US EPA hires CGI Federal to deliver software management

14 April 2016 Consultancy.uk

The US Environmental Protection Agency has hired CGI’s Federal unit to develop, test, and implement a software based management system for research as well as administrative tasks. The $22 million deal continues a more than 20 year relationship between CGI and the government agency.

The US Environmental Protection Agency was established in 1970, following an executive order signed by the president Richard Nixon. The organisation enforces national standards, under a variety of environmental laws, through conducting environmental assessment, research, and education as well as levelling fines and sanctions in cases of non-compliance. The organisation is headquartered in Washington, D.C, and operates across the US from 10 regional offices and 27 laboratories. One of the arms of the organisation is the Office of Research and Development (ORD), which is tasked with research that provides a solid underpinning of science and technology for the Agency.

US EPA hires CGI Federal to deliver software management

The ORD recently announced that CGI Federal* has won a $22 million contract to provide the organisation with software development, testing, implementation and production support for new software based management systems for research, as well as administrative tasks at its laboratories, centres and offices. The deal builds on more than 20 years of support in the area of administrative and mission support management systems, which has included more than 240 applications. The new deal also continues the provision of agile development, application maintenance, database management and application platform management services.

Tim Hurlebaus, president of CGI Federal remarks that the firm is looking forward to continuing our long-standing support to their mission. Adding that “CGI’s ongoing partnership throughout all of EPA has enabled us to provide ORD with unique insight and efficiencies to help digitally transform their enterprise.”

“Our dedicated CGI experts understand EPA and ORD’s mission, enabling us to develop and maintain enterprise-wide applications that support consolidating administrative processes,” says Tim Turitto, CGI Federal senior vice president for Regulatory Agency Programs. “Our ability to deliver these solutions helps ORD achieve cost efficiencies through streamlined, consolidated support models, enabling cost savings to help drive innovation within ORD’s research and development mission.”

* CGI Federal is a US-based subsidiary of CGI Group. The firm aims at partnering with federal agencies in a wide range of areas, including defence, civilian, and intelligence missions.

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How data insights helped Network Rail improve the South-East route

11 April 2019 Consultancy.uk

Amey Consulting has leveraged data insights to assist Network Rail with the improvement of its South-Eastern route. Using the Quartz tool, which monitors train movement, Network Rail will now be able to commit to data-enabled interventions to quickly improve underperforming train stations.

With rail services in the UK coming under strain from the demands of modern commuter life, while the infrastructure and service delivery of the nation’s railways has come in for sustained criticism in recent years, a period of regeneration is on the cards at last. Network Rail is the owner and infrastructure manager of most of the railway network in Great Britain, and has subsequently tapped the consulting industry on a regular basis to help find areas of improvement.

The group recently drafted in consultancy BearingPoint to conduct a thorough organisational evaluation and advise Network Rail (High Speed) on attaining a ‘fit for purpose’ organisational standard – for which the consultancy was nominated at the 2019 MCA Awards. Meanwhile, ArupArcadis and Aecom have been contracted to help Colas Rail and Babcock Rail implement a decade-long framework for Network Rail, aimed at supporting the delivery of the next generation of rail systems, with the contracts said to be worth as much as £5 billion

How data insights helped Network Rail improve the South-East route

As Network Rail further aims to improve its performance and customer service offering, another area it has sought help from the consulting sector for is its South-East route. The network of railways connects London with the southern parts of the country, as well as with Europe, making it the busiest in the country, with more than 500 million passenger journeys per year. This crucial expanse of rail was plagued with small minute delays, which were impacting millions of passengers every day, while reducing the efficiency and capacity of the overall network – something Amey Consulting was selected to help solve.

Amey Consulting soon determined that with the sub-threshold delays to services only lasting for 1 or 2 minutes, most were not the subject of detailed root cause analysis, and this made their corrections almost impossible – with dire consequences. Without addressing these delays, passenger satisfaction would fall, while the capacity and efficiency of the network would be reduced, stinging the income of Network Rail even before a host of delay-related fines would hit the company.

In order to help the client gain a better understanding of where, how, when and what these small delays occur, Amey Consulting looked to demonstrate the value of data-led consulting, with a significant reduction in delays within the first month of rolling out changes to key stations. The consultants embedded themselves in Network Rail’s team, helping them learn the key skills needed to support and apply data-driven solutions.

Agile transport

This involved the deployment of the Quartz tool. The system utilises to-the-second train movement data to present the performance of individual stations across the South-East route. It allows users to effortlessly understand station performance with a high level of detail, and use this information to identify losses caused by small-minute delays. The granular data allows for targeted actions to drive efficiency savings and performance improvements. More importantly, it allows users to understand the impact of small process changes on performance. 

Steve Dyke, an Executive Partner at Amey Consulting, said of the project, “We looked to identify the physical root cause on the infrastructure, building a case for change then managing that project implementation and tracking the benefit/value.  In doing so we are working to define a data performance improvement service to the operational and infrastructure owners.”

Just as important for the project as the technology, however, was teaching the Network Rail team how to leverage it after the consultants were gone. The Amey Consulting team worked to develop an agile working culture within Network Rail’s South-East division, helping staff to be confident in using data to improve the journeys of millions of people per year by attacking the problem from the ground up.

Dyke concluded, “This is less about the tools and about the approach to managing performance.  It meant using by-the-second analysis, data science, and then agile development to visualise and identify areas where improvements can be made.  We then worked with NR to change the way they approached the management of the infrastructure changes.  So rather than pass the information down the value chain, any of which could have been missed, we managed the change end-to-end.”

The project was so successful that Amey Consulting was also among those honoured at the recent MCA Awards. The firm scooped the Performance Improvement in the Public Sector prize for its work with Network Rail, at the 2019 ceremony in London.