in their new venture. Adding a partner with such deep subject matter expertise and knowledge of the Irish financial services market will be a huge boost to our already successful Irish operation."