Operations Senior Manager

This job is no longer available

Line of Service



Not Applicable



Management Level

Senior Manager

Job Description & Summary

Our collective blend of expertise and experience makes PwC a great place to work. PwC Ireland welcomes top talent from all backgrounds to join us at the start of what will be your lifelong journey of development and discovery. Let's see where your talent could take you.

Job Description & Summary: 

The Operations Senior Manager role will provide you with the opportunity to play a central role in managing both the commercials, the associated processes and the flexible workforce model within a rapidly growing and expanding Consulting practice. 

You will focus on sales operations, commercial oversight, flexible workforce modelling, forecasting, reporting and planning. This is a critical, exciting and dynamic role that ensures our Consulting practice runs efficiently and profitably.  You will manage a team of strong commercial and operations analysts and report directly to the Commercial Director.

What you’ll do


5 key areas of responsibilities:

1) Sales Operations

2) Forecasting and analysis 

3) Flexible workforce modelling

4) Planning, Reporting & monitoring

5) Team management

Sales operations

  • Provide monthly reporting, data & operational support to sector leaders

  • Track opportunities in our pipeline (Salesforce)

  • Act as key focal point for Salesforce queries and guidelines

  • Own Must WIN opportunity process

  • Target setting (in conjunction with Commercial Director) and tracking for Sectors and Priority clients 

  • Drive account planning process to ensure we have clear plan each Priority Client 

  • Coordinate monthly / annual reviews 

Forecasting and analysis 

  • Revenue and pipeline forecasting using predefined models

  • Analysis of revenue actuals  - identity business units gaps to targets & data issues

  • Review available resource forecasts in conjunction with resource manager

  • Provide monthly trend analysis and insights to support partners presentation and reviews

  • Maintain and improve the revenue forecasting model covering sectors, pillars and competency

  • Support commercial analysts in driving commercial hygiene & operational excellence

Planning, Reporting & monitoring

  • Designing and overseeing commercial reporting across consulting dimensions: pillars, competency and go to market (sales function)

  • Own management information dashboard - landing page for all reporting and data

  • Prepare weekly dashboard and overseeing partner reporting 

  • Track Director and Senior manager financial performance

  • Attend weekly resource availability meetings and partner with Resource manager

  • Manage offshore resource to produce all management information

  • Support annual planning process across all dimensions

  • Track and report on progress versus plan

  • Document actions for key leaders and follow up

  • Manage consulting IT budget (in conjunction with Commercial Director)

Flexible workforce modelling

  • Lead sourcing strategy on Operate, External Contractors and Network resources

  • Build robust process for sourcing skills, onboarding and associated governance  - Ensure we have a robust one stop shop for sourcing talent 

  • Build relationships with Acceleration Centres

  • Forecast demand (Salesforce) & integrate with supply (Talentlink, Contractors, SDC)

  • Optimise sourcing (Operate, Contractors, SDCs)  to maximise margin while maintaining quality

  • Provide contract and commercial oversight on flexible resourcing and pricing

  • Operate - implement operations process and controls and support sourcing strategy 

  • Team integration playbook for external resources (including resource feedback)

  • Seamless sourcing processes for Engagement Leads

  • KPI Management focused on utilisation; onboarding; attrition; quality; margin; etc

Team management

  • Work closely with our offshore team to improve efficiencies and bring in more stability  to data processes

  • Manage the day to day activities of the onshore and offshore operations team

  • Partner with Finance and HR 

Digital & Process improvement

  • Bring operational efficiencies across the team through digital engagement

  • Identify recommendations for process improvements, implement, and update documentations across key areas

  • Support automation process via technology team to reduce admin

What you’ll bring to this role

  • High level of accuracy, attention to detail and experience analysing financials 

  • Strong client service focus in dealing with partners and staff at all levels across the business

  • Demonstrated ability to work in a fast-paced and changing environment

  • Strong communication skills, both written and verbal

  • Good judgement and problem solving skills

  • An interest in upskilling for a digital world and technology trends

  • Flexibility - to handle changing priorities and work-loads positively. You will be a self-starter demonstrating enthusiasm & commitment to work and be highly organised

  • Relationships - ability to build trusted relationships 

  • A demonstrated commitment to valuing differences and ensuring diverse perspectives are heard

  • Courage and integrity - always up for a challenge, can work independently and as part of a team, have the ability to adapt to change and escalate problems as appropriate using initiative and discretion

  • Ambition

What you'll get in return

  • Opportunity to develop your career in Operations with a real insight into how a Consulting business is managed

  • Wide exposure to the breadth of Consulting services and how we deliver these services.

  • Development of commercial analysis skills and experience in forecasting and dashboards

  • Opportunity to interact with partners and practice teams across a growing Consulting practice 

  • One to one coaching and development with the Commercial Director

Whilst prior finance and operations management experience is required, what is equally important is that you have a willingness to learn, a client centric mentality, excellent communication skills and want to join a dynamic team that provides critical business support to Consulting. On the job training will be provided.


  • Bachelor’s degree in operations management, business administration, or related field

  • Finance/accounting qualification/experience


  • 5+ years’ proven experience in an operations management position

  • Experience in forecasting, reporting and management of operational processes

  • Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft in Excel/Google sheets & powerpoint

  • Ability to work with Tableau and workflows in Alteryx or other data prep tools are desirable, but not essential (training will be provided)

  • Some understanding of how professional services firms operate

Travel Requirements: 0%

Available for Work Visa Sponsorship?:Yes

PwC Ireland is committed to creating an environment that promotes equality and dignity at work. Working together in an inclusive environment enables us to harness the collective and complementary skills, knowledge, background, and networks of our people.



Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

Job information

Firm: PwC

Location: Dublin