KPMG Advisory buys Nunwood, adds 80 advisors

28 May 2015

KPMG in the UK has acquired customer experience management specialist Nunwood to meet the growing client demand for advice on customer service and the enhancement of ‘the customer experience’. KPMG’s UK team will boosted with 80 advisors, totalling the headcount to 150.

Nunwood is an in 1996 founded consulting firm specialised in customer experience management and feedback technology. The firm provides its clients across the retail, telecoms, financial and leisure industries with advice on customer experience strategy, journey mapping, voice of the customer, customer experience analytics, and experience management technology. Nunwood is headquartered in London and has an additional office in Leeds.

KPMG Advisory buys Nunwood

In line with its ambition to enhance its customer service offering and to drive greater value for its clients, business advisory firm KPMG has decided to buy Nunwood. The acquisition will enable the firm to offer a full-service customer management programme to its clients. “Today’s deal is strategically very important to KPMG as it will enable us to provide clients with the tools they require to be truly customer-centric,” explains Richard Fleming, Head of Advisory at KPMG. “Nunwood’s understanding of the issues driving customer behaviour, and the way they focus on improving customers’ experiences mirrors our approach of putting technology at the heart of everything we do. By combining forces we will be able to help clients take action, so that each decision they make is based on real-time customer feedback.”

Richard Fleming and Philip Rushfirth

For Nunwood, the deal will provide the firm access to additional resources and complementary skills, enhancing its services offered to its clients. Phil Rushfirth, Nunwood's Co-Founder, explains: “With KPMG’s support we will be able to meet the growing demand from current and prospective clients and extend our ability to provide them with the technology and advice that drives improved customer service.

As a result of the deal, Nunwood’s 80 employees will transfer to KPMG, with Rushfirth becoming a Director.


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SQW Group purchases property-based regeneration consultancy

19 April 2019

UK consulting firm SQW Group has completed its first acquisition since it completed a management buyout in January 2019. BBP Regeneration joins the company having collaborated with SQW for more than 20 years.

Established in 1983, SQW Group now operates all over the world. Comprising SQW, Oxford Innovation, Oxford Innovation Services – one of the UK’s leading innovation centre operators – and Oxford Investment Opportunities Network, the organisation’s origins can be traced to Britain’s two ancient university cities: Oxford, through Oxford Trust founders, Martin and Audrey Wood, and Cambridge, through SQW’s work in producing The Cambridge Phenomenon.

The consultancy specialises in public policy, working with entities from the public, private and voluntary sectors to research, develop, implement and evaluate social and economic development interventions. It now employs over 250 people across regional offices in London, Oxford and Edinburgh, and provides business support to over 4,000 entrepreneurs and small businesses each year. At the start of 2019, SQW secured its independence in a management buyout, advised on by M&A experts from Liberty Corporate Finance and Penningtons Manches.

SQW Group purchases property-based regeneration consultancy

SQW has strengthened its position as a provider of services across the business spectrum with the acquisition of BBP Regeneration. Founded in 1994, the consulting firm specialises in land and property-based regeneration and growth schemes, and is a leading social and economic development consultancy. 

The two firms first worked together over 20 years ago, when SQW and BBP collaborated to develop the first Regional Economic Strategy for the South East. More recently, they developed an economic strategy for Thanet and are now working together in locations stretching from Cwmbran via Oxfordshire to London.

With the addition of BBP, SQW can now provide an integrated advisory service for organisations developing property schemes which deliver economic benefit to their local area. By joining SQW, meanwhile, BBP hopes to further enhance its ability to support clients in delivering property and place-making ambitions. 

Speaking about the deal, SQW CEO David Crichton-Miller commented, “The UK more than ever needs solutions to the challenges of places – of high streets under threat, of meeting housing delivery targets, and of both economically over-successful and economically challenged towns and cities – and the combination of SQW and BBP is uniquely suited to developing those solutions. [This deal] brings together critical and complementary services relating to places to serve our clients with leading edge and practical advice.”

Andy Smith, Director of BBP Regeneration, added, “SQW shares with BBP the same values of seeking to provide outstanding, practical, real world advice that helps get buildings built and places developed.  We greatly look forward to the opportunities that come from joining our two organisations together.”