Consultancy.org
Americas
Europe
Middle East
Africa
Asia
Oceania
|
Select Country
Join the platform
News
Consulting Firms
Projects
Rankings
Events
Jobs
Career
Consulting Industry
Partners
Consulting industry news
Consulting sector
New firms
Financial data
Milestones
M&A in consulting
Rankings & Awards
People
Industry
Select an industry from 40+ different sectors.
Service area
Select a service from 40+ different areas of expertise.
Consulting firm
View news per consulting firm. Choose out of 50+ leading consultancies.
Theme
Select a theme out of 20+ different topics.
Search
Search within the more than 7,000 articles in Consultancy.uk’s news archive.
Specials
Popular articles
Featured Articles
Type of firm
Consulting firms
Firms per sector
View consulting firms that offer services in a specific industry.
Firms per service area
View consulting firms that offer services in a specific functional area.
Find a consulting firm
Consultancy.uk works with 50+ leading consultancies in the UK.
Events per consulting firm
View events for professionals and graduates organised by consulting firms.
Starters
Graduate jobs
Career news
Interviews with starters
Professionals
2-5 years of experience
5-10 years of experience
10+ years of experience
Interviews with professionals
Jobs by service area
View consultancy jobs across more than 40+ areas of expertise.
Jobs by industry
View consultancy jobs across more than 40+ industries.
Search for jobs
Search within the more than 500 consultancy jobs on Consultancy.uk.
Working in consulting
Working as a consultant
Working in consulting
Applying for a job
Salary & Bonus
Career news
Career
Labour Market
Compensation & Benefits
People
Interviews with consultants
Women in consulting
Opportunities
Jobs
Graduate jobs
Internships
Consulting market
United Kingdom
UK & Ireland
Europe
North America
Global
Segments
Strategy Consulting
Management Consulting
Operations Consulting
Financial Advisory
HR Consulting
IT Consulting
Consulting industry news
Consulting sector
New firms
Financial data
Milestones
M&A in consulting
Rankings & Awards
Hire a consultant
Menu
News
Consulting Firms
Projects
Rankings
Events
Jobs
Consulting Industry
Career
Partners
Select an
Industry
Select a
Service area
Research
and
Analysis
Select a
Region
Global
United States
Canada
Latin America
Europe
United Kingdom
Netherlands
Middle East
Asia
India
Australia
Africa
South Africa
Join the platform
News
Back
Latest news
Industries
Consulting firms
Service areas
Theme
Popular articles
Featured Articles
Consulting sector
New firms
Financial data
Milestones
M&A in consulting
Rankings & Awards
People
Consulting Firms
Back
Consulting firms
Firms per sector
Firms per service area
Events
Back
All events
Campus events
Seminars
Business Courses
Workshops
Events per consulting firm
Jobs
Back
All jobs
Graduate jobs
5-10 years of experience
2-5 years of experience
10+ years of experience
Jobs by service area
Jobs by industry
Career
Back
Career
Working as a consultant
Applying for a job
Working in consulting
Salary & Bonus
Internships
Consulting Industry
Back
Consulting Industry
United Kingdom
UK & Ireland
Europe
North America
Global
Strategy Consulting
Operations Consulting
HR Consulting
Management Consulting
Financial Advisory
IT Consulting
×
Select a topic
(# articles)
×
Select an industry
(# articles)
×
Select a service area
(# articles)
×
Select a consulting firm
×
Select a theme
(# articles)
×
Select an industry
×
Select a service area
×
Select a consulting firm
(# articles)
×
Select a theme
×
Select a topic
×
Select an industry
×
Select a service area
×
Select more than 150 countries:
×
Most popular countries:
Americas
Brazil
Canada
Mexico
United States
Europe
France
Germany
Netherlands
Switzerland
United Kingdom
Asia
Australia
China
India
Japan
Singapore
Middle East & Africa
Nigeria
Saudi Arabia
South Africa
United Arab Emirates
Select more than 150 countries:
Filter
Research
News
| Customer Relationship Management
×
Select a country
United Kingdom
×
Select a company
Alvarez & Marsal
Analysys Mason
Arthur D. Little
Atos Consulting
Ayming
B2E Consulting
Bain & Company
BearingPoint
Capco
Coeus Consulting
COMATCH
convedo
Cordence Worldwide
Curzon Consulting
Deloitte
Delta Capita
DMW
Elixirr
Emerton
First Consulting
Korn Ferry
KPMG
LanciaConsult
Maine Pointe
McKinsey & Company
Nextcontinent
NMS Consulting
North Highland
Nous Group
OC&C Strategy Consultants
Prospectus
Roland Berger
Sionic
umlaut
YLD
×
Select a topic
(# articles)
Interviews
1
M&A in consulting
1
Models & Methods
1
Partnerships
3
×
Select a functional area
(# articles)
Customer Relationship Management
25
×
Select an industry
(# articles)
Automotive
1
Banking
1
Energy
1
Financial Services
1
Oil & Gas
1
Online
2
Real Estate
1
Retail
2
Technology
2
×
Select a theme
(# articles)
Tips
1
Search
No news found.
22 June 2020
Capita signs customer service contract with Irish Water
09 April 2020
Creating a winning digital customer experience strategy
13 March 2020
Customer experience strategy must be board responsibility
09 March 2020
Five ways organisations can transform customer experience
12 November 2019
Legacy customer contact centres cost UK £2 billion annually
17 October 2019
Chief Customer Officer is key in the customer economy
03 July 2019
How ThirdSpace uses PSA to better forecast revenue and demand
24 January 2019
How technology can deliver a more human experience
27 November 2018
Accenture to work alongside WPP-owned agency on Shell CRM contract
28 February 2018
Banks to improve customer services offerings as economy stabilises
09 August 2017
Loyalty schemes increasingly mismatched to customer expectations
06 June 2017
Guiding principles to navigate the Customer 4.0 revolution
21 January 2016
Taylor Wimpey signs 5-year contract renewal with CGI
21 January 2016
European truck OEMs compete for aftersales market
20 January 2016
North Face, IBM and Fluid launch shopping experience
07 August 2015
Deloitte & Sprinklr partner to help brands focus on CX
24 July 2015
Care.com boosts loyalty members with IBM Commerce
09 June 2015
Nokia renews outsourcing contract with Capgemini
29 May 2015
IBM & Facebook partner for tailored brand experiences
29 May 2015
Gartner: Nine categories of social applications for CRM
28 April 2015
Altimeter: 5 ways the IoT improves customer relations
19 November 2014
Transform: CX strategy essential for digital maturity
28 January 2014
Accenture acquires salesforce.com specialist ClientHouse
04 July 2013
Bain & Company: Top 10 management models and tools
23 September 2012
Capgemini and Salesforce.com invest in CRM and cloud
1
Brazil