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Sales research in the UK
An overview of research in Sales consulting in the UK:
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Research: Strong customer relationships key to recovery and growth
New research by Vendigital explores the changing nature of customer relationships at a time of major disruption.
22 February 2022
Customer loyalty a missed opportunity for digital-first banks
Jehan Sherjan, Insights Director at business advisory SRM Europe, outlines why customer loyalty – or more precisely, failing to build a loyal consumer base – is a missed opportunity for digital banks
26 October 2021
Turning customer data into insights remains a challenge
Business leaders hold customer data in high regard, with eight-in-10 recognising its potential to drive financial benefits.
25 October 2021
How Covid-19 is shifting priorities in the boardroom
The forecast of hundreds of global managing directors and board members remain negative for the duration of 2020, while sales figures in 2021 are anticipated to be lower than pre-Covid-19 levels.
03 August 2020
Equip employees to turn them into brand ambassadors
It’s a well-known saying – employees are a brand’s best advocates and ambassadors.
04 December 2019
Retailers must make return on experience the new ROI
In addition to the traditional return on investment (ROI) metrics such as NPS, which are used to determine a company's success, it is time to introduce another metric.
22 May 2019
Customer ratings now more influential than product brands
Digital culture has been a major disrupting force for consumer brands in recent years, particularly due to the growing prominence of customer reviews posted on the internet.
21 May 2019
Operations and CX are top benefits of AI in retail industry
With operations and CX having become increasingly important to the future of retail companies in the UK, many are turning to AI for help.
20 May 2019
Legacy IT operations slow profitability, customer experience and innovation
Large companies which have successfully upgraded their legacy IT are reaping the benefits.
26 June 2018
Companies with poor customer experience are putting £107 billion at risk
UK companies which fail to maintain customer relevance could forfeit over £100 billion in coming years, as all sectors face mounting competition, thanks to new innovative and agile rivals leveraging
25 June 2018
Banks to improve customer services offerings as economy stabilises
As the global economy moves towards steady growth – with rates expecting to see rises over the coming years – banks are entering a more stable mode of operation.
28 February 2018
Employees in professional services critical of business development teams
According to their own employees, professional services firms are failing when it comes to business development, when compared to other industries.
07 September 2017
Customers and companies out of sync when it comes to customer service
75% of company executives believe that their organisations are customer-centric, while just 30% of customers agree.
03 August 2017
Brand loyalty not enough to guarantee custom
Top companies holding onto customers through brand loyalty alone is becoming increasingly difficult, according to a rectent report.
05 July 2017
Actively engaging frontline staff is key for successful transformation
Actively engaging line managers and frontline staff are key parts of the wider organisational transformation puzzle, a new report finds.
01 March 2017
Digital is accelerating business model change in the B2B landscape
Pursuit of the digitalisation agenda is enabling B2B organisations to transform their business models, expand outside their traditional markets and enable operational innovation, finds new research.
15 November 2016
Automation is transforming customer care and call centre landscape
The customer-care journey is changing as new customer expectations are met with automation and digitalised solutions.
08 November 2016
Pressure on prices is on the rise, innovation and value pricing key
Under current economic and market trends, 83% of companies suffer from increasing price pressure and margin erosion.
29 September 2016
Digital channels driving growth in wealth management landscape
The global wealthy are continuing to increase their wealth at a phenomenal rate. Managing that wealth can be a profitable enterprise.
15 June 2016
KPMG: Retail sales growth unlikely to improve in 2016
2015 was a good year for consumers as real pay increased 2.8%.
14 January 2016
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