Senior Manager | Operational Excellence | Advisory | Dublin/Cork

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Senior Manager

Job Description & Summary

As part of the PwC Consulting team you will have the opportunity to work with like-minded, high performing individuals, as well as collaborating with colleagues from the wider PwC team and global PwC network.

We are looking for an experienced Senior Manager to join our Operational Excellence Advisory team. The role will be based in PwC’s offices in Spencer Dock, Dublin 1, however, due to the nature of client service, travel (including international) may be required.

A career within our Operational Excellence team, will provide you with the opportunity to help organisations who are facing challenges to be operationally excellent against an ever changing, disruptive operational landscape. 

You will be part of a team who will help design and implement our operational excellence digital enablers, such as Process Intelligence, Performance Analysis, and Intelligent Automation and Perform Plus, PwC’s award winning Operational Excellence approach.

Our Operational Excellence team is flexible, and dynamic using a range of business solutions to generate insights and help solve our clients’ problems by connecting the dots between people, processes, and technology. We are innovators who create the framework for organisations to focus on growth and value streams, and we promote continuous improvement methodologies which help our clients execute their strategy better than their competitors!

We design and implement optimum business and operational processes, adopting and utilising proven approaches and methodologies, such as Lean and Six Sigma. We solve problems through experimentation and learning, that generates lower costs, higher revenues, and less risk for our clients demonstrating the true value of a people-centric, high performance, sustainable operations culture. [BXT - design thinking and ideation]

The successful candidate will demonstrate a passion and commitment to deliver the best outcomes for our clients, will collaborate effectively within our team and use their experience and skills to provide an exceptional service to our clients. As PwC is very much a people business, and our values are core to everything we do, the individual will be very people centric and will demonstrate an ability to nurture talent and build collaborative teams. Commercial growth is important and relevant experience in business development is essential.

As a Senior Manager, you'll lead a team of problem solvers, helping them to solve complex business issues from strategy to execution. Skills and responsibilities for this Senior Management Level include but are not limited to:

• Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.

• Deal effectively with ambiguous and unstructured problems and situations.

• Initiate open and candid coaching conversations at all levels.

• Move easily between big picture thinking and managing relevant detail.

• Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises, they are required.

• Contribute technical knowledge in area of specialism.

• Contribute to an environment where people and technology thrive together to accomplish more than they could apart.

• Navigate the complexities of diverse teams and engagements.

• Initiate and lead open conversations with teams, clients, and stakeholders to build trust.

• Uphold the firm's code of ethics and business conduct.

Our Commitment to You 

Your success is our success and we’ll not be found wanting in investing in your development.

• You will focus primarily on enhancing your skillset as a professional management consultant. This will occur through delivery of client engagements and contributing to the capability of the firm.

• We help you build a tailor-made career to suit you as an individual, with targeted on- and off-the-job coaching and training to help you grow on a personal and professional level

• We count on you to contribute to building and developing a world-class consulting team dedicated to the success of both national and multinational organisations

• We enable you to develop an international professional network, tap into our global network of 225,000 specialists, more than 2,500 colleagues in Ireland

• We support you in your personal growth through attractive career opportunities, stretch assignments, as well as through interdisciplinary collaboration within our company

• You'll work with the best teams to add value for our clients on challenging national and international projects

Operational Excellence Skills

• 9+ years total experience – including consulting experience from a professional service, advisory or internal consulting environment.

• Strong background in the Operations or Operational Excellence – demonstrating leadership skills and experience in client-facing operational transformation programmes, such as understanding of strategic business objectives, including process, organisation, and technology change.  Strong knowledge of business process design, improvement, and management (BPR, BPI, BPM) concepts and approaches.

• Industry knowledge: Exhibiting and applying knowledge and thought leadership of the Operations field, and capability to supply insight and thought leadership on the current and typical issues within a given sector or industry.

• Strategic and analytical thinking: Identifying issues and practical recommendations through sound analysis and application of business, commercial technical programme / project management acumen.

