Learning & Development Senior Manager | Human Resources |Core Operations

Functional areas
This job is no longer available
About the Role

The EMEA Talent Development Team is part of FTI's dynamic Global Human Resources practice.

Reporting to EMEA Talent Development Leader, you will have a key role in supporting the content design, coordination, and delivery of our Consulting Training Programmes. These events are essential for all our people in building core capabilities and exceptionally high standard talent development programmes across EMEA.

The Talent Development Manager will also partner with Global TD to define needs and to design and develop learning programs and participate in some global delivery. They will leverage the global curriculum comprised of classroom, hybrid, virtual, e-Learning, assessments, and development.

What You'll Do

  • You will develop, deliver, and continuously improve learning content using an array of creative approaches that inspire and engage learners to drive excellence and career development across all areas of the business from leadership through to entry-level graduates
  • You will be responsible for developing and maintaining key relationships with Global Talent Development, HR partners, Segment leaders and key stakeholders to understand FTI strategy and business needs, to create learning paths and deliver the FTI Curriculum.
  • You will liaise with the Global TD team to ensure EMEA is fully leveraging our global tools and processes including a consistent evaluation process, FTI's Learning Management System, Knowledge Now, and reporting.
  • You will be expected to work independently and be self-directed to accomplish goals and objectives as assigned. You will ensure the content being delivered is valued and well received and the training programs are run to an exceptionally high standard across all employee levels.


The EMEA Talent Development Manager is part of FTI's dynamic global Human Resources practice. This position will report to FTI's EMEA Talent Development Lead and participate in the effective delivery of the Learning and Development Strategy through the following:
  • Work with the EMEA Talent Development Lead in the evolution and delivery of all EMEA leaning initiatives that aim to enhance all areas of the business from leadership through to entry-level graduates (including Graduate, On-boarding, Coaching, Performance Management Processes, Annual Milestones and Business Development Programmes) as required.
  • Work with Global Talent Development in the evolution of the competency-based curriculum of fundamental and advanced courses (including Leadership, Inclusion and Business Development programmes).
  • Conduct train-the-trainer sessions; instruction and delivery of both in-person, virtual and hybrid events.
  • Liaise with the business, HR, and Global LD leaders to address learning needs, learner pathways, identify capability gaps and common goals.
  • Use instructional systems design and development of blended learning programs to meet the demand needs of internal customers in alignment with regional and global priorities.
  • Liaise with the business regarding the learning content, processes, and results. Evaluate the success of learning solutions via such means as training evaluations, observation, surveys, data collection/analysis etc. and continuously improve learning initiatives.
  • Prepare various reports for business leaders, including responses to regulatory or legal requests on course performance, approach, duration, topics covered, and future training plans.
  • Provide feedback to course managers on developed training. Consult as needed with other course managers in the segments.
  • Select vendors and manage relationships and deliverables to optimise learning impact and guide learning initiatives purchased or created by external vendors.
  • Manage internal and external projects where appropriate to produce relevant learning solutions
  • Employ adult learning principles and innovation strategies for training delivery.
  • Continually research and apply best-in-class and new facilitation and training methods and techniques.
  • Maintain knowledge of training and facilitation techniques including hybrid working, technology and micro-learning by attending workshops, reviewing professional publications, establishing personal networks, and participating in professional societies. Introduce applicable trends in facilitation and training and development for inclusion in offerings.

How You'll Grow

  • You will be joining an HR team of 28 people in the EMEA region covering Business Partnering, Talent Acquisition, Talent Development, Benefits and HR Operations.
    As our core business is growing across EMEA you'll have the opportunity to work in high standard fast-paced environment with measurable deliverables and a focus on results. It is a team-oriented, strongly supportive culture emphasizing transparency, continuous feedback, professional development, and celebrating wins.
    You will be developing and delivering meaningful work and have a great opportunity to see your own impact while capturing the opportunity to shape the future of the Learning and Development projects and programmes within the region.

Qualifications & Experience

  • Qualification: University degree preferred. CIPD professional training qualification or equivalent professional experience.
    • Extensive experience of design and delivery of learning and development initiatives within an international matrix organisation.
    • Professional or Financial Services experience.
    • Development and demonstrated expertise in Instructional Systems Design and learning solutions including micro-learning offerings.
    • Leading and managing development plans and learner pathways
    Experience in Learning Management System (LMS), E-learning development and Request for Proposal (RFP).
    • Prior vendor management, evaluation, and negotiation experience.
    • Skilled in project management methods and tools. Expert PowerPoint and Excel skills.
    Preferred skills
    • Passion and enthusiasm for L&D with an analytical and pragmatic approach with the desire to have a real impact and make positive change in the business.
    • Creative thinker with a can-do attitude, who has experience of operating independently in an HR or L&D focused environment.
    • People skills, able to build rapport quickly across all business groups and levels.
    • Organizational skills - strong planning, organizational development, and problem-solving skills.
    • Coaching, mentoring and feedback skills, with the ability to motivate and influence others.
    • Solid and concise communicator, confident in delivering presentations and leading meetings.
    • Experience with Learning Management Systems and eLearning design.
    • Ability to understand different businesses and business models easily and quickly.
    • Ambitious self-starter with a needs and solutions/results-based orientation and elevated ability to execute globally.
    • Flexibility to travel regularly as needed.
    You might also have

    • Core consulting skills gained through working in a professional services firm, global consultancy, niche consultancy or an in-house role with exposure to large-scale programmes of work.
    • Experience of business development training including the skills, behaviors and understanding of the Sales and Marketing challenges in a Consulting environment.
    • Experience using and applying assessments in a learning environment: 360s, Strength's assessments, DiSC, Hogan etc.

#LI-MD1Our Benefits

Apart from the well-structured career path and excellent team environment, our employees enjoy a variety of perks and benefits.

We offer a competitive benefits and wellbeing programme including private medical insurance, dental insurance, life insurance, income protection, flex critical illness cover, 5% employer pension contribution, holiday buy, discounted gym membership, interest free travel loans, paid volunteer hours and corporate matching for charitable donations, and much more.

About FTI Consulting

What makes us unique? With more than 6,250 employees located in offices in every corner of the globe, we are the firm our clients call when their most important issues are at stake. Regardless of what level you are, you will have the opportunity to work alongside and learn from top experts in your field on high-profile engagements that impact history. Our culture is collaborative, and we value diversity, recognition, development and making a difference in our communities.

FTI Consulting is publicly traded on the New York Stock Exchange and has been recognized as a Best Firm to Work For by Consulting magazine and one of America's Best Management Consulting Firms by Forbes . For more information, visit www.fticonsulting.com and connect with us on Twitter ( @FTIConsulting ), Facebook and LinkedIn .

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.


Job information

Firm: FTI Consulting

Location: London


More jobs