Transavia hires Capgemini for NetSuite OneWorld implementation

18 April 2016 Consultancy.uk

Low-cost carrier of Air France/KLM, Transavia Airlines, has selected NetSuite OneWorld to become the ERP system of its future. NetSuite will be used to run the firm’s business processes across Europe including financials, procure-to-pay, reporting, and multi-language websupport. Capgemini has been selected to oversee the systems integration and implementation work.

As part of Air France/KLM’s five year strategy, internally known as ‘Perform 2020', the Franco-Dutch airline operator has set ambitious growth goals for its low-cost carrier subsidiary Transavia Airlines. The plan includes adding up to 20 aircraft in the coming years, and the opening of operational bases outside France and the Netherlands, with Munich Airport the first new hub where they firm has landed*. Key objective is to significantly augment the current 10 million passengers a year flown around, and grow into the “leading low-cost airline in Europe”, said Mattijs ten Brink, CEO of Transavia, a few months ago.

Competition is fierce however, with the likes of Ryanair, EasyJet, Vueling and WizzAir leading the way in the European low-cost carrier scene. To be competitive, Ten Brink admits the company will have to rise to the challenge. “We will need to set the tone in hospitality, digital services, accessibility and kindness and offers travellers numerous new travel options, from spontaneous getaways to business travels. And all at very affordable fares.”

As part of the realisation plan, Transavia has chosen to overhaul its IT landscape. One of the latest changes announced regards the replacement of its systems used to manage financials and omnichannel commerce. A legacy AS 400-based system at its office in the Netherlands and an Infor system in France will in the coming months be taken out of duty, and replaced by a suite of NetSuite OneWorld solutions. The new solution will enable a range of activities, spanning financials, financial consolidation, multi-subsidiary management, procure-to-pay, reporting, tax compliance, and support.

“Having Netsuite OneWorld as our financial and procurement backbone enables us to easily scale up with that planned growth, where our previous cumbersome manual and Excel-based processes that were time intensive and prone to errors will become history. The modern, global-ready system will help us to align and further simplify our business processes”, comments Transavia CFO Dirk Neelis.

Besides the benefits of cloud-based services and real-time consolidation and visibility, Transavia selected the system for its scalability. “The agility, scalability and flexibility of Netsuite OneWorld will help us to efficiently enter new markets, expand operations and grow revenue”, comments Neelis.

To support the roll-out of Netsuite OneWorld, the airline operator has hired Capgemini, one of the globe’s largest IT-firms and a NetSuite GSI partner. Mark Grimberg, Deputy CEO at Capgemini Netherlands, says he looks forward to helping Transavia capitalise on the benefits of cloud ERP working. “Transavia’s overhaul of its global finance system, combined with its ambitious plans for growth and its focus on reducing inefficiencies, are a great fit for the combined capabilities of NetSuite and Capgemini.”

Last year KLM, as part of its ‘Perform 2020' strategy, also hired management consultancy The Boston Consulting Group to support the firm’s transition to a High Performance Organisation (HPO). 

* Munich is Transavia’s seventh operational home base, alongside Schiphol, Rotterdam/The Hague and Eindhoven in the Netherlands, and Paris-Orly, Nantes and Lyon in France.

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How data insights helped Network Rail improve the South-East route

11 April 2019 Consultancy.uk

Amey Consulting has leveraged data insights to assist Network Rail with the improvement of its South-Eastern route. Using the Quartz tool, which monitors train movement, Network Rail will now be able to commit to data-enabled interventions to quickly improve underperforming train stations.

With rail services in the UK coming under strain from the demands of modern commuter life, while the infrastructure and service delivery of the nation’s railways has come in for sustained criticism in recent years, a period of regeneration is on the cards at last. Network Rail is the owner and infrastructure manager of most of the railway network in Great Britain, and has subsequently tapped the consulting industry on a regular basis to help find areas of improvement.

The group recently drafted in consultancy BearingPoint to conduct a thorough organisational evaluation and advise Network Rail (High Speed) on attaining a ‘fit for purpose’ organisational standard – for which the consultancy was nominated at the 2019 MCA Awards. Meanwhile, ArupArcadis and Aecom have been contracted to help Colas Rail and Babcock Rail implement a decade-long framework for Network Rail, aimed at supporting the delivery of the next generation of rail systems, with the contracts said to be worth as much as £5 billion

How data insights helped Network Rail improve the South-East route

As Network Rail further aims to improve its performance and customer service offering, another area it has sought help from the consulting sector for is its South-East route. The network of railways connects London with the southern parts of the country, as well as with Europe, making it the busiest in the country, with more than 500 million passenger journeys per year. This crucial expanse of rail was plagued with small minute delays, which were impacting millions of passengers every day, while reducing the efficiency and capacity of the overall network – something Amey Consulting was selected to help solve.

Amey Consulting soon determined that with the sub-threshold delays to services only lasting for 1 or 2 minutes, most were not the subject of detailed root cause analysis, and this made their corrections almost impossible – with dire consequences. Without addressing these delays, passenger satisfaction would fall, while the capacity and efficiency of the network would be reduced, stinging the income of Network Rail even before a host of delay-related fines would hit the company.

In order to help the client gain a better understanding of where, how, when and what these small delays occur, Amey Consulting looked to demonstrate the value of data-led consulting, with a significant reduction in delays within the first month of rolling out changes to key stations. The consultants embedded themselves in Network Rail’s team, helping them learn the key skills needed to support and apply data-driven solutions.

Agile transport

This involved the deployment of the Quartz tool. The system utilises to-the-second train movement data to present the performance of individual stations across the South-East route. It allows users to effortlessly understand station performance with a high level of detail, and use this information to identify losses caused by small-minute delays. The granular data allows for targeted actions to drive efficiency savings and performance improvements. More importantly, it allows users to understand the impact of small process changes on performance. 

Steve Dyke, an Executive Partner at Amey Consulting, said of the project, “We looked to identify the physical root cause on the infrastructure, building a case for change then managing that project implementation and tracking the benefit/value.  In doing so we are working to define a data performance improvement service to the operational and infrastructure owners.”

Just as important for the project as the technology, however, was teaching the Network Rail team how to leverage it after the consultants were gone. The Amey Consulting team worked to develop an agile working culture within Network Rail’s South-East division, helping staff to be confident in using data to improve the journeys of millions of people per year by attacking the problem from the ground up.

Dyke concluded, “This is less about the tools and about the approach to managing performance.  It meant using by-the-second analysis, data science, and then agile development to visualise and identify areas where improvements can be made.  We then worked with NR to change the way they approached the management of the infrastructure changes.  So rather than pass the information down the value chain, any of which could have been missed, we managed the change end-to-end.”

The project was so successful that Amey Consulting was also among those honoured at the recent MCA Awards. The firm scooped the Performance Improvement in the Public Sector prize for its work with Network Rail, at the 2019 ceremony in London.