Mozaic announces partnership with BigPanda
As it looks to help clients obtain AI-powered operational intelligence for their service management, Mozaic has announced a new partnership with BigPanda. The alliance will help organisations address legacy technology issues which hold back the adoption of AI tools.
Matt Gray, engagement director at Mozaic, said, “AI-driven operations do not start with an agent. They start with trusted operational context. BigPanda gives us the intelligence layer between monitoring and service management, identifying what matters, bringing related signals together, and giving platforms such as Halo and ServiceNow the context needed to trigger the right response. This is a critical component of our ESI Reference Architecture. Combined with our operating model, service integration and platform expertise, it will help clients move away from fragmented and reactive support towards service operations that are integrated, service-aware and increasingly automated.”
An agentic ITOps platform is an IT operations system that uses autonomous AI agents to plan, and take direct action across the IT environment. Unlike traditional AIOps, which only detect anomalies and alert human operators, agentic platforms automate end-to-end incident resolution. BigPanda is an agentic ITOps platform, trusted by some of the world’s largest enterprises. It will now become a key technology component within Mozaic’s Enterprise Service Integration, or ESI, Reference Architecture.
Mozaic will support customers across the full lifecycle, from initial assessment and architecture through implementation, integration, operating model change, adoption, and continuous optimisation. BigPanda will also form part of Mozaic’s wider Service Awareness and ESI propositions, helping clients create a clearer connection between their technology estate, business services, and operational priorities – with Mozaic’s ESI model helping organisations connect enterprise demand, workflows, technology platforms, suppliers, and governance into a joined-up service operation.
Chris Loveridge, EMEA regional vice president at BigPanda, added, “Mozaic combines deep enterprise transformation experience with a strong position across both the Halo and ServiceNow ecosystems. That combination is increasingly important as organisations look to connect operational intelligence with the workflows, platforms, and operating models needed to act on it. Together, BigPanda and Mozaic will help customers reduce alert noise, accelerate the journey from detection to resolution, and create the operational foundations required for AI-driven and agentic service management.”
