Senior Consultant - ServiceNow (Business Analyst)

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About Capgemini Invent

At Capgemini Invent, we help our clients to embrace innovation and transformation to get the future they want.

By combining strategy, technology, data science, and creative design expertise with an inventive mindset, we partner with our clients to innovate and transform their business, helping them navigate today, while plotting a course for the future.

About Capgemini Invent

As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth.

Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

Our brand promise “Get The Future You Want” reflects our passion for people and technology and highlights the company’s commitment to inclusion and sustainability.

An important aspect of ‘Get the Future You Want’ is to balance hybrid ways of working between your Capgemini office, home, and client location (where applicable). We recognise that it is an imperative to create flexibility so you can enjoy an optimal work-life balance and feel empowered to achieve success. When you come onboard, or before, please discuss this with your manager so you can agree the best ways of working for your role, team, and client.

Get The Future You Want

An overview of the role

In your role you will engage with a range of clients to shape and deliver sustainable business outcomes through a variety of programmes designed to help clients rapidly adapt to and navigate through complex Digital HR Transformations, leveraging the capabilities of ServiceNow. Partnering with our clients across all industries, you will use your ServiceNow expertise to capture, analyse, and document business processes and requirements, and participate in designing solutions to address business requirements and improve people experience. You will be generating new ideas and conceptual frameworks to help solve problems, provide hands on delivery, and create insightful fact-based findings and recommendations, identifying and delivering on-sell or new sales opportunities. By enabling clients to succeed, you will help Capgemini Invent maintain its position as the market leader in Digital Transformation consulting.

It’s an exciting time to join us as we continue to build our Employee Experience & HR team. You will take an active role within our practice, contributing to our vision to become the UK’s leading Employee Experience & HR Advisory practice through co-creating a culture in which every team-member feels comfortable bringing their whole self to work and is empowered to deliver great work, grow and be free to innovate and have fun along the way.

The work

No matter the project or customer, your work will have a meaningful impact on society, business, and people’s lives. Colleagues find this work very rewarding. And it’s also very varied. You’ll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time.

As ServiceNow Business Analyst you will play a critical role in maximising the value of the ServiceNow platform within an organisation that aligns to the key business objectives and project requirements.

Why this role ?

In a world of digital transformation, new service delivery models, and the new normal post the pandemic, organisations are facing major disruptions that require HR to help transform the way they think and act. Our Employee Experience & HR teams’ purpose is to help our clients rethink employee experience and establish the digital HR function powered by data whilst leveraging emerging technologies to deliver our client’s shared vision.

We are looking for Senior Consultants who can take the lead in shaping and delivering some of the most exciting HR Transformations in the market and co-creating a market-leading HR practice - evolving our ServiceNow offerings, grow our internal capability and network across our business to generate demand. In this role you will have the opportunity to:

· Support ServiceNow strategic initiatives and drive business transformation for leading organizations across industries.

· Engage in dynamic and challenging projects that will expand your expertise in ServiceNow architecture and consulting.

· Collaborate with a talented and diverse team of professionals dedicated to delivering innovative solutions and exceeding client expectations

We'd like to meet with someone with:

As a ServiceNow Business Analyst (Senior Consultant) in our Employee Experience & HR Team, you’ll play a key role in driving forward the business growth, model our values and behaviours, and coach and develop junior members of the team. You are preferably a ServiceNow HRSD certified professional with 4+ years of experience including 1-2 years of experience implementing functional end to end solutions on ServiceNow with a good understanding of the HR Service Delivery module.


You will help lead the delivery of HR Transformation engagements for complex organisations as well as actively participate in business development activities for ServiceNow and HR opportunities. You’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their challenging business issues from strategy to execution.


Specific responsibilities include but are not limited to:


· Collaborate with HR stakeholders to understand their pain points, challenges, and objectives related to employee experience and HR processes.

· Analyse current HR workflows and processes, identifying areas for improvement and optimization using the ServiceNow platform.

· Translate HR requirements into functional specifications for ServiceNow solutions, ensuring alignment with HR best practices and compliance standards.

· Design and support the configuration of ServiceNow HR modules, such as HR Service Delivery, Employee Service Centre, and Employee Lifecycle Events, to meet the unique needs of each client.

· Lead workshops and meetings with HR stakeholders to gather requirements, demonstrate solution capabilities, and solicit feedback for continuous improvement.

· Provide guidance and expertise on HR technology trends, industry best practices, and ServiceNow platform capabilities to drive innovation and efficiency.

· Foster strong relationships with HR teams, acting as a trusted advisor and consultant throughout the implementation lifecycle.

· Mentor junior team members and contribute to knowledge sharing activities to enhance team capabilities and expertise in ServiceNow HR solutions.

· Proactively assisting and supporting in the management and leadership of client engagements, while reporting to Managers and above

Why Capgemini is unique?

At Capgemini we don’t just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.

We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

Collaboration and Innovation

We really believe in creating a partnership with our customers. Using our Accelerated Solutions Environment (ASE), you’ll get to know the customer’s needs and challenges, demo innovative solutions and quickly solve problems. It’ll help you discover unexpected answers together.


Learning and development:


There’s an endless amount to learn at Capgemini, and an endless number of ways to do so. So, you’ll also have unique training opportunities to take advantage of. Some of our consultants even have the chance to go to Les Fontaine (near Paris, France), where we host a conference. Outside of dedicated training, everyone makes time to help and support one another - collaboration is encouraged across all of our teams.


We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing.

Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

More information is at available at:

In order to commence a role with Capgemini UK plc you will be required to provide documentary proof prior to joining the Company that you are entitled to live and work in the UK.

Skills (competencies)

Job information

Firm: Capgemini Invent

Location: London