Monmouthshire Building Society taps Woodhurst for transformation

Member-focused Monmouthshire has brought specialist consultancy firm Woodhurst on board to help the building society deliver its transformation agenda.

Monmouthshire is a building society based in Newport, Wales. The society provides several building society services including a range of mortgage and savings products, insurance, financial planning, legal services and funeral plans, some of which are provided via third-party companies.

As part of its strategy, Monmouthshire consciously strives to further grow the value offered to its members, to be achieved across a number of different improvements and initiatives.

Will Carroll, CEO of Monmouthshire Building Society, shares his vision: “A modern mutual embraces innovation and change to serve the evolving needs of its members and communities. It is characterised by a commitment to modernising its operations, leveraging technology, and maintaining a strong online presence while still valuing and preserving face-to-face interactions.”

Working together with Woodhurst, an award-winning consulting firm, the transformation programme aims to equip the society with the business capabilities and technical systems needed to provide the modern services that members and colleagues expect.

“This partnership will allow us to own our transformation while bringing the extra capacity and capability to our internal change team to de-risk critical aspects of the programme, such as selecting the right technology and bringing members and colleagues along on the journey,” said Carroll.

Ben Nadel, Co-Founder of Woodhurst, said the consulting firm is delighted to have been selected to help the 155-year old building society future-proof its operating model.

“We are thrilled to be working with Monmouthshire, helping them to transform into a modern mutual that meets the evolving needs of their colleagues and members. Their commitment to becoming an innovative, exciting, modern mutual is something that we greatly admire.”

“This move speaks to their ambition to work in entirely new ways, reduce operational complexity, create innovative products, offer better experiences for their members and provide additional career paths for their people.”