Generative Business Services Executive (GBSE) and Offer Lead


About the job you’re considering

The Generative Business Services Executive (GBSE) and Offer Lead is a senior level executive role that will drive the next generation of thought leadership, offer development, and market facing activity for Capgemini Business Services (BSv). Leading across all BSv Practices, and working in close collaboration with other parts of the Group (e.g. Invent, PBS, I&D) to drive a joint value proposition, the GBSE will seek to drive and secure the strategic goals and objectives for key clients of Capgemini in the rapidly transforming Global Business / Shared Service and Generative AI space. As the face of Capgemini for C-level client stakeholders, the GBSE is expected to represent and to secure our client’s brand with their customers, stakeholders, and investors (NPS, other customer experience programs). GBSE Leader’s mission is to help our clients reinvent their GBS model. Primarily, the GBSE will drive a technology and GenAI transformation as a major force to delivery the next generation of services and business outcomes. The GBSE key success factors include people transformation, process excellence, technology adoption, and data-driven business insights leading to industry best practice performace. As such, the role expectation is to build strong client partnerships in both advisory (project and consulting) and Managed Services (including pull through) while supporting sustainable growth and proactive orchestration of the Group assets to maximize the business impact for our clients and for Capgemini. 


Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your role

The specific job responsibilities of GBSE vary depending on the client i.e., company and industry specifics, but typically include:

  • Defining and delivering the latest global offer, assets, and capabilities across Bsv Practices (Intelligent Finance and Accounting Operations, Supply Chain, People Operations, Customer Operations and Intelligent Automation IFAO, ISCO, IPO, ICO, IA etc)
  • Setting and shaping the vision and business strategy and pursuing innovation strategy in this space; 
  • Lead and represent Capgemini BSv at analyst and market facing events and conferences (e.g. SSON) to generate new business in GBS area
  • Defining, owning the Capgemini’s value proposition in GBS area across all the functions, anticipating and responding to rapidly changing market needsDriving additional business for Capgemini by creating new revenue streams through GenAI and based on business outcomesBringing inspiration and new industry developments (e.g. Gen AI) to the clients and leading by example across the Group to bring the expertise forward on the account from transformation, delivery and technology
  • Delivering over and above to our clients and converting the customer delight into recognition and compensation for Capgemini
  • Bringing the Power of the Group to the client account and orchestrating other parts of the Group’s portfolio to deliver the outcomes to the client
  • Leading and shaping the market story on Capgemini’s value proposition
  • Leading partnerships with key stakeholders, including clients, partners, 3rd parties, and employees


The successful GBSE must have a strategic mindset supported by a strong track record in driving the results and achieving measurable outcomes, as well as excellent leadership and communication skills. The GBSE should also have a deep understanding of the industry and technology and people market dynamics.


Performance metrics
1.    Analysts rankings in GBS area
2.    Revenue and sold margin 
3.    2 x pull through deals >50ME per annum
4.    Create 30ME GBS advisory pipeline across the practice to convert 15ME+ business in 2024

You can bring your whole self to work. At Capgemini, stiving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.

Your skills and experience

  • English at CEFR Grade C1 (Advanced) or equivalent
  • Seasoned GBS leader with a proven track record in GBS industry in terms of advisory, GBS setup and GBS leadership
  • Very strong presentation and story telling skills
  • Deal-shaping experience and a successful track record in GBS transactions
  • Strong track record of driving offer development leading to results and achieving measurable outcomes
  • Excellent leadership and communication skills
  • Strategic mindset and out of the box thinking 

What does ‘Get The Future You Want ‘ mean for you?

You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.


You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere®. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.


You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way. 

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask.  But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts.  A powerful source of energy that drives us all to find new ways technology  can help us reimagine what’s possible.  It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future.   By learning from each other every day, sharing knowledge and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is.  

Job information

Firm: Capgemini Invent

Location: London