KPMG Crimsonwing wins ERP rollout tender with UK police forces

17 May 2016 Consultancy.uk

The police forces of Surrey, Sussex and Thames Valley have selected KPMG to design and deliver an Enterprise Resource Planning (ERP) system to improve the forces’ service portfolio and efficiency. The new ERP will aim to improve collaboration and flexibility between, and for, the forces’ members.

The police forces in Surrey, Sussex and Thames Valley each cover extensive areas and together guard around 4.8 million people with public safety and crime protection services. The forces, like many across the country, including that of the Metropolitan Police Service, are seeking to modernise their operations by embracing digital ways of working and a range of technological tools. A survey from Accenture held late 2014 showed that the public too expects police forces to speed up its adoption of digital – three out of four UK citizens that participated in the survey said that the police should expand its use of digital tools as this would improve services. 

In a bid to procure a supplier to support the modernisation process, the forces ran a competitive tender for an Enterprise Resource Planning (ERP) transformation. Following a due diligence on several bids that came in, KPMG came out on top as the winner of the procurement process. KPMG Crimsonwing, a subsidiary of KPMG with more than 350 employees*, will work with several service lines of KPMG UK to deploy a Microsoft Dynamics platform that will be used by the forces’ more than 18,000 employees.

KPMG Crimsonwing and UK police forces

Through the platform the forces will be better able to operate and organise their respective organisations, thereby increasing their efficiency. The efficiency is expected to be gained in a number of areas, including improved collaboration through better access to business and management information, as well as more flexible work options, through mobile working, due to the cloud based solution.

The ERP system, based on the Microsoft Dynamics platform, will cover a wide range of distinct functional areas within the wider operation of the police forces, including finance, fleet, procurement, HR, learning and development, payroll, and duty management. Rostering activity will be delivered through a third party solutions provider, Crown Duty Management System. The new system is set to ‘go live’ by the end of 2017.

Jane Harwood, Senior Responsible Officer for Surrey Police – representing the three forces, comments: “Through using this technology, Surrey, Sussex and Thames Valley Police will reduce the administrative burden on officers and staff, enabling the forces to deliver even better policing for their communities. We will undoubtedly continue to see more shared service platforms being delivered within UK policing as forces strive to work together to drive greater efficiency, and indeed in the wider public sector as devolution continues.”

Matthew Payne, UK Director at KPMG Crimsonwing, says: “With organisations in both the public and private sector looking to simplify their systems even as their operations become more complex, there’s a greater call for effective, efficient ERP solutions such as this. By improving back end systems, organisations can deliver better to evolving customer needs.”

* KPMG was formed in November 2014 following the acquisition of Crimsonwing by KPMG.

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First Consulting helps BDO to build new RPA capability with UiPath

22 March 2019 Consultancy.uk

Global accounting and consulting firm BDO is working on its own digital transformation, as it looks to pioneer the use of Robotic Process Automation in its work. Business consultancy First Consulting is helping BDO with designing the RPA journey and building its internal RPA capability.

Robotic Process Automation describes a process that utilises software programmed to autonomously carry out basic tasks across applications, reducing the burden of repetitive, simple tasks on employees.  Able to be developed and deployed in a matter of weeks, RPA is highly cost-effective and can typically demonstrate returns on investment within a few months. It has been known to dramatically improve the speed and accuracy of processing, resulting in a quicker and higher quality of service to customers.

Last year, BDO explored the value of Robotic Process Automation, concluding the technology has the capacity to bolster the firm’s service offerings as well as internal operations. On the back of this analysis, the professional services firm incorporated RPA into its ICT strategy for the coming years. This has already seen the first robot delivered at BDO, which has since been taken into use by the business.

First Consulting helps BDO to build new RPA capability with UiPath

First Consulting is advising BDO on all aspects of deploying and scaling up the technology across the organisation – from capability building, governance structure and processes to architecture and IT infrastructure. The joint team of BDO and First Consulting have, meanwhile, also taken the first steps to set up an internal RPA capability.

BDO faces a key year for its operations, particularly in the UK where it has recently become the fifth largest provider of audit and advisory services in the country. As the firm looks to further grow its junior auditing market lead over the Big Four, the effective deployment of innovations such as RPA could prove key in the coming period.

With RPA on board, BDO’s ICT department aims at increasing the satisfaction of employees by removing a range of often boring (repetitive, administrative) tasks. By automating such tasks, productivity can also be increased at the professional services firm, as its staff will be freed up to spend more time performing value-adding activities. On top of this, RPA can execute tasks and processes with a lower margin of error compared to humans, enhancing BDO’s internal operations.

Working with RPA vendor UiPath, during the project at BDO, First Consulting has sought to apply its best practice RPA growth model methodology. The approach differentiates between three different growth phases, starting with RPA, structuring RPA, and scaling RPA.

Project results are delivered through an agile approach. According to the engagement partners, the following results were achieved in a period of six weeks:

  • Developed a first robot process that directly creates value for the business and contributes to the 360 degree customer view by migrating information from two systems to another system;
  • Advice and implementation plan on the technical design in relation to RPA, ICT guidelines, a security questionnaire and a basic infrastructure;
  • A roadmap for setting up an internal RPA capability, including the following components: processes & governance, change management and capability building & training;
  • Plan for setting up benefits tracking / monitoring as well as reusability of robot process components.

So far, First Consulting and BDO have enjoyed a pleasant and productive cooperation, achieving “tangible results” along the way. According to First Consulting’s team engaged by the project, the close match between the firms’ norms and values proved a key success factor. In the coming period, First Consulting and BDO are investigating opportunities to develop a digital capability in other areas of BDO’s business.

Roel van Overdam, Head of RPA at First Consulting, said of the collaboration, “Our pragmatic, no-nonsense approach has clearly paid off.”

Related: First Consulting: Is RPA implementation going in the right direction?