Atos selected as HMRC agile transformation delivery partner

Atos has extended its partnership with HM Revenue and Customs. The consultancy has signed a new contract for up to five years to help the tax organisation continue its digitisation journey.

Her Majesty's Revenue and Customs (HMRC) is a non-ministerial department of the UK Government responsible for the collection of taxes, the payment of some forms of state support, the administration of other regulatory regimes including the national minimum wage and the issuance of national insurance numbers. Following various deferrals of collections to support businesses through the coronavirus lockdown, HMRC is finally beginning to chase the debts accrued over the last two years.

Recent years have already shown how digital technology can boost authorities’ efforts to collect outstanding payments, boosting efficiency and making it easier for service users to make deposits. As such, the on-going digitalisation of HMRC’s services will provide it with an important route to gathering funds for the public purse.

At present, an ecosystem of partners including Mercator, Opencast, EY and Atos is providing technical and operational support for HMRC’s extensive network of Digital Delivery Centres, helping to deliver a more streamlined and efficient digital customer experience. As it looks to continue this support, Atos has strengthened its existing partnership with HMRC, signing a new contract for up to five years.

Nikki Kelly, Head of Public Sector & Defence Northern Europe for Atos, commented, “In being selected by HMRC to help transform its client services we will work collaboratively and alongside our ecosystem of partners to enhance the experience for millions of HMRC customers and support its ambition to be a trusted, modern tax and customs department.”

This contract forms part of HMRC’s wider transformation programme which will extend and enhance HMRC’s technical capability to respond to increasing demands across the department. It will result in more accessible and intuitive digital services, improving the user experience for the citizens and businesses served by the Government department. At the same time, the news builds on Atos’ existing relationship with HMRC, having worked collaboratively with the UK Government department for over ten years on projects to support HMRC’s response to evolving citizen demands and transform service delivery.