Woodhurst partners with Bath Building Society
Transformation consultancy Woodhurst has announced a partnership with Bath Building Society. The firm will now work to help the mutual navigate changes in the sector and digitalise its offering.
Bath Investment & Building Society was founded in 1904, and is a building society, with headquarters in Bath, England. Trading as Bath Building Society, it now focuses on savings and mortgages.
As the mutual looks to help people realise their dream of home ownership in the digital age, it is looking to modernise its proposition. According to CEO Richard Ingle, the firm is now on “a journey to becoming a highly sustainable, modern Building Society,” with modern systems and processes that allow it to deliver real value to members and customers, “while maintaining the human touch.”
Ingle, added, “We have had a busy couple of years so far on our journey, most recently launching a refreshed Bath Online to allow customers access to our services via web or app, but we are still early on in our modernisation journey with many exciting developments for our customers still to come.”
To help with the road ahead, Bath Building Society has partnered with Woodhurst. The consultancy will help bolster the group’s change capability, and support with a sustainable transformation so the society can continue evolving to meet the changing expectations of its customers.
Ingle asserted, “Change is difficult for an organisation of any size, let alone a small Building Society like us. We’ve partnered with Woodhurst as they have extensive experience supporting others in the sector with complex transformations. Woodhurst is making a real difference by forming a joint team with Bath’s Business Change department, as well as de-risking critical aspects of the programme.”
According to a joint-release from the two firms, the strategic partnership reaffirms Bath Building Society’s dedication to its purpose: improving the lives of its customers by providing savings and mortgages products, growing their financial resilience, and helping them achieve their property-owning aspirations.
Ben Nadel, co-founder of Woodhurst, concluded, “Bath’s commitment to modernise and meet the evolving needs of their members, customers, brokers and colleagues is second to none. Our main role as their transformation partner is ensuring it’s a smooth journey, delivering transformative change while maintaining strong financial performance throughout.”
