Michelle Prance joins banking consulting arm of Capita

12 November 2019 Consultancy.uk

Capita has bolstered its banking consulting arm with the appointment of Michelle Prance. The FinTech specialist brings more than 20 years of banking industry experience to her new role as Head of Banking – Growth Division at Capita.

More than a decade has passed since the 2008 global financial crisis, but the banking sector is still facing a number of key challenges if it is to return to full health in the future. Digital transformation, Brexit, regulatory change and revenue growth are all at the forefront of executives’ minds moving toward the end of 2019.

The financial services wing of professional services firm Capita works with banks and other financial services firms to help transform them into customer-centric, digitally confident, industry-leading institutions. As the firm looks to shore up its offering to clients in the financial sector, it has appointed a new Head of Banking – Growth Division.

Michelle Prance joins banking consulting arm of Capita

Based in London, Michelle Prance is a noted FinTech innovator, creating solutions that grow value at the highest levels of the banking industry. Prior to joining Capita’s consulting business as banking lead, she enjoyed great commercial success inspiring multi-disciplinary teams at both mature international corporations and entrepreneurial start-ups alike.

Most recently, she enjoyed a six-year stint with Lloyds Banking, most recently occupying the role of Strategy and Innovation Director. During that time, Prance delivered vital insights to the Group Executive on opportunities for new business models, new products and new ways of working. She joined Lloyds in 2012 following a 15-year career in the financial services industry, having worked for Credit Suisse and ABN AMRO, among others. She holds a degree in Economics from La Trobe University.

Describing herself on her personal LinkedIn, Prance said, “My business philosophy is guided by my belief that collaboration within diverse, multi-disciplinary teams ignites innovation, and that technology is an enabler that can better the outcomes for more people. I am an agile practitioner, I approach colleagues as a mentor and coach, combining business acumen with emotional intelligence so that everyone can adopt the vision and purpose underpinning the business and be their best.”

Capita recently announced that it has renewed its contract with The Co-operative Bank to run its mortgage servicing operation in the UK. The move will also see Capita continue to support the bank’s digitally enabled transformation aimed at strengthening its customer focus.


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