Full Clarity supports Osprey Approach with UX revamp

Technology and UX design consultancy Full Clarity has partnered with the UK’s leading independent legal software firm Osprey Approach to enhance its platform. The partnership will help Osprey Approach offer a more user-friendly experience to its clients.

Founded in 2018, Full Clarity is a consulting firm focusing on digital product and service design, bringing together research, UX design and technical strategy in the process. The firm’s expertise has delivered digital experiences for clients such as ITV, Harrods and Gov.uk as well as innovative scale ups.

Speaking on the firm’s partnering with Osprey Approach, Ed Kemp, UX director at Full Clarity, said, “In a competitive landscape, a good user experience is no longer an optional extra; it must be at the core of every touchpoint and interaction. We put UX research and UX/UI design at the heart of all our projects, and we are really excited to partner with Osprey Approach to help elevate the user experience on its feature rich software platform.”

According to Kemp, Full Clarity has captured deep insights in its UX research work through the years, and through the alliance, can use this to deliver best in class legal software, “easy and intuitive for everyone in the firm to use and navigate”. To that end, legal software provider Osprey Approach will now use Full Clarity’s capabilities to enhance its software platform user experience.

In what is its biggest investment to date, the project intends to elevate Osprey’s case management legal software by simplifying legal work in all its forms, whilst providing an environment for continuous, customer-led improvement and innovation, so that legal professionals can easily save time and use the system to perform at their best. The first phase of that project is already complete, too.

This comprised a series of UX research workshops to identify opportunities across Osprey’s platform to improve the usability and enhance the user experience. Considering client feedback requests and market needs, Full Clarity will now move into the ideate and design phases of the project.

Chelsea Goldsby, operations director at Osprey Approach, noted, “We recognise the challenges of learning and implementing a new legal software system in a law firm and, through our partnership and investment with Full Clarity, we will introduce a number of UX best practices that will reduce those barriers further, so that Osprey’s powerful features are easily adopted and accessible for all employees in a firm to use to their best advantage. Having completed the first phase of this long-term investment project, we are excited to see these plans come to fruition with the first updates being delivered later this year.”