Consultant/Senior Consultant - Automotive Ecommerce

Functional areas

About Capgemini Invent

At Capgemini Invent, we help our clients to embrace innovation and transformation to get the future they want.

By combining strategy, technology, data science, and creative design expertise with an inventive mindset, we partner with our clients to innovate and transform their business, helping them navigate today, while plotting a course for the future.


About Capgemini Invent

As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth.

Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion


Our brand promise “Get The Future You Want” reflects our passion for people and technology and highlights the company’s commitment to inclusion and sustainability.

An important aspect of ‘Get the Future You Want’ is to balance hybrid ways of working between your Capgemini office, home, and client location (where applicable).  We recognise that it is an imperative to create flexibility so you can enjoy an optimal work-life balance and feel empowered to achieve success.  When you come onboard, or before, please discuss this with your manager so you can agree the best ways of working for your role, team, and client.

Get The Future You Want

An overview of the role:

In the global automotive market, we enable enhanced customer experience, improved efficiency, new business models and bottom-line cost reductions to enhance overall business performance. Old paradigms are not valid anymore, disruptions enforce the change: new technologies, electrification, sustainability, changing customer expectations, new market entrants and evolving purchase methods.

We help our global automotive clients – manufacturers, suppliers, retailers, mobility providers – address today’s challenges, drive their own digital transformation and shape their business for the future. 
We are looking for someone to join the UK Automotive team with a focused skillset in E-Commerce, particularly digital car sales. You will bring detailed experience on the evolution of the digital purchase models many new vehicle consumers now look for. As a Consultant / Senior Consultant you’ll have an adaptable skillset to apply to various business challenges and will welcome the opportunity to learn and grow whilst bringing recognisable value to our clients.
You will lead and support a range of critical services including:

•    Digital Sales – Direct-to-Customer Models and Marketplace Design
•    E-Commerce – CX design, Operational Process Creation
•    Omni-channel Customer Journey Design
•    Strategy Development and Implementation of Class Leading CRM
•    Marketing Transformation, Data-Driven Marketing & Campaign Management
•    Customer Service – Voice of the Customer, Case Management & Social Media Communities
•    Connected Vehicles – Data Driven Services, Subscription Models, Connected Diagnostics
•    Electric Vehicles – End-to-End Digital Sales Process, Business Practices, Go-To-Market, Subscriptions Offerings

As well as having opportunities to grow your experience in other automotive focus areas, such as:
•    Mobility – Intermodal Transport, New Mobility Business Models, Mobility-as-a-Service
•    Aftersales – Revenue Services, Technical Service, Spare Parts, Supply Chain 
•    Manufacturing & Supply Chain transformation 
•    Customer & Business Analytics 
•    Business Process Redesign


Why this role?

You’ll be working with some of the largest companies in the world on a variety of transformation engagements, engaging with the C-Suite in shaping and delivering major transformations. 
Responsible for the delivery of change in strategy and front-line operations, you’ll provide the leadership and support for innovative and pragmatic solutions for our clients.  Forming part of an experienced and flexible business development and delivery team, you’ll be helping our diverse clients to realise benefits and transform behaviours which will lead to improved operations and customer centricity.  Your experience, insight and counsel will help shape the future of the automotive industry.

Why you?

You may have come from a recognised consultancy background, where you’ll be focused on delivering operations transformation advisory and change services.  Alternatively, you could have been performing a similar role within an automotive business environment or E-Commerce platform provider.  You’ll be intellectually capable of developing and holding peer level relationships at all levels of the client’s company.
In addition, you’ll have the following experience and personal attributes:
•    Proven experience and results in the automotive and/or E-Commerce industry
•    Experience with the development and delivery of marketplace platforms
•    Building strategy to develop digital sales on an international level
•    Evidence of delivery success in the automotive or E-Commerce market.
•    Ability to demonstrate analytical rigour and proven ability to analyse and translate business requirements and formulate conclusions/recommendations.
•    Relevant academic or professional qualifications.
Personal attributes:
•    You’ll bring a passion and understanding for business transformation in a digital world.
•    You’ll have excellent interpersonal skills and the ability to communicate clearly and efficiently.
•    Flexibility and ambition to perform as part of the UK team and overseas, with the potential to progress within our growing business and to work fully collaboratively across a number of teams.
•    The ability to develop and maintain peer relationships with senior management level executives.




Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients.  We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs.

Work/Life Harmony:


We understand that everyone has varied lives and we want you to have a great work-life balance.  So, where possible, our Work Life Harmony policy will help you to work flexibly and juggle your work and home life.



We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious
about.  In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for an 8th year.  When you join Capgemini, you’ll join a team that does the right thing.


We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.


In order to commence a role with Capgemini UK plc you will be required to provide documentary proof prior to joining the Company that you are entitled to live and work in the UK.


More information is at available at:

Job information

Firm: Capgemini Invent

Location: London



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