Cognizant and ServiceNow announce new AI-driven partnership

04 July 2023 Consultancy.uk 3 min. read

Cognizant has become the latest in a succession of consulting firms to strengthen its artificial intelligence offering in 2023. A new partnership with ServiceNow will enable it to help clients with the adoption of AI-powered automation across a broad range of industries.

"Every CEO is in an innovation race right now,” said ServiceNow Chairman and CEO Bill McDermott. “The winners will embrace AI-led transformation to reinvent how they do business. By combining the power of Cognizant's solutions and services with the intelligent platform for end-to-end digital transformation, we will accelerate automation to solve our customers' toughest challenges.”

Founded in 2004, ServiceNow is a software development company whose cloud–based platform and solutions helps clients digitise and unify their technology infrastructure. According to McDermott, the collaboration with Cognizant will help organisations in every industry from healthcare and life sciences to financial services leverage automation in order “to keep pace in this ever-changing environment."

Cognizant and ServiceNow announce new AI-driven partnership

Looking ahead, the alliance aims to build a $1 billion combined business for Cognizant and ServiceNow. By integrating the power of ServiceNow's industry product solutions with Cognizant's domain expertise and intellectual property, clients will be empowered to move beyond siloed decision-making and leverage data across the enterprise to drive enhanced business differentiation.  

The news sees the extension of a decades-long business relationship between Cognizant and ServiceNow, and brings to market integrated offerings designed to solve complex problems, automate operations and enhance employee and end-customer experiences through the use of AI. Services from the shared business will offer clients improved asset management for proactive maintenance and procurement work, as well as helping to centralise and streamline inter-enterprise processes and real-time data exchanges involving AI capabilities.

Ravi Kumar S, Cognizant CEO, commented, "Across sectors, firms strive to improve their competitiveness, optimize operations, and deliver better overall experiences, but face challenges around platform silos and intensive, manual workflows. Cognizant and ServiceNow are well-positioned to address these challenges through the combination of our deep industry expertise, enterprise AI solutions and ServiceNow's powerful platform, delivering innovative, cost-effective solutions that enhance the value of our clients' products and services to their end customers." 

The move comes as consulting firms across the industry look to strengthen their AI offerings. Recently, this saw IBM Consulting unveil a new centre of excellence for generative AI, while earlier in the year, Publicis Sapient purchased a complete stake in its Publicis Sapient AI Labs line. Elsewhere, Bain & Company also announced a new partnership with OpenAI, helping its clients integrate the technology developer’s innovations into daily tasks, reducing waste and supercharging productivity.