frog Impact - Midweight Service Designer (Public Sector)

Why join frog?

frog is one of the world’s most successful innovation and design companies and has recently turbo-charged our UK business through a number of mergers and acquisitions.

We’re growing fast, and our next move is to build on our global heritage in brand consultancy and launch a market leading UK brand offer.
 

frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology.


We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.

frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community—and the world at large.
Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets.

 

What Is frog Impact

 

frog Impact is a new proposition, a start-up within frog. The Impact team is being built to solve population scale problems, working with government product and policy teams, to make a genuine difference to our socio-economic structures and the human experience.

The right people are hard to find, below is a picture of the experience we want you to have, but it's more important you're passionate about human behaviours, user-centred design and delivering meaningful purposeful work in the public sector. Don’t worry about being a 100% fit. If this sounds like an interesting opportunity to you, and you think it could work, let’s talk

 

 

The Role

 

The Service Designer will be strategic, working with a skilled multidisciplinary team to; design, prototype and build excellent public services. You’ll collaboratively build cross-government services that are user-centred, equitable, sustainable and accessible, helping to identify and solve population scale problems, focusing on the design of services at scale

 

 

 

 

 

What You'll Have

 

As a Service Designer you’ll being an expert in:

  • designing in a user-centred way, understand user needs and advocate for people
  • working towards justice, equity and inclusion in the teams you work with and the services you help deliver
  • working towards environmental sustainability of government and its servicesusing reflective and critical thinking; challenging assumptions and asking questions; to support government to do better and deliver better services
  • leading the design of services in one or more teams, and support the wider organisational objectives and strategic priorities
  • working with other specialists to design and create organisational, policy and financial structures that support service delivery of good services
  • using evidence from research and data to inform design and management decisions, and use evidence to engage with senior stakeholders
  • analysing failure within services and identify root causes for that failure; find opportunities for reducing complexity and reducing cost 
  • designing collaboratively and in the open, engaging stakeholders in the design process in a variety of ways, including workshops, design sprints and other co-design methods
  • visualising and mapping services, sketch and prototype ideas
  • guiding, supporting and mentoring other designers and colleagues
  • educating colleagues in user-centred design and service design when necessary
  • contributing to, and helping maintain and grow the design community, sharing patterns and approaches with others    
     
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Equal Opportunities at frog

 


frog and Capgemini Invent are Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.


frog is a global business with teams working from every corner of the world. To help us process your application, please ensure that your application documents (CV, cover letter, portfolio, etc.) are all in English.
 

 

Learning and development


There’s an endless amount to learn, and an endless number of ways to do so.  So, you’ll also have unique training opportunities to take advantage of. Some of our consultants even have the chance to go to Les Fontaine (near Paris, France), where we host a conference.  Outside of dedicated training, everyone makes time to help and support one another - collaboration is encouraged across all of our teams.


Work/Life Harmony


We understand that everyone has varied lives and we want you to have a great work-life balance.  So, where possible, our Work Life Harmony policy will help you to work flexibly and juggle your work and home life.


CSR


We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about.  In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for an 8th year.  When you join Capgemini, you’ll join a team that does the right thing.
 

Since June 2021, frog is part of Capgemini Invent

 


As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses.


Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth.


Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.


Make Your Mark

 

Job information

Firm: Capgemini Invent

Location: London

Education:

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