Professional Services arm of Sage chooses Kimble as its PSA solution

08 July 2016

FTSE 100 business Sage has chosen Kimble Applications to provide its PSA solution to the firm’s Professional Services division. The solution will first be implemented in North America, and subsequently be rolled out across Sage’s global footprint.

Founded in the UK more than 30 years ago, today Sage is with over 13,000 professionals one of the globe’s larger software providers for integrated accounting, payroll and payment systems. The company, headquartered in Newcastle upon Tyne, is the world's third-largest supplier of enterprise resource planning software (behind Oracle and SAP), and, when it comes to the small businesses segment, with 6.1 million customers the market leader.

Sage’s division that serves the professional services industry – X3 Professional Services – works for clients in, among others, the advertising, consulting, engineering, equipment rental, IT / software, and technical services sectors. The firm’s enterprise resource planning software covers the full spectrum of primary and secondary processes, from sales & business development to project management and finances to service management.

Kimble Applications

In a bid to further optimise its internal operations, the Professional Services arm of Sage has decided to adopt Kimble Applications’ professional services automation (PSA) tool. “As our X3 Professional Services division goes from strength to strength, we wanted to facilitate that growth and drive efficiencies with a PSA solution,” explains David Fogel, Global Head of Sage’s Professional Services unit.

Kimble’s Software as a Service (SaaS) based solution helps organisations manage their operations, including resourcing, revenue management, project delivery, expense management and processes (e.g. O2C), as well as provides real-time diagnostics that support decision-making. Asked for why Sage chose Kimble’s offering, Fogel points at the firm’s knowledge of the professional services industry, and the solution’s extensive functionality, the seamless integration with Salesforce and its mobile/app optimised way of working.

Sean Hoban, Chief Executive at Kimble Applications, says that he is “proud” that Sage has chosen Kimble as the PSA solution, adding “We’re excited to be working with them on the implementation and anticipate that it will bring real benefits to their professional services team and in turn, their clients.”

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How data insights helped Network Rail improve the South-East route

11 April 2019

Amey Consulting has leveraged data insights to assist Network Rail with the improvement of its South-Eastern route. Using the Quartz tool, which monitors train movement, Network Rail will now be able to commit to data-enabled interventions to quickly improve underperforming train stations.

With rail services in the UK coming under strain from the demands of modern commuter life, while the infrastructure and service delivery of the nation’s railways has come in for sustained criticism in recent years, a period of regeneration is on the cards at last. Network Rail is the owner and infrastructure manager of most of the railway network in Great Britain, and has subsequently tapped the consulting industry on a regular basis to help find areas of improvement.

The group recently drafted in consultancy BearingPoint to conduct a thorough organisational evaluation and advise Network Rail (High Speed) on attaining a ‘fit for purpose’ organisational standard – for which the consultancy was nominated at the 2019 MCA Awards. Meanwhile, ArupArcadis and Aecom have been contracted to help Colas Rail and Babcock Rail implement a decade-long framework for Network Rail, aimed at supporting the delivery of the next generation of rail systems, with the contracts said to be worth as much as £5 billion

How data insights helped Network Rail improve the South-East route

As Network Rail further aims to improve its performance and customer service offering, another area it has sought help from the consulting sector for is its South-East route. The network of railways connects London with the southern parts of the country, as well as with Europe, making it the busiest in the country, with more than 500 million passenger journeys per year. This crucial expanse of rail was plagued with small minute delays, which were impacting millions of passengers every day, while reducing the efficiency and capacity of the overall network – something Amey Consulting was selected to help solve.

Amey Consulting soon determined that with the sub-threshold delays to services only lasting for 1 or 2 minutes, most were not the subject of detailed root cause analysis, and this made their corrections almost impossible – with dire consequences. Without addressing these delays, passenger satisfaction would fall, while the capacity and efficiency of the network would be reduced, stinging the income of Network Rail even before a host of delay-related fines would hit the company.

In order to help the client gain a better understanding of where, how, when and what these small delays occur, Amey Consulting looked to demonstrate the value of data-led consulting, with a significant reduction in delays within the first month of rolling out changes to key stations. The consultants embedded themselves in Network Rail’s team, helping them learn the key skills needed to support and apply data-driven solutions.

Agile transport

This involved the deployment of the Quartz tool. The system utilises to-the-second train movement data to present the performance of individual stations across the South-East route. It allows users to effortlessly understand station performance with a high level of detail, and use this information to identify losses caused by small-minute delays. The granular data allows for targeted actions to drive efficiency savings and performance improvements. More importantly, it allows users to understand the impact of small process changes on performance. 

Steve Dyke, an Executive Partner at Amey Consulting, said of the project, “We looked to identify the physical root cause on the infrastructure, building a case for change then managing that project implementation and tracking the benefit/value.  In doing so we are working to define a data performance improvement service to the operational and infrastructure owners.”

Just as important for the project as the technology, however, was teaching the Network Rail team how to leverage it after the consultants were gone. The Amey Consulting team worked to develop an agile working culture within Network Rail’s South-East division, helping staff to be confident in using data to improve the journeys of millions of people per year by attacking the problem from the ground up.

Dyke concluded, “This is less about the tools and about the approach to managing performance.  It meant using by-the-second analysis, data science, and then agile development to visualise and identify areas where improvements can be made.  We then worked with NR to change the way they approached the management of the infrastructure changes.  So rather than pass the information down the value chain, any of which could have been missed, we managed the change end-to-end.”

The project was so successful that Amey Consulting was also among those honoured at the recent MCA Awards. The firm scooped the Performance Improvement in the Public Sector prize for its work with Network Rail, at the 2019 ceremony in London.