Government trade mission drums up business for Royal HaskoningDHV

02 August 2017 Consultancy.uk

Thanks to a high level trade mission to Indonesia by the Dutch government, Royal HaskoningDHV has managed to secure two contracts as part of the development of the $300 million Kuala Tanjung Port. The firm has also entered into discussions to pilot a hospital development project in the Asian nation of more than 260 million people.

A consortium of Dutch Government officials, including Prime Minister Mark Rutte, travelled to Indonesia in an attempt to improve trade relations between the two contries. Rutte, who recently retained power in the Dutch parliamentary elections, despite struggling to form a coalition since, was joined by then Ministers Schultz van Haegen and State Secretary Dijksmarecent.

Relations were then seen by some as strained between the majority Muslim nation and the Netherlands thanks to the perceived popularity of anti-Islam politician Geert Wilders before the 2017 that he failed to make significant ground in. Rutte was keen to dispell during his visit, with the Prime Minister stating, "Indonesia is a perfect example of one of the biggest democracy in the world, with different faiths but still maintaining a very balanced society. I would never as a liberal politician judge somebody on their faith."

The visit, which saw officials joined by a number of Dutch businesses, including professional services firm Royal HaskoningDHV, saw collaboration on a number of different projects, including a CEO summit focused on improving the working relationship between Dutch and Indonesian businesses, and investment and collaboration programmes in key sectors, from hospitals to shipping.

Additionally, a key discussion point on the agenda related to efforts in solving a pressing problem for Jakarta: the city is sinking at 10 centimetres per year due to the unsustainable use of groundwater from beneath the city – endangering up to 5 million people in the north of the city that face immanent flooding. The Dutch government, through the Dutch water sector, is involved in the development process for a lasting solution to sustainable water management for the city.

Dutch to Indonesia trade mission drums up business for Royal HaskoningDHV

For Royal HaskoningDHV, with around 350 employees working on projects for production sites in the country, the mission has continued to pay dividends beyond its end point. So far it has resulted in signing two contracts with the Indonesian port operator Pelindo I for the development of Kuala Tanjung Port in North Sumatra. The port, which is expected to cost around $300 million, is part of the country’s wider maritime highway vision led by President Joko Widodo – which includes a total of 24 new strategic ports in the country. The value of the contracts for Royal HaskoningDHV has not been disclosed.

Members from Royal HaskoningDHV’s healthcare practice, including Eduard Boonstra, the firm’s Business developer for the segment, also took part in trade discussions surrounding hospital development in Indonesia. The country, whose healthcare expenditure falls in the middle range in relation to its neighbours, offers considerable opportunities for joint benefit from work with Dutch providers – the country has one of the world’s most effective healthcare systems. The firm will work on a pilot project to deliver economically viable hospital designs that are able to contribute to the improvement of the public as well private health sector in Indonesia.

Boonstra, remarked, “Together with the Ministry of Health, BPJS and local health authorities, we expect to work on a pilot project after successfully having performed a feasibility study regarding the improvement of the primary care system in Yogyakarta within the framework of Universal Health Coverage. We are proud to be recognised by leading Indonesia hospital operators as integrated design partner in the development of modern, efficient and patient safe hospitals which enable us to further build up our track record in Indonesia.”

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How data insights helped Network Rail improve the South-East route

11 April 2019 Consultancy.uk

Amey Consulting has leveraged data insights to assist Network Rail with the improvement of its South-Eastern route. Using the Quartz tool, which monitors train movement, Network Rail will now be able to commit to data-enabled interventions to quickly improve underperforming train stations.

With rail services in the UK coming under strain from the demands of modern commuter life, while the infrastructure and service delivery of the nation’s railways has come in for sustained criticism in recent years, a period of regeneration is on the cards at last. Network Rail is the owner and infrastructure manager of most of the railway network in Great Britain, and has subsequently tapped the consulting industry on a regular basis to help find areas of improvement.

The group recently drafted in consultancy BearingPoint to conduct a thorough organisational evaluation and advise Network Rail (High Speed) on attaining a ‘fit for purpose’ organisational standard – for which the consultancy was nominated at the 2019 MCA Awards. Meanwhile, ArupArcadis and Aecom have been contracted to help Colas Rail and Babcock Rail implement a decade-long framework for Network Rail, aimed at supporting the delivery of the next generation of rail systems, with the contracts said to be worth as much as £5 billion

How data insights helped Network Rail improve the South-East route

As Network Rail further aims to improve its performance and customer service offering, another area it has sought help from the consulting sector for is its South-East route. The network of railways connects London with the southern parts of the country, as well as with Europe, making it the busiest in the country, with more than 500 million passenger journeys per year. This crucial expanse of rail was plagued with small minute delays, which were impacting millions of passengers every day, while reducing the efficiency and capacity of the overall network – something Amey Consulting was selected to help solve.

Amey Consulting soon determined that with the sub-threshold delays to services only lasting for 1 or 2 minutes, most were not the subject of detailed root cause analysis, and this made their corrections almost impossible – with dire consequences. Without addressing these delays, passenger satisfaction would fall, while the capacity and efficiency of the network would be reduced, stinging the income of Network Rail even before a host of delay-related fines would hit the company.

In order to help the client gain a better understanding of where, how, when and what these small delays occur, Amey Consulting looked to demonstrate the value of data-led consulting, with a significant reduction in delays within the first month of rolling out changes to key stations. The consultants embedded themselves in Network Rail’s team, helping them learn the key skills needed to support and apply data-driven solutions.

Agile transport

This involved the deployment of the Quartz tool. The system utilises to-the-second train movement data to present the performance of individual stations across the South-East route. It allows users to effortlessly understand station performance with a high level of detail, and use this information to identify losses caused by small-minute delays. The granular data allows for targeted actions to drive efficiency savings and performance improvements. More importantly, it allows users to understand the impact of small process changes on performance. 

Steve Dyke, an Executive Partner at Amey Consulting, said of the project, “We looked to identify the physical root cause on the infrastructure, building a case for change then managing that project implementation and tracking the benefit/value.  In doing so we are working to define a data performance improvement service to the operational and infrastructure owners.”

Just as important for the project as the technology, however, was teaching the Network Rail team how to leverage it after the consultants were gone. The Amey Consulting team worked to develop an agile working culture within Network Rail’s South-East division, helping staff to be confident in using data to improve the journeys of millions of people per year by attacking the problem from the ground up.

Dyke concluded, “This is less about the tools and about the approach to managing performance.  It meant using by-the-second analysis, data science, and then agile development to visualise and identify areas where improvements can be made.  We then worked with NR to change the way they approached the management of the infrastructure changes.  So rather than pass the information down the value chain, any of which could have been missed, we managed the change end-to-end.”

The project was so successful that Amey Consulting was also among those honoured at the recent MCA Awards. The firm scooped the Performance Improvement in the Public Sector prize for its work with Network Rail, at the 2019 ceremony in London.