The best IT outsourcing service providers in the Netherlands

31 May 2016

Across the board, satisfaction with IT outsourcing companies is high in the Netherlands; however, the differences between the various parties are increasing, according to new research. TCS, Cegeka and Centric are, in the eyes of decision makers involved in the sourcing of ITO contracts, the best-performing service providers.

Every year, research company Whitelane Research and outsourcing consultant Quint Wellington Redwood (Quint) join forces to research the major trends in the Dutch IT outsourcing market. For the 2016 edition of the study, the authors surveyed more than 200 Netherlands-based organisations representing more than 550 major IT outsourcing contracts – according to Whitelane and Quint, the survey covers at least 90% of the Dutch market for sourcing contracts with a value of €1 million or greater.

The data shows that focus on core function is increasingly becoming the foremost driver for outsourcing of IT tasks. Concentration on core areas has, for three years now, topped the list of major outsourcing drivers, ahead of the number 2 factor, cost, with the gap continuing to widen year on year. The development is, according to Quint partner Alex van den Bergh, no surprise: “managing everything in-house simply requires too much attention, and tends to become costly. How do you guarantee the continuity of a generic IT process if you’re only able to supply the minimum amount of people to make it work?”

Main drivers for outsourcing IT

The speed with which focus on core functions has outpaced cost cutting in the Netherlands is remarkable, says van den Bergh. The sourcing expert says that on the matter the country is a frontrunner relative to the rest of Europe, where cost cutting still serves as the main motivation for passing on IT processes to third parties. The number three spot this year goes to improving the quality of IT services. Access to expertise, increased financial transparency and increasing flexibility are other frequently cited motivations for outsourcing (parts of) the IT process.

Top IT-outsourcing companies
The researchers also asked the respondents – managers and IT experts from different sectors – to review the performance of their IT outsourcing partners. All in all, the overall satisfaction with the services provided stood at 71%, the same level as the year previous. TCS leads the rankings with a high score of 88% – for comparison, the winner of 2015, Cegeka, at the time scored a satisfaction rating of 84%. Cegeka managed to increase satisfaction levels by 2% to 86%, while Centric (82%) added 6% to the firm’s score this year, making them third in the 2016 list. The top five is completed by Cognizant and Wipro.

The top 10 further consists of two managed services divisions of telecom players (Vodafone and Tele2), two Indian players (Infosys and HCL) and CGI, formerly Logica, which managed to increase its satisfaction score from 67% last year to 73% this year.

Top IT outsourcing service providers

Remarkably, according to van den Bergh, despite the high overall satisfaction, the spread between players is increasing. The gap between the most respected party (TCS) and the least appreciated service provider of those mentioned in the survey (Ordina) is greater than ever before. The research also found that this year nine parties scored above average (71%), compared to eleven last year.

Sourcing competencies
The success of an IT sourcing relationship is not only dependent on the third party, at least equally important is the maturity of the client organisation. The data show that the professionals surveyed by Whitelane and Quint predominantly assess their own organisation’s role in the relationship as satisfactory. Especially the initial phases of sourcing engagements (strategy and vendor selection and -contracting) are perceived to be being well performed. The scores fall slightly for the execution phases (transition management and execution), yet three quarters of the respondents rate their own skills as at least competent. The assessment, however, is likely to contain significant bias, says Van den Bergh – a large number of the respondents are unlikely to admit they are not good at something, or simply may even not be able to recognise their own lack of requisite qualities.

Sourcing capabilities

Against this background, the researchers also asked suppliers to assess the skills of their clients. This shows, as expected, that scores come in consistently lower. “Regarding sourcing strategy and vendor selection, the differences are pretty small (a few percent). Understandable, because it relates to an engagement in which parties have come to an agreement. Once a working relationship takes form, then the perceptions about how well the client operates within the outsourcing contract strikingly diverges,” find the researchers.


10 leading consulting companies to work for in the UK

10 April 2019

The UK is home to 100+ leading consulting firms. New analysis reveals the 10 consulting companies that rank as the best industry employers to work for. 

The list of top consultancy employers is based on the views and opinions of employees who were surveyed by The Sunday Times about their experience of their firm’s leadership, workplace environment, development opportunities, wellbeing, pay, benefits and commitment to social responsibility. In the large consulting firms category, two of the Big Four – EY and Deloitte – and Accenture stand out from the rest. Seven other consultancies made the prestigious cut, all of which are small to mid-sized players in the consulting industry. 


