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| Customer Relationship Management
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BDO and Grant Thornton advise on HubSolv | Aryza deal
The Corporate Finance teams of BDO and Grant Thornton have closed a deal in Scotland.
01 February 2021
An approach for creating exceptional customer experiences
The pandemic crisis, with its lockdowns, social distancing and customers reluctant to go back to stores, has accelerated the shift towards an all-digital shopping experience, from product searching a
02 November 2020
Capita signs customer service contract with Irish Water
Capita has been awarded a contract by Irish Water for the transformation and operation of its customer contact centre services.
22 June 2020
Creating a winning digital customer experience strategy
In today’s rapidly evolving landscape and always-connected world, companies that really want to stay ahead of the game need a winning digital customer experience strategy.
09 April 2020
Customer experience strategy must be board responsibility
Customer experience strategies are central to companies surviving in modern business, with organisations seeking to create customer-led operations where internal priorities are shaped by what’s occur
13 March 2020
Five ways organisations can transform customer experience
As digital disruption continues to give rise to swathes of new competitors across the industrial gamut, market-leading customer experience can provide a much needed way for companies to stand out fro
09 March 2020
Legacy customer contact centres cost UK £2 billion annually
Legacy systems of working are costing customer contact centers huge amounts of money, according to a new report.
12 November 2019
Chief Customer Officer is key in the customer economy
For decades, traditional business models have relied on a rigid corporate structure, with a CEO overseeing the heads of siloed departments, each working independently on their own area of the busines
17 October 2019
How ThirdSpace uses PSA to better forecast revenue and demand
ThirdSpace, a firm specialised in identity management, enterprise mobility and cyber security solutions, has trebled in company size with the support of Kimble Applications and its professional servi
03 July 2019
How technology can deliver a more human experience
The CRM system has come a long way since its humble beginnings.
24 January 2019
Accenture to work alongside WPP-owned agency on Shell CRM contract
As the firm vies for a share of the design and marketing industry, Accenture Interactive has won a place on Shell's customer relationship management (CRM) roster.
27 November 2018
Banks to improve customer services offerings as economy stabilises
As the global economy moves towards steady growth – with rates expecting to see rises over the coming years – banks are entering a more stable mode of operation.
28 February 2018
Loyalty schemes increasingly mismatched to customer expectations
Loyalty programmes and schemes may no longer be fulfilling the expectations of consumers, as increasingly competitive consumer markets seek to secure long-term customers.
09 August 2017
Guiding principles to navigate the Customer 4.0 revolution
Why are so many organisations failing to live up to their customers’ expectations? New research reveals that, on average, every adult customer in the UK complained at least once in 2016 – that’s 55 m
06 June 2017
Taylor Wimpey signs 5-year contract renewal with CGI
CGI has signed a new agreement with Taylor Wimpey.
21 January 2016
European truck OEMs compete for aftersales market
The European truck aftersales market is extremely profitable, and has traditionally been in the hands of OEMs.
21 January 2016
North Face, IBM and Fluid launch shopping experience
The North Face is working together with Fluid and IBM to provide customers with an interactive shopping experience that helps them hone in on their specific clothing needs based on a series of questi
20 January 2016
Deloitte & Sprinklr partner to help brands focus on CX
Deloitte Digital and enterprise social technology Sprinklr have formed a strategic alliance to help clients focus on customer experience (CX).
07 August 2015
Care.com boosts loyalty members with IBM Commerce
Online healthcare marketplace Care.
24 July 2015
Nokia renews outsourcing contract with Capgemini
Capgemini will, for another five years, deliver order management services for Nokia Networks.
09 June 2015
IBM & Facebook partner for tailored brand experiences
IT consulting firm IBM and social media giant Facebook have decided to team up to help top brands deliver personalised customer experiences through people-based marketing.
29 May 2015
Gartner: Nine categories of social applications for CRM
To be able to choose the right social applications for CRM that support ones business goals, IT application leaders should know the different types of applications and their various functionalities,
29 May 2015
Altimeter: 5 ways the IoT improves customer relations
With the Internet of Things more and more real, brands cannot afford to ignore its power, research by Altimeter Group shows.
28 April 2015
Transform: CX strategy essential for digital maturity
Having a specific customer experience (CX) vision and strategy is key for organisations to integrate and streamline CX across the whole organisation, which will benefit the organisation.
19 November 2014
Accenture acquires salesforce.com specialist ClientHouse
Accenture has bought ClientHouse, a specialist in the area of salesforce.com and Veeva Systems solutions. ClientHouse is based in Jena, Germany, and has just under 40 consultants on its payroll.
28 January 2014
Bain & Company: Top 10 management models and tools
'Strategic Planning', 'Customer Relationship Management' (CRM) and 'Employee Engagement Surveys'' are globally the most used management tools by managers.
04 July 2013
Capgemini and Salesforce.com invest in CRM and cloud
Capgemini and Salesforce.com are jointly investing in CRM, social media and cloud services.
23 September 2012
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