KPMG: 72% companies to increase outsourcing demand

09 October 2014

More than 70% of companies plan on increasing their outsourcing, and six out of 10 their reliance on global shared services. On average, they will boost their offshoring activities with 20 to 30%, a record-high states consulting firm KPMG in a newly released report co-authored with HfS Research.

Professional services firm KPMG recently released its report ‘The State of Services & Outsourcing in 2014: Things Will Never be the Same’ in cooperation with HfS Research, a knowledge community for the global services industry. For the research, 1,079 people were surveyed between May and June 2014. Of the respondents, 39% was a provider of outsourcing services, 20% a buyer of outsourcing services/evaluating outsourcing, and 32% an advisor/consultant of outsourcing or shared services. The interviewees come from all over the world, even though the majority comes from the US, and the companies surveyed range from no-profit annual revenues to more than $ 10 billion.

Respondents surveyed

The main conclusion of the survey is that more than 7 out of 10 global businesses, 72%, will increase their outsourcing services investments, and 61% plans on increasing their reliance on global shared services over the next two years. The report shows that there is an increase in the use of offshore services – both with outsourcing service providers and internal shared service centres. On average, companies plan on increasing their offshoring activities with 20% to 30% in the coming year, a record high according to the consulting firm, a development that is mainly driven by technology progress and the globalisation of company supply chains.

Outsourcing demand reaches record high

The research indicates that the activities offshored, are entailing more and more high-value work. Around 30% of the companies are increasing the offshore component of their finance and accounting in the next year, the same is expected for IT, procurement, HR, industry-specific, and customer service functions. “Providers need to prove they can do more than basic operations, otherwise outsourcing runs the risk of becoming a staff augmentation model for flexing operations as opposed to a strategic partnership between provider and buyer that can add more skill, technology, and analytical capability for clients,” says Dave Brown, KPMG’s Global Lead, Shared Services and Outsourcing Advisory.

Top 20 offshoring locations
With outsourcing investments increasing and more high-value work being outsourced, companies need to consider where they want to offshore their services. Just recently, consulting firm A.T. Kearney investigated the offshoring landscape around the globe and released its ‘Global Services Location Index’ in which it presents an overview of the top 20 offshoring locations.


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Outsourcer Interserve's rescue plan sparks share slide

13 December 2018

Embattled government contractor Interserve has announced a plan to reduce its debt by issuing new shares. The material dilution for current Interserve shareholders has prompted a further collapse in the firm’s stock value – which fell by more than 50% following the news.

Almost a year after Carillion fell into shock administration, the shadow of the collapsed government contractor still hangs heavy over the outsourcing industry. At the time of its demise, Carillion was involved in the HS2 high-speed rail line, the management of schools and prisons, and was the supplying of maintenance services to Network Rail. Such was the extent of its influence at the Ministry of Defence – for which it maintained 50,000 homes – that news of the collapse forced Defence Secretary Gavin Williamson to trigger a meeting of the Government's Cobra emergency committee to discuss the situation.

The events of early 2018 put thousands of jobs at risk, while the outsourcer – used by the Government to theoretically save money – ultimately cost taxpayers £148 million. Following that, in a bid to safeguard public services and funds from a future collapse of an outsourcing provider, the British Government has since called on a number of professional services companies to draft IT cheat-sheets to be used in the event of their administrations. Volunteers Capita, Serco and Sopra Steria are understood to have created so-called ‘living wills’ already, with others to follow suit.

Outsourcer Interserve's rescue plan sparks share slide

That news will do little to calm the fears of observers that a second Carillion has long been on the cards, however, in the shape of beleaguered outsourer Interserve. One of the UK's largest providers of public services, the multinational support services and construction company based in the UK previously boasted a revenue of £3.2 billion in 2015, and a workforce of more than 75,000 people worldwide – 45,000 of whom are based in Britain. In October 2017, however, the firm’s shares tanked sharply in what has proven to be a protracted crisis for the company.

Thanks to increasingly competitive markets, the cleaning-to-building group has been grappling with poor trading results and climbing costs which initially provoked a stock value slide of more than 30%. This followed the embattled firm’s suggestion that it might breach its banking covenants – as operating profit in the second half of the year was set to be around 50% lower than previously expected. In February 2018, this led to the UK Government enlisting professional services giant Deloitte to keep watch over Interserve.

Since then, the firm managed to evade further negative press for the bulk of the year, but it has now emerged that share prices have once again collapsed – this time following the revelation that Interserve is seeking a ‘rescue deal’. Details of the plan are yet to be finalised, with a concrete outline expected to be announced early next year.

With the situation currently balanced on a knife’s edge, creditors are cautious about their next steps. According to the BBC, sources close to Interserve's creditors have said that they may have to write off some of the loans to ensure the company's survival, while lenders also described talks around the company's future as "extremely fluid." However, with a figurative millstone of £500 million in debts still hanging around Interserve’s neck, the firm announced that it would issue new shares as part of a long-term recovery plan endorsed by the Government.

Rescue plan

Shareholders reacted badly to the news that the value of their stake in the company was in line to be slashed, in what Interserve terms a "material dilution for current Interserve shareholders." Interserve’s shares initially fell as low as 6.5p, and while they rallied to an extent to close at 11.5p, this represented a 53% fall. One year ago Interserve's share value stood at 100p each.

While the company’s future would seem to hang in the balance, some factors point toward certain quarters thinking Interserve is too big to fail. In line with Carillion – which received multiple new contracts from the Government even after a number of profit warnings – Interserve has been boosted by a number of lucrative engagements. Following its 80% stock slide in 2017, the firm secured a five-year facilities management deal worth £227 million with the Department for Work and Pensions. In December 2018, meanwhile, Interserve was awarded a new £25 million contract for the redevelopment of Prince Charles Hospital in Merthyr, Wales.

According to a number of media outlets, Interserve is expected to imminently announce it has secured new public service contracts on top of this. Thanks in no small part to this influx of business from the public sector, Interserve claims its prospects are improving, and it will increase profits this year. At the same time, the UK’s opposition party has insisted that no new government contracts should be awarded to the company while it is in a parlous financial position. The Labour Party's position has been criticised within the industry as being detrimental to the future of a company that employs a large number of UK staff; however, the party argues it would save money and bolster standards of provision to simply move those roles back ‘in house’, rather than risk paying outsourcers with patchy financial outlooks.

Commenting on the situation, a Cabinet Office spokesperson said, "We monitor the financial health of all of our strategic suppliers, including Interserve, and have regular discussions with the company's management. The company successfully raised new debt facilities earlier this year, and we fully support them in their long term recovery plan."

Related: Growth in UK outsourcing industry nears 20%, cloud main driver.