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News | Customer Relationship Management

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28 February 2018

Banks to improve customer services offerings as economy stabilises
09 August 2017

Loyalty schemes increasingly mismatched to customer expectations
06 June 2017

Guiding principles to navigate the Customer 4.0 revolution
21 January 2016

Taylor Wimpey signs 5-year contract renewal with CGI
21 January 2016

European truck OEMs compete for aftersales market
20 January 2016

North Face, IBM and Fluid launch shopping experience
07 August 2015

Deloitte & Sprinklr partner to help brands focus on CX
24 July 2015

Care.com boosts loyalty members with IBM Commerce
09 June 2015

Nokia renews outsourcing contract with Capgemini
29 May 2015

IBM & Facebook partner for tailored brand experiences
29 May 2015

Gartner: Nine categories of social applications for CRM
28 April 2015

Altimeter: 5 ways the IoT improves customer relations
19 November 2014

Transform: CX strategy essential for digital maturity
28 January 2014

Accenture acquires salesforce.com specialist ClientHouse
04 July 2013

Bain & Company: Top 10 management models and tools
23 September 2012

Capgemini and Salesforce.com invest in CRM and cloud

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