Manager | Operational Excellence | Advisory | Dublin/Cork

Firm
PwC
Location
Dublin
Education
Benefits
Competive

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Manager

Job Description & Summary

As part of the PwC Consulting team you will have the opportunity to work with like-minded, high performing individuals, as well as collaborating with colleagues from the wider PwC team and global PwC network.

We are looking for an experienced Manager to join our Operational Excellence Advisory team. The role will be based in PwC’s offices in Spencer Dock, Dublin 1, however, due to the nature of client service, travel (including international) may be required.

A career within our Operational Excellence team, will provide you with the opportunity to help organisations who are facing challenges to be operationally excellent against an ever changing, disruptive operational landscape. 

You will be part of a team who will help design and implement our operational excellence digital enablers, such as Process Intelligence, Performance Analysis, and Intelligent Automation. 

Our Operational Excellence team is flexible, and dynamic using a range of business solutions to generate insights and help solve our clients’ problems by connecting the dots between people, processes, and technology. We are innovators who create the framework for organisations to focus on growth and value streams, and we promote continuous improvement methodologies which help our clients execute their strategy better than their competitors!

We design and implement optimum business and operational processes, adopting and utilising proven approaches and methodologies, such as Lean and Six Sigma. We solve problems through experimentation and learning, that generates lower costs, higher revenues, and less risk for our clients demonstrating the true value of a people-centric, high performance, sustainable operations culture.

The successful candidate will demonstrate a passion and commitment to deliver the best outcomes for our clients, will collaborate effectively within our team and use their experience and skills to provide an exceptional service to our clients. 

As PwC is very much a people business, and our values are core to everything we do, the individual will be very people centric and will demonstrate an ability to nurture talent and build collaborative teams. Commercial growth is important and relevant experience in business development, is essential.

PwC Professional skills and responsibilities for this Management Level include but are not limited to:

  • Develop new skills outside of your comfort zone.

  • Act to resolve issues which prevent the team working effectively.

  • Coach others to recognise their strengths and encourage them to take ownership of their personal development.

  • Analyse complex ideas or proposals and build a range of meaningful recommendations.

  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

  • Address sub-standard work or work that does not meet firm's/client's expectations.

  • Use data and insights to inform conclusions and support decision-making.

  • Develop a point of view on key global trends, and how they impact clients.

  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

  • Simplify complex messages, highlighting and summarising key points.

  • Uphold the firm's code of ethics and business conduct.

Our Commitment to You

  • You will focus primarily on enhancing your skillset as a professional management consultant. This will occur through delivery of client engagements and contributing to the capability of the firm.

  • We help you build a tailor-made career to suit you as an individual, with targeted on- and off-the-job coaching and training to help you grow on a personal and professional level

  • We count on you to contribute to building and developing a world-class consulting team dedicated to the success of both national and multinational organisations

  • We enable you to develop an international professional network, tap into our global network of 225,000 specialists, more than 2,500 colleagues in Ireland

  • We support you in your personal growth through attractive career opportunities, stretch assignments, as well as through interdisciplinary collaboration within our company

  • You'll work with the best teams to add value for our clients on challenging national and international projects

Operational Excellence essential skills required

  • 5+ years total experience – including consulting experience from a professional service, advisory or internal consulting environment

  • Strong background in the Operations or Operational Excellence – demonstrating skills and experience in client-facing operational transformation programmes, such as understanding of strategic business objectives, including process, organisation, and technology change.

  • Skills in defining the project/problem scope, business requirements analysis by formulating an approach and identifying stakeholders

  • Business analysis and solution development - demonstrate the ability to drive a strategy execution by designing new business models; streamlining and reengineering existing business processes and providing support to change management.

  • Data capture and gap analysis – through a process, system and people focus, mapping out a clear picture of what needs to be done, adopting, and employing the most appropriate methodologies and approaches (e.g. data mining to identify issues and challenges with As-is processes) to identify issues and challenges 

  • Business process mapping and modelling; demonstrating skills in modelling tools supporting for example BPMN (Business Process Model and Notation), or UML (Unified Modeling Language) to define requirements, document workflows and data flows, associated documentation (e.g. RACI) for optimised processes and automated solutions.  Strong knowledge of business process design, improvement, and management (BPR, BPI, BPM) concepts and approaches.

