Alex Heritage new boss of internal consulting wing of the NHS

03 October 2018

An NHS-run management consultancy, has appointed a new Chief Executive Officer. Alex Heritage will lead the internal consulting wing which offers the support, expertise and leadership across a wide range of health and care areas.

With a host of new challenges presenting major hurdles to the National Health Service, the institution is continuously turning to external expertise to help navigate this difficult time. The consulting industry is being tapped by the NHS to face stagnant government funding, staff shortages, cybersecurity issues, and pressures resulting from a rapidly ageing population, among other obstacles to the maintenance of the keystone public service.

In order to facilitate change programmes led by consultants, while ensuring value for money is delivered by consulting with the private sector, the NHS Shared Business Services – an entity which provides business support services to the NHS – has put in place framework agreements to maintain quality control and cap prices. Among the group of 107 management consulting firms was the NHS’ own internal consulting wing, the NHS Transformation Unit; an organisation founded in 2016 to assist with change from within the health service.

Alex Heritage new boss of internal consulting wing of the NHS

The group has grown to around 40 consultants now, and specialises in creating large scale transformation in health and care, designing innovative solutions to bring about lasting positive change. Services they offer are programme and project management, organisational strategy and engagement, strategic transformation and planning, and finance and analytics. In 2017/18, the group worked with over 150 organisations, and as it prepares for heightened demand in the coming period, the NHS Transformation Unit has appointed a new CEO.

Having co-founded the Transformation Unit with Leila Williams, Alex Heritage has been formally appointed by the Board to take on the role, while Williams continues in the role of Chief Transformation Officer.

A former consultant for the Stockport Council, Alex Heritage has worked in the public sector for over 15 years across a range of services and roles. This includes the leadership of the ‘Healthier Together’ programme which achieved one of the largest public consultations responses in the NHS, resulting in 12 clinical commissioning groups’ unanimous decision to change health services in Greater Manchester. As one of the NHS’s youngest CEOs in post, he is seen as one of the next generation of leaders to take forward the long-term sustainability of the NHS, but Heritage will also have the benefit of being able to rely on an experienced Board and his mentor, cross-bench peer and social entrepreneur Lord Andrew Mawson, for support.

Chair of NHS Transformation Unit Phil Huggon commented on the appointment, “We’ve achieved an incredible amount over the last three years, stemming from strong leadership delivered by both Leila and Alex, alongside a growing team which demonstrates its passion and commitment with each step we take in our growth… I am very confident that under his stewardship, the TU will continue to flourish and support our country’s most valued asset: the NHS.”

Alex Heritage himself added, “Our first three years as an internal NHS consultancy have been highly successful. We are now well-placed to take forward our ambitions and embark on the next phase of our development, with our longer-term vision for our future. The UK’s health and care sector has to plan strategically for the long-term and - so we can continue to provide a high-quality service to our clients - so must we. But in doing so, we will not lose sight of what makes us different and sets us apart from our competitors, we are run for the NHS, by the NHS.”

Related: Public prescribe more artificial intelligence to NHS.

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Rapid growth sees Quantum Advisory promote trio of partners

18 April 2019

Three senior level consultants have been boosted to the rank of Partner at Quantum Advisory, as the firm works to meet heightened levels of client demand. Aled Edwards, Amanda Burdge and Chris Heirene become Partners as long-time Quantum member Rob Davies retires in May after 15 years as a Partner at the firm.

Founded in 2000, Quantum Advisory provides pension and employee benefits services to employers, scheme trustees and members, with five offices across the UK. The firm has enjoyed exponential growth in recent years, following a number of major client wins and booming demand for its services. It opened a new office in Bristol in 2016 to service the South West and in 2017 relocated its Cardiff office to a larger site within the Welsh capital to house the increased workforce. More recently, Quantum relocated its Amersham, Birmingham and London offices to more spacious premises in the centre of both cities to cope with demand.

The financial services consultancy, which employs 115 people across the UK, has promoted three senior team members to Partner, as part of its wider growth plans. The firm has moved Aled Edwards from Principal Consultant & Actuary, while Amanda Burdge has ascended from Principal Investment Consultant. Chris Heirene, former IT Manager, has also joined the ten current Partners at Quantum.

Aled Edwards most recently managed the actuarial team within Quantum’s Cardiff office as well as providing technical training for all staff. He boasts more than 17 years of pensions experience. He started his career as an Actuary at Jardine Lloyd Thompson’s Bristol wing, before joining Quantum in 2011. Edwards is also the President of the Welsh Actuarial Society (WAS), which supports actuaries and actuarial students living or working in Wales.

Rapid growth sees Quantum Advisory promote trio of Partners

Amanda Burdge joined Quantum’s team in 2001, as one of the fledgling firm’s first employees. Most recently she was a Principal Investment Consultant with the firm, and with more than a quarter of a century’s experience in the sector, she is responsible for providing investment advice to many of Quantum’s key clients with both defined benefit and defined contribution schemes. Prior to her time with Quantum, Burdge spent two years as a consultant with SBJ Benefit Consultants (now Capita), and three years with Tesco Pension Trustees. She currently sits on the Regulation Committee for the Pensions Management Institute.

Chris Heirene initially worked with Quantum as an IT Consultant with Teamwork Technology Services and then UES for over five years, before finally joining the firm itself in 2011. He is now responsible for Quantum’s IT systems across all of its offices, including the network and core server infrastructure which supports the business. Heirene is heavily involved in utilising IT to improve and build upon the processes in place throughout Quantum.

David Deidun, Partner at Quantum Advisory, said of the promotions, “This is a very exciting time for Quantum. The recent round of promotions fully recognise the hard work and dedication shown by the three, all of whom go above and beyond for the company. I’ve no doubt that Aled, Amanda and Chris will settle into their new roles with ease and look forward to working together to grow Quantum even further.”

The news comes as Rob Davies retires in May, after spending fifteen years as a Partner at Quantum. A qualified actuary, Davies was instrumental in setting up Quantum’s Investment Division, specialising in aiding clients with their investment strategies. He will remain with the company on a part-time consultancy basis, while working with several clients in the Fiduciary Manager area.