Capita supports Scottish public service improvement

12 February 2015 Consultancy.uk

Capita has signed a partnership with UK Government design advisor Design Council to help improve public services in Scotland through the use of ‘design thinking’. The 90-day programme’s goal is to equip public service managers with design skills, methods and tools in order to improve their users’ experience while at the same time increasing efficiency and reducing costs.

Design Council is an enterprising charity with the mission to “champion great design that improves lives and makes things better.” Design Council’s line of thinking behind their mission is that good design can change lives, create better places to live and encourage healthier living. The charity fulfils the role of advisor on design to the UK Government.

Improving public services Scotland
The partnership between Design Council and consulting firm Capita has been established in a response to the increased pressure on public service providers in Scotland to reduce costs and meet increasing service expectations, and aims at demonstrating how “using design thinking can dramatically improve service experience, reduce cost and unlock talent.”

Capita partners with Design Council to improve Scottish public services

The newly established programme “Design in the Public Sector” will consist of a 90-day programme (running until April 2015) that will work with a wide array of government, health and education organisations in Scotland, all with different service design challenges. The key aim of the programme is to help these organisations understand their users’ needs, generate and prototype new ideas, and work collaboratively to develop better solutions while reducing costs.

Commenting on the partnership, John Mathers, Chief Executive of Design Council, says: “We are delighted to partner with Capita on the new “Design in the Public Sector” programme. Intelligent design can find solutions to very complex problems - our work with local authorities and service providers across the UK has proven this time and again. We are combining our expertise with Capita’s ability to embed the proposed changes at scale.” Andy Parker, Chief Executive of Capita, adds: “Capita is constantly seeking to develop new ways of supporting public sector organisations in adopting new approaches to service improvement. This partnership with Design Council is an opportunity to demonstrate how design thinking can deliver valuable outcomes in service transformation.”

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Capgemini provides IT services for BAE Systems Maritime-Submarines

24 April 2019 Consultancy.uk

BAE Systems Maritime-Submarines has confirmed a five-year contract with Capgemini to take over the provision of a spectrum of IT services in the UK. The deal will help BAE Systems Maritime-Submarines reduce the cost of IT from its base in Barrow-in-Furness in Cumbria.

Since the firm’s UK profits were found to have halved in 2018, Capgemini has been working to improve its offering and attract new clients. In the summer, the global IT services consultancy combined a number of its creative wings to form Capgemini Invent, while a deal with Amazon Web Services enabled the firm to improve its cost-saving digital offering to clients looking for IT outsourcing work.

In the last year, Capgemini has subsequently won a series of contracts leveraging its IT delivery services on behalf of a variety of entities. The firm partnered with Statoil to deliver digital innovation across the company, as well as taking a role to innovate the fan experience of the Rugby World Cup 7s tournament, and replacing Atos as the IT services provider of McDonald’s

Capgemini provides IT services for BAE Systems Maritime-Submarines

Now, the firm has continued this surge of new business with the confirmation of a partnership with BAE Systems, which will see Capgemini collaborate on a key defence contract. Capgemini’s five-year contract with BAE Systems Maritime-Submarines will see Capgemini take over the provision of a spectrum of IT services for the BAE wing in the UK, including service orchestration, networking, hosting, end-user computing, DevOps, reporting and analytics, automation, and a digital service desk.

BAE Systems has been looking to improve its bottom line in the UK in recent years, and the move is aimed at transforming its Maritime-Submarines business IT delivery, allowing the company to take advantage of innovative digital technologies, create better user experiences, ensure high service availability, and reduce the cost of IT, from its base in Barrow-in-Furness in Cumbria. Capgemini’s IT solution was selected because of its ability to support the company’s evolving requirements, including the need to further enhance the responsiveness of the IT service, and effectiveness and agility of the delivery model.

Stephen Cole, CIO, BAE Systems Submarines, said, “As we embarked on this critical programme for our Submarines business that will deliver improved agile digital services, world-class service transformation and orchestration capabilities underpinned by very strong references were essential in our selection process. We are confident that Capgemini met these requirements and is the right partner for us. The team really understands where we are trying to get to as a business and its collaborative approach alongside its commitment to developing skills in the local area were paramount to our decision.”

Paul Margetts, Managing Director, UK Business Unit at Capgemini, added, “We are delighted to expand upon our business relationship with BAE Systems. Having worked with the company over the past four years, we have seen the tremendous opportunities for change that this programme presents and are hugely excited to be part of the journey at BAE Systems Maritime-Submarines, to help the company make a step change and satisfy new business requirements. We also look forward to increasing our involvement with the local North West community and Barrow in particular.”