CRM research in the UK

An overview of research in CRM consulting in the UK:

AI not seen as cure-all for flagging customer experience While businesses look to fend off competition by upgrading their customer experience, not everyone is sold on the idea that AI is inherently the way forward.
05 August 2025
Younger managers wary of use of AI in customer engagement New research suggests that firms are seeing a greater return on investment from AI than any other area.
18 March 2025
UK customer satisfaction holds firm in 2022 Even amid difficult trading conditions, UK businesses are managing to maintain their customer satisfaction levels.
18 November 2022
Research: Strong customer relationships key to recovery and growth New research by Vendigital explores the changing nature of customer relationships at a time of major disruption.
22 February 2022
Five ways organisations can transform customer experience As digital disruption continues to give rise to swathes of new competitors across the industrial gamut, market-leading customer experience can provide a much needed way for companies to stand out fro
09 March 2020
Legacy customer contact centres cost UK £2 billion annually Legacy systems of working are costing customer contact centers huge amounts of money, according to a new report.
12 November 2019
Banks to improve customer services offerings as economy stabilises As the global economy moves towards steady growth – with rates expecting to see rises over the coming years – banks are entering a more stable mode of operation.
28 February 2018
Loyalty schemes increasingly mismatched to customer expectations Loyalty programmes and schemes may no longer be fulfilling the expectations of consumers, as increasingly competitive consumer markets seek to secure long-term customers.
09 August 2017
European truck OEMs compete for aftersales market The European truck aftersales market is extremely profitable, and has traditionally been in the hands of OEMs.
21 January 2016

1

Out now!

Consultancy.org App

Improve your experience.

Now available in your app store.

AppStore

GooglePlay

About Consultancy.uk

Consultancy.org network

Consultancy.org network

Consultancy.org

Consultancy.org is the world’s premier online platform for the consulting industry with 12 websites globally. Consultancy.org works with 600+ leading consultancies in 100+ countries.

AppStore

GooglePlay