Mace and Como jointly deliver One Angel Court office space redevelopment

08 March 2017 Consultancy.uk

The One Angel Court office space redevelopment, being developed by Stanhope, was recently completed. Mace, the principal contractor and construction manager, and Como, the fitout operator, added a BREEM "excellent" standard to the final £125 million revamp, which includes, among others, six new stories and roof gardens.

One Angel Court is recently completed 300,000 square-foot office re-development in the heart of London. The re-development, which was begun in 2014, saw the old structure, built in the 1970s, stripped to the core – the new structure, which is largely made of glass cladding, was designed to bring together the old with the new. The newly emerged building is 27 stories tall, with office space ranging from 18,000 square meters to 28,000 square meters.

The construction of the new location was completed last month. The project is being developed by commercial and mixed use company Stanhope, for which Mace was the principal contractor and construction manager of the £125 million revamp. As part of its work for the project, the firm transformed the building – which saw six stories added to its original 21 story design – to achieve BREEAM “Excellent” rating. The firm also diverted more than 95% of the demolition waste away from the landfill.

Mace and Como revamp One Angel Court

The redevelopment further saw the addition of roof gardens. The redevelopment was fitted out by the firm’s Como subsidiary; the two companies leveraged a range of synergies to reduce total project costs. Como provided a range of key internal work, including the addition of 50,000m of pipework for the air conditioning systems, installation of over 5,000 separate light fittings and more than 70km of cables.

Mace’s Paul Dalton, Project Director at One Angel Court, says that it is “such a pleasure” to see the new building come to life in the city. He adds, “This project has been a significant logistical challenge being placed right in the middle of the hustle and bustle of London but it was worth it. The team here have done a fantastic job and we have improved what was once here, increasing usable space and making the building into a place where people want to spend time. This is what it’s all about.”

Como’s Paul Mynard, Senior Project Manager at One Angel Court, remarks about the team work between the company and its parent, “On a normal project of this size you wouldn’t get this sort of advance fit out activity happening while the shell and core contractors are still on site. Como’s site team has worked hard to integrate fit out operations into the shell and core programme to deliver a top quality building. This joined-up approach makes the transition so easy and smooth; it’s been a great project to be involved with.”

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How data insights helped Network Rail improve the South-East route

11 April 2019 Consultancy.uk

Amey Consulting has leveraged data insights to assist Network Rail with the improvement of its South-Eastern route. Using the Quartz tool, which monitors train movement, Network Rail will now be able to commit to data-enabled interventions to quickly improve underperforming train stations.

With rail services in the UK coming under strain from the demands of modern commuter life, while the infrastructure and service delivery of the nation’s railways has come in for sustained criticism in recent years, a period of regeneration is on the cards at last. Network Rail is the owner and infrastructure manager of most of the railway network in Great Britain, and has subsequently tapped the consulting industry on a regular basis to help find areas of improvement.

The group recently drafted in consultancy BearingPoint to conduct a thorough organisational evaluation and advise Network Rail (High Speed) on attaining a ‘fit for purpose’ organisational standard – for which the consultancy was nominated at the 2019 MCA Awards. Meanwhile, ArupArcadis and Aecom have been contracted to help Colas Rail and Babcock Rail implement a decade-long framework for Network Rail, aimed at supporting the delivery of the next generation of rail systems, with the contracts said to be worth as much as £5 billion

How data insights helped Network Rail improve the South-East route

As Network Rail further aims to improve its performance and customer service offering, another area it has sought help from the consulting sector for is its South-East route. The network of railways connects London with the southern parts of the country, as well as with Europe, making it the busiest in the country, with more than 500 million passenger journeys per year. This crucial expanse of rail was plagued with small minute delays, which were impacting millions of passengers every day, while reducing the efficiency and capacity of the overall network – something Amey Consulting was selected to help solve.

Amey Consulting soon determined that with the sub-threshold delays to services only lasting for 1 or 2 minutes, most were not the subject of detailed root cause analysis, and this made their corrections almost impossible – with dire consequences. Without addressing these delays, passenger satisfaction would fall, while the capacity and efficiency of the network would be reduced, stinging the income of Network Rail even before a host of delay-related fines would hit the company.

In order to help the client gain a better understanding of where, how, when and what these small delays occur, Amey Consulting looked to demonstrate the value of data-led consulting, with a significant reduction in delays within the first month of rolling out changes to key stations. The consultants embedded themselves in Network Rail’s team, helping them learn the key skills needed to support and apply data-driven solutions.

Agile transport

This involved the deployment of the Quartz tool. The system utilises to-the-second train movement data to present the performance of individual stations across the South-East route. It allows users to effortlessly understand station performance with a high level of detail, and use this information to identify losses caused by small-minute delays. The granular data allows for targeted actions to drive efficiency savings and performance improvements. More importantly, it allows users to understand the impact of small process changes on performance. 

Steve Dyke, an Executive Partner at Amey Consulting, said of the project, “We looked to identify the physical root cause on the infrastructure, building a case for change then managing that project implementation and tracking the benefit/value.  In doing so we are working to define a data performance improvement service to the operational and infrastructure owners.”

Just as important for the project as the technology, however, was teaching the Network Rail team how to leverage it after the consultants were gone. The Amey Consulting team worked to develop an agile working culture within Network Rail’s South-East division, helping staff to be confident in using data to improve the journeys of millions of people per year by attacking the problem from the ground up.

Dyke concluded, “This is less about the tools and about the approach to managing performance.  It meant using by-the-second analysis, data science, and then agile development to visualise and identify areas where improvements can be made.  We then worked with NR to change the way they approached the management of the infrastructure changes.  So rather than pass the information down the value chain, any of which could have been missed, we managed the change end-to-end.”

The project was so successful that Amey Consulting was also among those honoured at the recent MCA Awards. The firm scooped the Performance Improvement in the Public Sector prize for its work with Network Rail, at the 2019 ceremony in London.