Established: 1989
Category: Large consulting firm
Main office: London
Employees: 15,076 

With roots stretching back to 1989, EY now spans over 27 UK offices. The firm supports clients, ranging from small, privately owned companies and global household names, with assurance, tax, transaction and advisory services. As part of the firm’s core values, EY looks for people who demonstrate integrity and respect; people with energy, enthusiasm and the courage to lead; and people who build relationships based on doing the right thing. 


Established: 1849
Category: Large consulting firm
Main office: London
Employees: 16,138 

Deloitte employs staff across 150 countries and territories, and its UK operations now span 24 offices. The professional services giant offers services including audit, tax, consulting and financial advisory. Among the firm’s core values are: integrity, outstanding value to markets and clients, commitment to each other, and strength from cultural diversity.


Established: 1989
Category: Large consulting firm
Main office: London
Employees: 10,747 

With employees across 120 countries, Accenture provides a range of services in strategy, consulting, digital, technology and operations to clients in more than 40 industries. The Dublin-headquartered company believes in attracting, developing and retaining the best talent for the business, valuing diversity, fostering an open working environment and demonstrating integrity at all times.Ten leading consulting companies to work for in the UK

Karmarama (part of Accenture)

Established: 2000
Category: Mid-sized consulting firm
Main office: London
Employees: 245 

Karmarama is a creative agency, since December 2016 part of Accenture Interactive. The firm’s services include advertising, direct and digital marketing, digital design and build, data and analytics, PR, social and innovation. Karmarama is in the market known for its ability to blend creativity, digital and data, to help brands better engage with consumers. 


Established: 2010
Category: Small consulting firm
Main office: London
Employees: 90

Clarasys is a London-based management consulting firm that advises and supports clients with business change, process implementation, project management and other related consultancy services. The firm serves a variety of clients, from small, not-for-profit organisations to multinational corporations. Clarasys differentiates itself through its truly democratic approach, with an elected member from each team providing feedback for their department. 

The Berkeley Partnership

Established: 1990
Category: Small consulting firm
Main office: London
Employees: 90

The Berkeley Partnership is an independent management consultancy providing specialist support for transformational change, working side-by-side with clients to achieve their goals. Clients include a number of FTSE 100 companies, multinationals and government departments, with over 85% of clients using the services of The Berkeley Partnership more than once. 

Abbott Risk Consulting

Established: 2002
Category: Small consulting firm
Main office: Edinburgh
Employees: 69

From 12 sites across the UK and Australia, Abbott Risk Consulting provides safety and risk environment consultancy services to some of the most high-hazard industries in the global economy. The company helps to work out the risk associated with hazardous events, such as oil platforms explosions, train crashes, or accidents affecting nuclear power stations.

Alpha Financial Markets Consulting

Established: 2003
Category: Small consulting firm
Main office: London
Employees: 180 

Alpha Financial Markets Consulting is a provider of specialist consultancy services to the asset and wealth management industry, working with 85% of the world’s top 20 asset managers. In order to attract and retain the very best people, Alpha, which has offices in London, New York, Boston, Paris, Geneva, The Hague, Luxembourg and Singapore, seeks to provide employees with a great experience.

Lane4 Management Group

Established: 1995
Category: Small consulting firm
Main office: Maidenhead
Employees: 193 

Lane4 Management Group is a leading HR consultancy specialised in human performance. The company’s team, based in Buckinghamshire, builds on a track record of achievement in business, psychology and elite sport. Lane4 was founded by British Olympic gold swimmer Adrian Moorhouse, Graham Jones and Adrian Hutchinson. 

NHS Transformation Unit

Established: 2000
Category: Internal consulting firm
Main office: Manchester
Employees: 52 

The Transformation Unit is an internal consultancy of the NHS, based in Manchester. The firm provides consultancy services to the public sector based around strategic transformation and planning; finance and analytics; project and programme management; and organisational strategy and engagement. Services span the complete transformation cycle, from developing a case for change right through to implementing new services or systems. 


The top employers list of The Sunday Times further includes several other professional services firms that also provide consultancy services, including firms with an accounting heritage (Anderson Anderson and Brown, BHP, PKF Cooper Parry, Price Bailey), firms with an engineering heritage (BWB Consulting, Caunton Engineering) and those with a tax heritage (ForrestBrown).