Ascertus hires Andrew Payne as Head of Professional Services
Andrew Payne has joined Ascertus as Head of Professional Services, as the firm looks to enhance its service quality in the future. The firm is enjoying a period of rapid growth, and Payne will help strategically to drive the business forward.
As the financial services ecosystem in London prepares for another year of digitalisation, in order to gear up for an uncertain post-Brexit economy after 2019, consultancies are looking to bolster their offerings, amid an expected boom in demand. Earlier in the year, this saw Ascertus, a professional services firm based in Central London, expand its team of consultants with the hiring of three professionals to its team as it looks to meet heightened demand and ensure that its growing customer base is well-supported.
Ascertus provides document and information lifecycle management solutions to law firms and corporate legal departments in the UK and across Europe. Hot on the heels of its most recent recruitment, the firm has hired a new Head of Professional Services to enhance service quality and ensure customer success. As the Head of Professional Services, Payne will drive the firm's quality of service and support business growth, while contributing strategically to spur the business forward. Ascertus provides document and information lifecycle management solutions to law firms and corporate legal departments across industry sectors in EMEA.
Payne has spent 18 years in technical, project management and commercial work in the legal sector. Prior to Ascertus, he was Senior Director for EMEA at a legal technology vendor. Before that, he held the position of Senior Project Manager and Business Analyst at top 30 UK law firm Nabarro.
Ascertus claims it achieved business growth of over 100% in the financial year 2018, and hopes to continue this trend in the coming year. Roy Russell, CEO of Ascertus Limited, added, “We are at an exciting phase in our growth, where there’s a need for expansion of the management team, to support continued business advancement across EMEA… Andrew’s experience is rich and his philosophy of ‘customer success’ matches ours. He brings the right mix of technical and commercial perspective to the role, and we are delighted that he has joined Ascertus. Our customers will greatly benefit from his contribution.”
Andrew Payne added, “Broad adoption of technology systems is fundamental to project success and return on investment for organisations. Understanding a customer’s culture and business operation, as well as ensuring good communication and rapport before embedding change management techniques is essential for this outcome. I’m very excited to have joined a fast-growing and reputed company like Ascertus. This role is a huge opportunity for me to make a real difference to the business by tactically and strategically contributing to the future of the organisation.”
