Senior Director – Retail

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An overview of the role

Capgemini Invent is a strategic partner for retailers around the world. We bring to life what’s next for our clients by combining strategy, technology, data science and creative design. We help our clients to become more customer focused, to embrace the power of new technologies, data science and the digital revolution, to explore new business models, to control costs and add value for customers and to achieve their environment and sustainability commitments. We have deep expertise across the end-to-end value chain and our teams are built with people who have ‘walked the shopfloor’ and truly understand the challenges of our clients from both sides.

Our retail business brings together skills and expertise from across the Capgemini Invent capability units and works closely with other service lines across the Group. We oversee a portfolio which covers some of the biggest names in UK retail, across the apparel, home and grocery sub-sectors. As part of a joint sector unit with our Consumer Products business we work together where sector boundaries continue to blur with the rise of D2C and the face of traditional retail evolves. We believe in a ‘sustainable by default’ mindset, working closely with Capgemini Invent’s centre of excellence for sustainability to challenge our thinking and that of our clients.

The Work

No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It’s really rewarding. And it’s also really varied, whether fostering our reputation within a new account, or growing and expanding our footprint within a strategic one.

As a Senior Director in our retail sector team you will lead Capgemini’s engagement with one of more of our major accounts and help to bring together the best of Capgemini’s offers and bring to life what’s next for your client. In doing so you will work with a diverse set of colleagues from within Invent and other parts of Capgemini, drawing from our global networks and experience. Alongside this you will be pivotal to building our continued growth strategy and momentum within the market, working together with experts from different capability teams to drive our retail offers and propositions.

Collaboration and Innovation:

Innovation is at the heart of our retail business. We have recently opened Cornershop, an innovation store in east London, where we are trialling new concepts, partnering with start-ups and establishing co-innovation projects with new and existing clients. We believe seeing concepts in action, learning fast and scaling quick is a necessary capability for our clients to be disruptive in the market and keep pace with customer expectations. This spirit of rapid innovation transcends all our retail projects, be it the use of data science to prove complex supply chain hypotheses, building agility into core ERP landscapes or seeking new ways for retailers to engage with their customers.

Why this role?

With continued growth across the Retail sector, we are seeing a significant increase in demand for our teams who are already working with major UK retail organisations. As such, we are recruiting leaders into our Consumer Products and Retail team to support clients across the UK and globally.

Y ou will be responsible for building lasting relationships with existing and new clients, through demonstrating sector and sub-sector experience, bringing the best of Capgemini to that client base and developing and delivering engagements to address the clients’ needs. You will be a key part of the sector leadership team in envisioning and actioning our go-to-market strategy to support our ongoing growth ambitions and you will play a key role in expanding and developing our sector community.

As a Senior Director in the business, you will help set the direction, driving forward the business, modelling our values and behaviours, and coaching and developing junior members of the team. Key expectations from this role include:

  • Building trusted client relationships, both existing and new
  • Demonstrating deep sector and sub-sector experience and knowledge
  • Being active and effective in both selling and delivering solutions to address our clients’ business needs
  • Supporting the financial growth of the sector and s upporting the growth and expansion of our team

Why you?

You will have a wealth of experience in selling and delivering in the retail consulting sector with a core capability in one or more areas across the retail value chain. You have a natural curiosity and desire to be ahead of the curve as you continue to develop your expertise and knowledge of the digital journey of our clients and a natural ambition to continually learn and develop your own skills in the space.

We need a combination of digital strategy and delivery experience combined by a passion for solving complex problems as part of a results-driven, supportive team. We expect an entrepreneurial flair and a willingness to take calculated risks, alongside a keen appetite to develop new skills. In addition you’ll have the following:

  • Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions
  • Experience of proposition building and delivery
  • Currently working in a major Consulting firm, and/or in industry but having a Consulting background
  • Business development – utilising a combination of the organisation’s broader pre-existing relationships, company relationships and your own network, you’ll have a track record of delivering over £3m of consulting revenues.


Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs.

Learning and development:

There’s an endless amount to learn at Capgemini, and an endless number of ways to do so. So, you’ll also have unique training opportunities to take advantage of. Some of our consultants even have the chance to go to Les Fontaine (near Paris, France), where we host a conference. Outside of dedicated training, everyone makes time to help and support one another – collaboration is encouraged across all of our teams.

Work/Life Harmony:

We understand that everyone has varied lives and we want you to have a great work-life balance. So, where possible, our Work Life Harmony policy will help you to work flexibly and juggle your work and home life.


We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 9th year. When you join Capgemini, you’ll join a team that does the right thing.

Whilst you will have London as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

In order to commence a role with Capgemini UK plc you will be required to provide documentary proof prior to joining the Company that you are entitled to live and work in the UK.

Job information

Firm: Capgemini Invent

Location: London


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