  • Effectively identifying process improvement opportunities; creatively developing approaches for business problem solving and ability to evaluate the trade-offs between business value drivers and costs.

  • Understanding of business and operational KPIs and metrics, that will facilitate change implementation and realise, and measure expected benefits

  • Lean Management and standardised industry-recognised methodologies – demonstrate skills in identifying opportunities to release capacity and increase operational efficiencies, removal of waste and errors etc. (SIPOC, TIMWOODS, FISHBONE) to promote innovation in process design

  • Demonstrate a mindset capable of both strategic and operational thinking - i.e. to focus on the big picture (such as corporate vision and business strategy) as well as the attention to detail. 

  • Excellent understanding of leading business practice

  • Adaptable and with an innovative approach to their work

  • Can effectively communicate, both verbally and in writing, with different audiences

  • Excellent Excel, PowerPoint and report writing skills

Operational Excellence essential experience required

  • Experience of working in the Operations/ Operational Excellence space and products/platforms/functional areas

  • Experience with Operational Excellence design, business process optimisation, organisational and technology transformation

  • Demonstrable consulting leadership through business analysis, scoping, managing, delivering strategic and complex operational change projects 

  • Project/programme management experience leading projects to deliver results for clients within agreed deadlines and budgets

  • Driving and leading engagements and discussion (e.g. workshops) with clients to elicit data capture and identify process improvements using a range of best practice tools & methodologies

  • Business process modelling and simulation using either digital innovators, accelerators or traditional processing modelling techniques

  • Experience in managing teams of resources on multiple assignments running simultaneously

  • Continually managing client and internal stakeholder expectations

  • Overseeing and delivering formal and informal reports and presentations

  • Leading, preparing and presenting compelling proposals for new client work

  • Coaching and mentoring team members to achieve project and career objectives

  • Recruiting talented professionals to grow the team

  • Developing practical thought leadership articles and publications

Other experience – desirable  

  • A relevant primary or advanced degree e.g. business, engineering, MBA or equivalent

  • Lean Six Sigma Certification (e.g. Green Belt, Black Belt) 

Why you’ll love working for PwC (Benefits)

We want you to love every minute of your career. 

But we get it: each stage of life comes with a new set of priorities and demands. This is why we support you with a range of financial and non-financial rewards and benefits. There’s something for everyone. Here’s just a flavour:

A competitive compensation package with a defined career path

  • Defined Contribution Pension Plan

  • Subsidised healthcare insurance

  • Wedding leave and gratuity, paid maternity leave, new parent leave;

  • Flexible working arrangements

  • “Everyday flexibility”: Supporting our staff to be productive and have a balance between their working and personal lives. 

  • “Hybrid working”: A blended arrangement that allows working from home and in the office depending on business, client and team needs

  • “Flexible Friday”: A 3pm finish on Fridays through the Summer and ahead of bank holidays

  • On-site gym and shower facilities, fitness classes and wellbeing services

  • On-site restaurant, shop, dry cleaning service and great coffee in our excellent coffee shop

  • Commitment to digital transformation. All our employees attend our Digital Academy Training

  • A dedicated team of Learning and Development professionals who work tirelessly to deliver an evolving training framework. It’s our goal to continuously develop our employees' technical and professional skills

  • Training is centred around the “PwC Professional” our global leadership framework. It focuses on developing your core skills to become an authentic and inclusive leader for all levels

  • You’ll be paired with mentors to help you develop your skills, diversify your experience and support you in achieving your career goals.

We’ve over 3,000 people working in PwC Ireland and we hire over 300 graduates every year along with 300+ experienced hires so there is always lots going on with different societies and social events and you can get involved in as many or as little as you want.

Corporate social responsibility (CSR) is really important to us also and last year we were certified to the Business Working Responsibly Mark. The Mark assesses best in class corporate social responsibility (CSR) and sustainability and looks at leadership, policies, practices, performance, and impact in areas such as; employee engagement, innovation, environmental practices, supply chain management and engagement with the local community and we are one of only 29 companies in Ireland to achieve this.

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Degrees/Field of Study preferred:

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Available for Work Visa Sponsorship?

Government Clearance Required?

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Job information

Firm: PwC

Location: Dublin

Education:

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