Capita launches security & business intelligence service

13 July 2015 Consultancy.uk

Capita Technology Solutions has developed a new hosted video surveillance platform that combines both intelligence gathering capabilities with simple security management. According Capita, the service will be able to provide a solution to the complexity, expense and logistical issues faced by deploying CCTV (closed-circuit television) systems in real-time situations.

Capita CloudVision
The system – called Capita CloudVision – uses a combination of techniques to provide security coverage, including the integration of high-quality cameras and intelligent video monitoring. The system as a whole provides businesses with enhancement in controlling physical security and business intelligence.

According to the consulting firm, the system is able to provide a one system solution that is enabled with cross line detection, which detects moving objects that cross a virtual line, as well as with digital auto-tracking, which allows it to automatically detect movement and following objects – including people and vehicles. The system also provides business data and wider intrusion detection.

Capita CloudVision

The information is gathered and processed on the Capita’s secure data-centres – with the option of accessing relevant video and analytical information through a range of platforms, including any internet connected device, such as mobile phones. The service aims to capture market share at both large and small organisation, in so far as the system can be deployed on the basis of relative need, with much of the procession done offsite. This allows for cost minimising and installation simplifying.

“Our new CloudVision service will be a key tool for companies looking to secure their assets or understand their business. Working at any scale, the new integrated system will mean that complex analytics tools – and real-time security monitoring – can be delivered wherever they are needed, when they are needed,” explains Simon Furber, Managing Director of Capita Technology Solutions.

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How First Consulting generates more insight using fewer reports

08 March 2019 Consultancy.uk

Organisations are continuously investing in more advanced data collection and manipulation methods to enable smarter and more informed business decisions. In order to maximise their business value, companies understand the growing need for performance related insights from their data. First Consulting, a consultancy firm specialised in business change, has helped many clients in the utilities sector to deliver effective change through improved use of their data.

Most utilities firms are structured in such a way that every business unit has a team of analysts who are responsible for providing relevant data insights to their business colleagues. The business analysis teams form the link between business decision making and IT by translating business requests into meaningful actions and delivering information via reports.

Typically, the business user will receive a unique report for each information request, with each new report requiring individual, tailored support from the analyst team. This limits the productivity of the analyst teams and minimises their ability to address new data requests. The growing demand for information puts additional pressure on these teams, as a significant amount of time is required simply to gather and update the required data. This has caused reporting portfolios to expand dramatically. However, due to the analysts’ already stretched capacity, reports do not always deliver the most vital information and documentation is often incomplete.

Redesigning information delivery

At First Consulting, business consultants work in close collaboration with their clients to improve the mechanism for the delivery of information and analysis in response to business requests. The improved structure focuses on providing information per role type, rather than per request. As such, one dashboard is designed for each organisational role type, with all the relevant information presented in a single overview. This allows all individuals of a given role type to open a single dashboard and view what they need, as opposed to collating a large range of disparate links and unique reports which, previously, were all required to enable business decision making.

Moving from unique reports for each request, to reusing KPIs in a select group of dashboards

By implementing this new way of working, clients are able to reduce the reporting portfolio from over 100 reports to fewer than 20 dashboards (see figure above). In addition, the capacity for data maintenance can be reduced significantly by using modular KPIs, allowing for the re-use of data across multiple dashboards.

Changing while everyday work continues

In order to deliver effective change, it is essential that day-to-day processes remain unaffected whilst transitioning to a new reporting landscape. First Consulting achieves this by embedding business consultants within the client’s analysis team to gain feedback and determine exactly what visuals are necessary within the dashboards. This focuses effort on the outcome (such as what should be presented in the final dashboard) and allows a broad range of requirements to be considered in the business context and combined, where appropriate.

Key users and stakeholders are involved from the outset to help define what makes a high-quality dashboard. Adopting this approach helps the team to produce an optimal output that contains the key business information for the appropriate roles in an easy-to-use format.

Once it is clear what should be included in the final dashboard and how this should be presented, the team works according to the priorities set out by the product owner. This ensures that analysts work on the requirements which deliver the most value and which form the most coherent dashboards.

Main results

The advantages of implementing straightforward, no-nonsense solutions using fewer reports are particularly noticeable for the business and for the analyst teams:

  • Making adjustments is easier and maintaining and updating data costs less time
  • Management information is displayed in one location and is displayed according to defined standards, facilitating decision making
  • There is greater capacity within the business for complex analysis and project support

First Consulting combines process, technology, and implementation consulting to deliver impactful and value-adding solutions. The firm has more than 200 consultants based in the UK and the Netherlands.