Infosys provides suite of solutions to Myanmar AGD bank

28 April 2016

Asia Green Development Bank in Myanmar has hired EdgeVerve Systems, a subsidiary of Infosys, to provide both back-end and front-end solutions for its banking system. The deal, the value of which has not been disclosed, is set to improve AGD’s offering to customers and help it compete in an increasingly fierce market.

Myanmar (a.k.a. Burma) has undergone considerable political and economic change in recent years as internal policy changes have sought to create a more democratically ordered society – away from decades of military rule. The changes in social policy also created room for reforms in economic policy, which have, among others, led to more vehicles on the road, more telecom options and increased health coverage.

Another area to see increased competition is the banking arena. One of the country's new financial institutions, the Asia Green Development (AGD) Bank, was formed in Myanmar in 2010, along with three similar new institutions. The bank has, since its establishment, gone public. Today, AGD has 53 branches throughout Myanmar and operates in Corporate, Retail, and International Banking. The bank has been feeling competitive heat in recent years, with profits for 2015 plummeting, in part on the back of increased competition from rivals.

As part of its continued expansion and modernisation, the bank has hired Infosys’ subsidiary EdgeVerve Systems and has adopted a suite of their solutions: Finacle Core Banking, Internet Banking, Mobile Banking, and financial ecosystem solutions. These solutions are aimed at providing the banks customers and clients with “a next-generation banking experience by enabling seamless transactions, regardless of the channel, the location and the time.”

In addition, the back-end solution provided by Infosys’ Finacle platform will eliminate the need for various manual processes, thereby enhancing productivity, reducing errors, and ensuring seamless service. The system provides additional benefits, such as scalability as the bank further expands its customer and client base in line with organic requirements.

Andy Dey, President of Customer and Operations at EdgeVerve says: "The banking industry in Myanmar is witnessing a renewed growth and banks are showing a strong appetite for expansion. A modern banking technology platform is critical to drive growth for Myanmar banks at this stage. With the Finacle suite of solutions, AGD Bank will be able to integrate various channels, effortlessly develop and launch new offerings, create new lines of revenue, and work with greater efficiencies, which is in line with the bank’s long-term growth.”

Htoo Htet Tay Za, Managing Director, Asia Green Development Bank says: “At Asia Green Development Bank, our endeavour is to help our clients fulfill their needs by delivering an excellent banking experience. We believe that the adoption of the Finacle family of solutions will support us in achieving our goal of delivering just that.”



How data insights helped Network Rail improve the South-East route

11 April 2019

Amey Consulting has leveraged data insights to assist Network Rail with the improvement of its South-Eastern route. Using the Quartz tool, which monitors train movement, Network Rail will now be able to commit to data-enabled interventions to quickly improve underperforming train stations.

With rail services in the UK coming under strain from the demands of modern commuter life, while the infrastructure and service delivery of the nation’s railways has come in for sustained criticism in recent years, a period of regeneration is on the cards at last. Network Rail is the owner and infrastructure manager of most of the railway network in Great Britain, and has subsequently tapped the consulting industry on a regular basis to help find areas of improvement.

The group recently drafted in consultancy BearingPoint to conduct a thorough organisational evaluation and advise Network Rail (High Speed) on attaining a ‘fit for purpose’ organisational standard – for which the consultancy was nominated at the 2019 MCA Awards. Meanwhile, ArupArcadis and Aecom have been contracted to help Colas Rail and Babcock Rail implement a decade-long framework for Network Rail, aimed at supporting the delivery of the next generation of rail systems, with the contracts said to be worth as much as £5 billion

How data insights helped Network Rail improve the South-East route

As Network Rail further aims to improve its performance and customer service offering, another area it has sought help from the consulting sector for is its South-East route. The network of railways connects London with the southern parts of the country, as well as with Europe, making it the busiest in the country, with more than 500 million passenger journeys per year. This crucial expanse of rail was plagued with small minute delays, which were impacting millions of passengers every day, while reducing the efficiency and capacity of the overall network – something Amey Consulting was selected to help solve.

Amey Consulting soon determined that with the sub-threshold delays to services only lasting for 1 or 2 minutes, most were not the subject of detailed root cause analysis, and this made their corrections almost impossible – with dire consequences. Without addressing these delays, passenger satisfaction would fall, while the capacity and efficiency of the network would be reduced, stinging the income of Network Rail even before a host of delay-related fines would hit the company.

In order to help the client gain a better understanding of where, how, when and what these small delays occur, Amey Consulting looked to demonstrate the value of data-led consulting, with a significant reduction in delays within the first month of rolling out changes to key stations. The consultants embedded themselves in Network Rail’s team, helping them learn the key skills needed to support and apply data-driven solutions.

Agile transport

This involved the deployment of the Quartz tool. The system utilises to-the-second train movement data to present the performance of individual stations across the South-East route. It allows users to effortlessly understand station performance with a high level of detail, and use this information to identify losses caused by small-minute delays. The granular data allows for targeted actions to drive efficiency savings and performance improvements. More importantly, it allows users to understand the impact of small process changes on performance. 

Steve Dyke, an Executive Partner at Amey Consulting, said of the project, “We looked to identify the physical root cause on the infrastructure, building a case for change then managing that project implementation and tracking the benefit/value.  In doing so we are working to define a data performance improvement service to the operational and infrastructure owners.”

Just as important for the project as the technology, however, was teaching the Network Rail team how to leverage it after the consultants were gone. The Amey Consulting team worked to develop an agile working culture within Network Rail’s South-East division, helping staff to be confident in using data to improve the journeys of millions of people per year by attacking the problem from the ground up.

Dyke concluded, “This is less about the tools and about the approach to managing performance.  It meant using by-the-second analysis, data science, and then agile development to visualise and identify areas where improvements can be made.  We then worked with NR to change the way they approached the management of the infrastructure changes.  So rather than pass the information down the value chain, any of which could have been missed, we managed the change end-to-end.”

The project was so successful that Amey Consulting was also among those honoured at the recent MCA Awards. The firm scooped the Performance Improvement in the Public Sector prize for its work with Network Rail, at the 2019 ceremony in London.