McKinsey & Company | Research | Sales

An overview of McKinsey & Company research in the UK:

Brand loyalty not enough to guarantee custom Top companies holding onto customers through brand loyalty alone is becoming increasingly difficult, according to a rectent report.
05 July 2017
Actively engaging frontline staff is key for successful transformation Actively engaging line managers and frontline staff are key parts of the wider organisational transformation puzzle, a new report finds.
01 March 2017
Automation is transforming customer care and call centre landscape The customer-care journey is changing as new customer expectations are met with automation and digitalised solutions.
08 November 2016

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