FTI Consulting signs e-discovery software deal with IBM

11 February 2015 Consultancy.uk

The Technology business segment of global business advisory firm FTI Consulting has signed a reseller agreement with IT giant IBM for its Ringtail e-discovery review and analytics software. By combining Ringtail with IBM’s StoredIQ software, clients can be offered a more efficient e-discovery process which will reduce costs and risks.

FTI Technology’s Ringtail is e-discovery review and analytics software that helps customers address legal, regulatory and investigative challenges. The software provides a visual approach to document review and predictive coding to streamline e-discovery into a repeatable business processes, helping organisations to lower their costs. Jake Frazier, Senior Managing Director in the Technology segment of FTI Consulting, explains: “Organisations that standardise on Ringtail for e-discovery realise tangible cost savings through repeatable processes, innovative analytics and data reuse features that are unique within the industry. Whether for litigation, investigations or regulatory requests, Ringtail empowers organisations to make cost-effective and strategic business decisions based upon the matter at hand.”

FTI Consulting & IBM sign e-discovery software deal

Under the agreement, IBM will offer FTI’s software, and by combining Ringtail with its StoredIQ software* span the entire Electronic Discovery Reference Model (EDRM) process. This will benefit legal and IT departments with a more efficient e-discovery process, helping them to reduce the cost, risk and time associated with e-discovery and maintain a complete audit trail of documents, attributes and actions.

“Ringtail has built its reputation as an industry leader by supporting the varied e-discovery portfolio needs of global organisations. With this reseller agreement, clients will benefit from two complementary and best-of-breed solutions that can streamline the entire e-discovery process,” comments David Grant, Senior Managing Director in the Technology segment of FTI Consulting.

* IBM’s StoredIQ software provides in-depth assessment of the location of unstructured data, giving organisations visibility into data to make more informed business and legal decisions.


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First Consulting helps BDO to build new RPA capability with UiPath

22 March 2019 Consultancy.uk

Global accounting and consulting firm BDO is working on its own digital transformation, as it looks to pioneer the use of Robotic Process Automation in its work. Business consultancy First Consulting is helping BDO with designing the RPA journey and building its internal RPA capability.

Robotic Process Automation describes a process that utilises software programmed to autonomously carry out basic tasks across applications, reducing the burden of repetitive, simple tasks on employees.  Able to be developed and deployed in a matter of weeks, RPA is highly cost-effective and can typically demonstrate returns on investment within a few months. It has been known to dramatically improve the speed and accuracy of processing, resulting in a quicker and higher quality of service to customers.

Last year, BDO explored the value of Robotic Process Automation, concluding the technology has the capacity to bolster the firm’s service offerings as well as internal operations. On the back of this analysis, the professional services firm incorporated RPA into its ICT strategy for the coming years. This has already seen the first robot delivered at BDO, which has since been taken into use by the business.

First Consulting helps BDO to build new RPA capability with UiPath

First Consulting is advising BDO on all aspects of deploying and scaling up the technology across the organisation – from capability building, governance structure and processes to architecture and IT infrastructure. The joint team of BDO and First Consulting have, meanwhile, also taken the first steps to set up an internal RPA capability.

BDO faces a key year for its operations, particularly in the UK where it has recently become the fifth largest provider of audit and advisory services in the country. As the firm looks to further grow its junior auditing market lead over the Big Four, the effective deployment of innovations such as RPA could prove key in the coming period.

With RPA on board, BDO’s ICT department aims at increasing the satisfaction of employees by removing a range of often boring (repetitive, administrative) tasks. By automating such tasks, productivity can also be increased at the professional services firm, as its staff will be freed up to spend more time performing value-adding activities. On top of this, RPA can execute tasks and processes with a lower margin of error compared to humans, enhancing BDO’s internal operations.

Working with RPA vendor UiPath, during the project at BDO, First Consulting has sought to apply its best practice RPA growth model methodology. The approach differentiates between three different growth phases, starting with RPA, structuring RPA, and scaling RPA.

Project results are delivered through an agile approach. According to the engagement partners, the following results were achieved in a period of six weeks:

  • Developed a first robot process that directly creates value for the business and contributes to the 360 degree customer view by migrating information from two systems to another system;
  • Advice and implementation plan on the technical design in relation to RPA, ICT guidelines, a security questionnaire and a basic infrastructure;
  • A roadmap for setting up an internal RPA capability, including the following components: processes & governance, change management and capability building & training;
  • Plan for setting up benefits tracking / monitoring as well as reusability of robot process components.

So far, First Consulting and BDO have enjoyed a pleasant and productive cooperation, achieving “tangible results” along the way. According to First Consulting’s team engaged by the project, the close match between the firms’ norms and values proved a key success factor. In the coming period, First Consulting and BDO are investigating opportunities to develop a digital capability in other areas of BDO’s business.

Roel van Overdam, Head of RPA at First Consulting, said of the collaboration, “Our pragmatic, no-nonsense approach has clearly paid off.”

Related: First Consulting: Is RPA implementation going in the right direction?