• Innovative: Contributing, promoting, and adopting new ideas and approaches

• Teamwork and leadership: Creating, communicating, and supporting a common vision and direction.

• Planning and organisation: Displaying initiative and capability to manage up - ability to prioritise tasks, multitask, advance planning

• Goal orientated: Persistence, drive and energy directed to the achievement of well-defined goals

• Business development: Proactively leveraging global networks for collateral, methods and frameworks, insights and relationships to generate new and incremental business

• Client relationships: Building and constantly fostering an internal and external network of clients built on a trusted advisor foundation.

• Strong experience in managing teams and multiple client projects – demonstrate people and leadership skills to bring together those with different views to create new or improved processes, based on a shared vision

• Client focused and commercially astute

• Excellent understanding of leading business practice

Operational Excellence essential experience required

• Experience of working in the Operations/ Operational Excellence space and products/platforms/functional areas

• Experience with Operational Excellence design, business process optimisation, organisational and technology transformation

• Excellent leadership, management, communication, and interpersonal skills

• Experience in managing, coaching and mentoring staff

• Demonstrable track record of effective client and stakeholder communication and management

• Responsible for client-facing delivery projects with agreed deadlines and budgets

• Excellent understanding of commercial aspects of a professional services business

• Comprehensive commercial and business acumen

• Business process modelling and simulation using either digital innovators, accelerators or traditional processing modelling techniques

• Experience in managing teams of resources on multiple assignments running simultaneously

• Continually managing client and internal stakeholder expectations

• Overseeing and delivering formal and informal reports and presentations

• Coaching and mentoring team members to achieve project and career objectives

• Recruiting talented professionals to grow the team

• Developing practical thought leadership articles and publications

• Polished presentation attributes / skills essential

 

Other experience – desirable  

• A relevant primary or advanced degree e.g. business, engineering, MBA or equivalent

• Lean Six Sigma Certification (e.g. Green Belt, Black Belt) 

Why you’ll love working for PwC (Benefits)

We want you to love every minute of your career. 

But we get it: each stage of life comes with a new set of priorities and demands. This is why we support you with a range of financial and non-financial rewards and benefits. There’s something for everyone. Here’s just a flavour:

A competitive compensation package with a defined career path

• Defined Contribution Pension Plan

• Subsidised healthcare insurance

• Wedding leave and gratuity, paid maternity leave, new parent leave;

• Flexible working arrangements

• “Everyday flexibility”: Supporting our staff to be productive and have a balance between their working and personal lives. 

• “Hybrid working”: A blended arrangement that allows working from home and in the office depending on business, client and team needs

• “Flexible Friday”: A 3pm finish on Fridays through the Summer and ahead of bank holidays

• On-site gym and shower facilities, fitness classes and wellbeing services

• On-site restaurant, shop, dry cleaning service and great coffee in our excellent coffee shop

• Commitment to digital transformation. All our employees attend our Digital Academy Training

• A dedicated team of Learning and Development professionals who work tirelessly to deliver an evolving training framework. It’s our goal to continuously develop our employees' technical and professional skills

• Training is centred around the “PwC Professional” our global leadership framework. It focuses on developing your core skills to become an authentic and inclusive leader for all levels

• You’ll be paired with mentors to help you develop your skills, diversify your experience and support you in achieving your career goals.

About PwC Ireland 

We’ve over 3,000 people working in PwC Ireland and we hire over 300 graduates every year along with 300+ experienced hires so there is always lots going on with different societies and social events and you can get involved in as many or as little as you want.

Corporate social responsibility (CSR) is really important to us also and last year we were certified to the Business Working Responsibly Mark. The Mark assesses best in class corporate social responsibility (CSR) and sustainability and looks at leadership, policies, practices, performance, and impact in areas such as; employee engagement, innovation, environmental practices, supply chain management and engagement with the local community and we are one of only 29 companies in Ireland to achieve this.

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