PA Consulting names Caroline Wayman as Head of Financial Services
PA Consulting has appointed Caroline Wayman as its new Global Head of Financial Services.
Installed in her new role at the start of this month, Caroline Wayman lead a team team of over 500 financial services consultants across the UK, Europe, and US, advising organisations in the banking, insurance, pensions, and asset management sectors.
In the sector, PA Consulting’s expertise lies in topics including risk, regulation, strategy, technology, digital, and innovation. The firm also works on large-scale transformations focused on customer experience.
“It is a pleasure to be leading the Financial Services business,” said Wayman. “Since joining PA Consulting, I have seen first-hand the fantastic results our team delivers for organisations seeking to build sustainable and inclusive businesses, embed technology-enabled transformation, stay future-fit, and prioritise good customer outcomes. I am excited to step into my new role and work with colleagues and clients to build on these achievements.”
Prior to joining PA Consulting in 2021, Wayman led the Financial Ombudsman Service as its Chief Executive for nearly seven years. She oversaw the Ombudsman’s extensive transformation and modernisation in response to evolving customer needs. She also supervised the Ombudsman’s policy and operational response to high-profile issues – including PPI and mortgage endowment mis-selling – in her roles as the company’s Legal Director and Principal Ombudsman.
In her early career, Wayman worked in the insurance sector, including at the Insurance Ombudsman Bureau.
Commenting on the appointment, Christian Norris, CEO of PA Consulting, said: “Caroline is a recognised leader and trusted adviser in the financial services sector, and we are delighted to appoint her as our new Global Head of Financial Services. SHe has been a great asset to our team in recent years. I look forward to seeing her make further strides in our work with banks, insurers, and other financial services businesses on their most pressing issues.”
Alongside her role at the management consultancy firm, Wayman holds the position of Pro Chancellor and Chair of the Board of Governors at Nottingham Trent University.
