Capital Consulting and Roland Berger win ONEE tender

26 November 2015 Consultancy.uk

Morocco’s national utility company for electricity and water has hired management consulting firms Roland Berger and Capital Consulting to design a performance improvement plan, and guide the public sector company through the initial stages of synergy realisation.

In 2011 a law was approved by the Moroccan parliament which stipulated the merger between Morocco’s leading electricity supplier [the National Office of Electricity (ONE)] and the country’s main drinking water supplier [the National office of Drinking Water (ONEP)]. The rationale behind the combination was to generate synergies through the extension of economies of scale in services, billing and maintenance, already being achieved in larger cities, to the country as a whole. While the two public sector entities were legally wedded to form the Office National de l'Electricité et de l'Eau Potable (ONEE) in 2011, the years following have so far not produced all the expected benefits. “Despite the conceptual and methodological work done, the pace of implementation relating to the first identified synergies remains below expectations,” acknowledged ONEE earlier this year.   

Moroccos national utility company for electricity

In July ONEE’s management team therefore put out a tender for a professional services firm that would work with the two utility providers to identify and implement synergies. Several offers were received, and following a due diligence on project bids, Roland Berger and Capital Consulting won the tender, a deal worth a reported £300,000. Roland Berger will staff the project with consultants from its local base in Casablanca*, complemented by experts from its Paris hub, while Morocco-based consultancy Capital Consulting will leverage its teams in Casablanca and Rabat**.

The work of the two consulting firms will focus mainly on uncovering synergies in finance, human resources and information systems, as well as improving operational performance and governance. The project will last a year and has a value of 4.5 million dirhams (around £300,000).

* Roland Berger has been operating in Morocco since 2003, an office was opened in 2008.

** Capital Consulting was founded in 1998 and has 200 employees across offices in Casablanca, Rabat, Paris and Tunis. The firm expanded significantly in recent years with the acquisitions of IT consulting firm Archos Technology (acquired in 2010) and Urbasoft (purchased in 2011).

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How data insights helped Network Rail improve the South-East route

11 April 2019 Consultancy.uk

Amey Consulting has leveraged data insights to assist Network Rail with the improvement of its South-Eastern route. Using the Quartz tool, which monitors train movement, Network Rail will now be able to commit to data-enabled interventions to quickly improve underperforming train stations.

With rail services in the UK coming under strain from the demands of modern commuter life, while the infrastructure and service delivery of the nation’s railways has come in for sustained criticism in recent years, a period of regeneration is on the cards at last. Network Rail is the owner and infrastructure manager of most of the railway network in Great Britain, and has subsequently tapped the consulting industry on a regular basis to help find areas of improvement.

The group recently drafted in consultancy BearingPoint to conduct a thorough organisational evaluation and advise Network Rail (High Speed) on attaining a ‘fit for purpose’ organisational standard – for which the consultancy was nominated at the 2019 MCA Awards. Meanwhile, ArupArcadis and Aecom have been contracted to help Colas Rail and Babcock Rail implement a decade-long framework for Network Rail, aimed at supporting the delivery of the next generation of rail systems, with the contracts said to be worth as much as £5 billion

How data insights helped Network Rail improve the South-East route

As Network Rail further aims to improve its performance and customer service offering, another area it has sought help from the consulting sector for is its South-East route. The network of railways connects London with the southern parts of the country, as well as with Europe, making it the busiest in the country, with more than 500 million passenger journeys per year. This crucial expanse of rail was plagued with small minute delays, which were impacting millions of passengers every day, while reducing the efficiency and capacity of the overall network – something Amey Consulting was selected to help solve.

Amey Consulting soon determined that with the sub-threshold delays to services only lasting for 1 or 2 minutes, most were not the subject of detailed root cause analysis, and this made their corrections almost impossible – with dire consequences. Without addressing these delays, passenger satisfaction would fall, while the capacity and efficiency of the network would be reduced, stinging the income of Network Rail even before a host of delay-related fines would hit the company.

In order to help the client gain a better understanding of where, how, when and what these small delays occur, Amey Consulting looked to demonstrate the value of data-led consulting, with a significant reduction in delays within the first month of rolling out changes to key stations. The consultants embedded themselves in Network Rail’s team, helping them learn the key skills needed to support and apply data-driven solutions.

Agile transport

This involved the deployment of the Quartz tool. The system utilises to-the-second train movement data to present the performance of individual stations across the South-East route. It allows users to effortlessly understand station performance with a high level of detail, and use this information to identify losses caused by small-minute delays. The granular data allows for targeted actions to drive efficiency savings and performance improvements. More importantly, it allows users to understand the impact of small process changes on performance. 

Steve Dyke, an Executive Partner at Amey Consulting, said of the project, “We looked to identify the physical root cause on the infrastructure, building a case for change then managing that project implementation and tracking the benefit/value.  In doing so we are working to define a data performance improvement service to the operational and infrastructure owners.”

Just as important for the project as the technology, however, was teaching the Network Rail team how to leverage it after the consultants were gone. The Amey Consulting team worked to develop an agile working culture within Network Rail’s South-East division, helping staff to be confident in using data to improve the journeys of millions of people per year by attacking the problem from the ground up.

Dyke concluded, “This is less about the tools and about the approach to managing performance.  It meant using by-the-second analysis, data science, and then agile development to visualise and identify areas where improvements can be made.  We then worked with NR to change the way they approached the management of the infrastructure changes.  So rather than pass the information down the value chain, any of which could have been missed, we managed the change end-to-end.”

The project was so successful that Amey Consulting was also among those honoured at the recent MCA Awards. The firm scooped the Performance Improvement in the Public Sector prize for its work with Network Rail, at the 2019 ceremony in London.