Mace & Menter grows team to fulfil new NHS design work

26 August 2021 2 min. read
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UK consultancy Mace & Menter has made four key appointments to its team. Cécile Maïa Pujol, Filipa Costa, Kyle Magee and Andrew Grimes arrive as it expands its innovative work with the NHS to help improve the way patients experience its services.

Mace & Menter’s Managing Director, Sam Menter commented, “Our goal here is to build a team of brilliant consultants with shared values who want to make a difference and work on problems worth solving. Our new team members are a great fit. They have the experience, passion and drive to uncover exactly what people need when they use government and NHS services, and to help our clients determine the best way to meet these needs.”

Bristol based Mace & Menter was launched in 2013. The service design and UX specialist focuses on helping clients in the public and third sectors – working with organisations including NHS, NHS Digital, Cabinet Office, DCMS, Policy Lab and Scope to help improve the way people experience their services.

Cécile Maïa Pujol, Filipa Costa, Kyle Magee and Andrew Grimes

The firm’s its new arrivals help strengthen its inhouse knowledge of such organisations. They include former Department for Environment, Food and Rural Affairs (Defra) and Portuguese Government service designers, as well as a design director who has led projects for the National Trust, and the NSPCC.

Andrew Grimes joins Mace & Menter as Experience Design Director, and will lead work with the NHS around ways digital can be used to better support diagnosis pathways. He arrives from Nationwide Design Studio and previously led projects for National Trust, and the NSPCC. He brings extensive experience in user research, design leadership, content strategy and has led creative, service and experience teams for over 20 years.

Cécile Maïa Pujol joins as a Research and Design Consultant. She has a background in design and social research, and experience working with start-ups, global businesses, social enterprises and government agencies in both France and the UK. In previous roles she has worked on projects for Airbus and URSSAF – the French revenue and customs agency, while most recently she worked in service design at Defra.

Filipa Costa arrives in the same role. An experienced public sector advisor, she formerly worked as a Service Designer for the Portuguese Government. She assisted the Portuguese health service, designing a new user-centred process to create the Ministry of Health Strategic Plan for 2020-2022. In the last three years, meanwhile, she worked for LabX – an experimentation lab for public administration – as part of a multidisciplinary team tasked with redesigning public services.

Kyle Magee meanwhile joins as a Consultant specialising in user research. His role sees him focus on uncovering pain points and opportunities within a service to build better, more intuitive experiences. Magee spent the last three years as a User Experience Architect with Torchbox, and with a background in Psychology, he has previously helped organisations such as Samaritans, Sue Ryder, and the Football Foundation to increase engagement with their services.