KPMG names Tim Knight Managing Director of KPMG Nunwood

06 June 2016

KPMG has promoted Tim Knight, who joined the firm with the acquisition of Nunwood, to the role of Managing Director at KPMG Nunwood. In his new role, Knight will take responsibility for the subsidiary’s strategy, client portfolio and people. Among his key tasks are expanding the unit’s Customer Experience Excellence Centre and developing its Fizz technology offering. 

Tim Knight started his career in the consulting industry at Nunwood in 2002. Over a period of eight years he became a Director at the firm, following which, in 2011, he was promoted to Partner and Chief Commercial Officer. In his last role at the firm, which was acquired by KPGM in 2015, Knight was a Senior Partner. Knight played a large role at the firm transforming the full-service consultancy into a specialist consultancy focused on customer experience research, consulting and technology. Following the acquisition by the Big Four, Knight, who studied philosophy at the University of Leeds, took the role of Director at KPMG, and is part of the leadership team responsible for the integration of the two firms, while continuing to manage the commercial side of KPMG Nunwood.

Tim Knight and Nigel Slater

The acquisition of Nunwood provided KPMG with expanded specialist capabilities in, among others, customer experience research – for which the subsidiary recently won an award for ‘Best Thought Leadership’ from the MCA. Knight’s promotions sees him takes on a Managing Director position within KPMG Nunwood, where he will be responsible for people, client experience, strategy, growth and innovation. The role, in particular, will see Knight focus on expanding the KPMG Nunwood Customer Experience Excellence Centre, which supports more than 920 global brands with customer best practice. In addition he will further develop and rollout KPMG Nunwood’s Fizz solution, a technology which helps clients gain insight in the ‘Voice of the Customer’. 

Nigel Slater, Head of Management Consulting at KPMG, remarks: “Tim will play a crucial role to grow our customer experience expertise and help our clients improve the service they offer to their customers. Tim will integrate KPMG Nunwood’s work into our wider management consulting practice, linking with the customer technology we provide, from digital and mobile analytics to CRM.” KPMG Nunwood’s leadership team further consists of David Conway, Luke Allen and David Herron.

Commenting on his new role, Knight says “We joined KPMG a year ago, to help clients use research, technology and customer journey design to build better, fairer, faster growth businesses. As a result, we have grown: most significantly by building deeper relationships with existing clients. We have radically upgraded our Fizz: Voice of the Customer software platform, drawing on support from KPMG’s global technology practice. Looking ahead, there are significant, exciting opportunities to evolve our client services whilst creating impactful, highly rewarding careers for our colleagues.”

According to a recent study by KPMG Nunwood, poor customer experience is costing UK's four largest banks – Barclays, HSBC, Lloyds and RBS – up to £3.7 billion in foregone revenue in the period between 2015 and 2018.


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Rapid growth sees Quantum Advisory promote trio of partners

18 April 2019

Three senior level consultants have been boosted to the rank of Partner at Quantum Advisory, as the firm works to meet heightened levels of client demand. Aled Edwards, Amanda Burdge and Chris Heirene become Partners as long-time Quantum member Rob Davies retires in May after 15 years as a Partner at the firm.

Founded in 2000, Quantum Advisory provides pension and employee benefits services to employers, scheme trustees and members, with five offices across the UK. The firm has enjoyed exponential growth in recent years, following a number of major client wins and booming demand for its services. It opened a new office in Bristol in 2016 to service the South West and in 2017 relocated its Cardiff office to a larger site within the Welsh capital to house the increased workforce. More recently, Quantum relocated its Amersham, Birmingham and London offices to more spacious premises in the centre of both cities to cope with demand.

The financial services consultancy, which employs 115 people across the UK, has promoted three senior team members to Partner, as part of its wider growth plans. The firm has moved Aled Edwards from Principal Consultant & Actuary, while Amanda Burdge has ascended from Principal Investment Consultant. Chris Heirene, former IT Manager, has also joined the ten current Partners at Quantum.

Aled Edwards most recently managed the actuarial team within Quantum’s Cardiff office as well as providing technical training for all staff. He boasts more than 17 years of pensions experience. He started his career as an Actuary at Jardine Lloyd Thompson’s Bristol wing, before joining Quantum in 2011. Edwards is also the President of the Welsh Actuarial Society (WAS), which supports actuaries and actuarial students living or working in Wales.

Rapid growth sees Quantum Advisory promote trio of Partners

Amanda Burdge joined Quantum’s team in 2001, as one of the fledgling firm’s first employees. Most recently she was a Principal Investment Consultant with the firm, and with more than a quarter of a century’s experience in the sector, she is responsible for providing investment advice to many of Quantum’s key clients with both defined benefit and defined contribution schemes. Prior to her time with Quantum, Burdge spent two years as a consultant with SBJ Benefit Consultants (now Capita), and three years with Tesco Pension Trustees. She currently sits on the Regulation Committee for the Pensions Management Institute.

Chris Heirene initially worked with Quantum as an IT Consultant with Teamwork Technology Services and then UES for over five years, before finally joining the firm itself in 2011. He is now responsible for Quantum’s IT systems across all of its offices, including the network and core server infrastructure which supports the business. Heirene is heavily involved in utilising IT to improve and build upon the processes in place throughout Quantum.

David Deidun, Partner at Quantum Advisory, said of the promotions, “This is a very exciting time for Quantum. The recent round of promotions fully recognise the hard work and dedication shown by the three, all of whom go above and beyond for the company. I’ve no doubt that Aled, Amanda and Chris will settle into their new roles with ease and look forward to working together to grow Quantum even further.”

The news comes as Rob Davies retires in May, after spending fifteen years as a Partner at Quantum. A qualified actuary, Davies was instrumental in setting up Quantum’s Investment Division, specialising in aiding clients with their investment strategies. He will remain with the company on a part-time consultancy basis, while working with several clients in the Fiduciary Manager area.