ServiceNow, Business Technology Director

Capgemini Invent: Why join us?

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

YOUR ROLE:

Role Overview:

The Director of ServiceNow Capability will be a strategic leadership role within Capgemini Invent’s Business Technology practice in the UK. This individual will be responsible for establishing, growing, and managing the ServiceNow capability across BT, both from a technical and sales perspective. The role will involve a mix of sales, programme management, and technical leadership, with a focus on driving ServiceNow implementation across clients, and ensuring the success of ServiceNow initiatives within the business.

Key Responsibilities:

• Capability Development & Leadership:
  • Establish and scale Capgemini Invent’s ServiceNow Tech practice in the UK, building the technical and operational foundation required for success.
  • Develop and implement a comprehensive ServiceNow strategy, including defining the portfolio of services, operationalizing ServiceNow solutions, and building out the team.
  • Mentor and lead cross-functional teams, ensuring technical excellence, alignment with client needs, and the continuous development of ServiceNow-related skills across the organization.
  • Ensure the ServiceNow capability remains cutting-edge and competitive through ongoing research and by cultivating relationships with ServiceNow and its ecosystem of partners.
• Programme Management:
  • Lead and oversee the successful delivery of large, complex ServiceNow programmes from initiation to completion, ensuring alignment with client objectives, on-time delivery, and within budget.
  • Act as the senior programme manager on key ServiceNow client engagements, coordinating between internal teams, stakeholders, and clients to ensure seamless execution.
  • Be accountable for programme performance, including quality, scope management, and stakeholder satisfaction.

• Sales & Business Development:
  • Drive sales activities and business development around ServiceNow solutions, identifying opportunities for new business, and building relationships with key clients.
  • Lead the sales process from pre-sales through to contract signing, including proposal development, presentations, and negotiations.
  • Collaborate with the sales team to design, scope, and pitch innovative ServiceNow solutions to prospective clients.
  • Identify market trends and client needs, aligning Capgemini Invent’s ServiceNow offerings with those insights to drive sales growth.
• Stakeholder Management:
  • Act as the primary point of contact for senior client stakeholders, establishing trust and delivering results in strategic ServiceNow engagements.
  • Work with C-level executives, IT leaders, and functional business units to understand requirements and tailor ServiceNow solutions to meet their needs.
  • Build and maintain strong relationships with ServiceNow’s leadership, as well as key partners, to ensure ongoing collaboration and alignment.

YOUR PROFILE:

Key Requirements:

• Experience:
  • Proven experience in leading the development of a ServiceNow practice or similar capabilities within a consulting or technology firm.
  • Significant experience in programme management, including overseeing large-scale ServiceNow implementations.
  • Expertise in selling and delivering ServiceNow solutions across multiple industries, with a strong track record of securing large and complex contracts.
  • Experience in client-facing roles, ideally working with C-level executives to advise on and drive ServiceNow transformation programmes.
  • A deep understanding of ServiceNow’s suite of products and solutions, with the ability to lead and guide teams in their technical implementation.

• Skills & Competencies:
  • Strong leadership skills, with the ability to build, develop, and motivate high-performing teams.
  • Excellent communication, presentation, and negotiation skills, with the ability to articulate complex technical solutions to non-technical stakeholders.
  • Business development acumen with a proven track record of driving new business and managing large client relationships.
  • Knowledge of ServiceNow capabilities, architecture, and products such as IT Service Management (ITSM), IT Operations Management (ITOM), and Customer Service Management (CSM).
  • Strong financial acumen to manage programme budgets and resource allocation effectively.
  • A strategic mindset, with the ability to balance client needs with Capgemini Invent’s business objectives.

• Certifications (Preferred but not essential):
  • ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS).
  • ServiceNow Certified Application Developer (CAD).
  • Project Management Professional (PMP) or other relevant programme management certifications (e.g., PRINCE2, Agile).
• Education:
  • Bachelor's degree in Computer Science, Engineering, Business, or a related field (Master’s degree or MBA is a plus).

WHAT YOU’LL LOVE ABOUT WORKING HERE?

NEED TO KNOW 

At Capgemini we don’t just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.

We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

CSR:

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about.  In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year.  When you join Capgemini, you’ll join a team that does the right thing.

Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance .

ABOUT CAPGEMINI

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.