Kumoco helps Science Museum Group with ServiceNow implementation

11 April 2018 Consultancy.uk 2 min. read
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Science Museum Group (SMG) has launched a new cloud transition aimed at increasing its efficiency and improving the customer experience that it provides to its museum guests. 

Founded in 1857, Science Museum Group (SMG) is UK’s leading group of specialised science museums. SMG’s museums include London’s Science Museum; the Museum of Science and Industry in Manchester; the National Science and Media Museum in Bradford; and Locomotion in Shildon. 

As part of SMG’s wider digital strategy, the company has launched a cloud computing programme. Leveraging ServiceNow’s cloud platform, the cultural group wants to lower its total costs of ownership (TCO) for IT, as well as provide its business line a better experience while serving its clients. Each year, SMG’s museums attract more than 600,000 visits. In comparison, the UK’s three largest museums, British Museum, Tate Modern and National Gallery (all based in London) each draw over 5 million visitors per annum. 

To support the project’s implementation, SMG’s decision-makers have called in the support of Kumoco, a management and IT consultancy that specialises in agile working and cloud consulting. The London-based consulting firm has been tasked with developing ServiceNow’s cloud platform to streamline and automate previously manual tasks across IT, customer service, security operations and human resources.

Science Museum Group

This will, according to Paul O’Shea, CEO of Kumoco, enable Science Museum Group to speed services and integrate staff across its geographical locations. “Adding effective workflows across SMG will help to reduce the time that staff spend doing manual fulfilment, which will increase efficiency, reduce costs and improve employee and customer experiences through faster fulfilment times and improved communication” 

In the coming weeks Kumoco will conduct workshops and weekly demo sessions with SMG representatives to implement effective workflows and involve the wider team in the process through a guided a collaborative approach to implementing the software. 

Upon completion of the project, the consultancy will transfer the knowledge it has gained, providing SMG with the skills and tools to continue implementing the Service Catalogue (built on Information Technology Infrastructure Library [ITIL] principles) without continued external support. 

“The Science Museum Group is a great British institution and we are pleased to play a role in ensuring its continuing success. We’re excited to implement a solution that will quickly deliver the IT services and measurable results they are looking to achieve,” O’Shea remarked.

Related: Arup provides lighting design consultancy for The Science Museum.