Systems Engineer

The A&M IT Engineering team seeks a highly motivated, action-orientated Systems Engineer to join our team. As an A&M IT Engineering team member you will provide advanced support, system deployment and maintenance, and administration of cloud, physical, and virtual computing environments across the enterprise. This position works closely with other Infrastructure, Network, Operations, Security and Application Engineers and Developers, as well as Business Partners to implement, monitor and maintain production and dev environments.

You will also have the opportunity to work closely with various team members to assist with design, maintenance, configuration and support of IT Systems in a 24/7/365 global environment with attention to availability, performance and security.

The Systems Engineer responsibilities include but not limited to:

• Support mission critical systems and infrastructure, projects, and new initiatives.

• Assist with administration and management of cloud environments including Azure and AWS.

• Deploy, administer, and maintain servers and applications including but not limited to AD, DNS, DHCP, file and print servers, storage, production applications, virtualization, SAN, NAS, high availability, Disaster Recovery, security administration, patch management, alert notifications, user administration, operational support, as well as backup and recovery.

• Solve technical challenges and tasks with automation. Focus on automating current and future processes to increase efficiency and reduce the potential for human error.

• Participate in the creation of technical specification and processes, and contribute to project planning activities.

• Design and implement cloud IaaS, SaaS, and PaaS solutions in support of IT and Business initiatives.

• Design and implement Microsoft Active Directory and Azure AD services.

• Deploy, administer, and maintain line of business systems and applications. Test and implement software update to ensure functionality is maintained and/or improved.

• Advanced Tier 3 support for systems and applications including root cause analysis.

• Advanced Tier 3 support to end users as appropriate.

• Be part of the scheduled on call rotation.

• Mentor junior members of the Deskside Support, Operations, and Engineering teams.

• Assist in determining, spec’ing, and procuring needed hardware and software upgrades of the server environment.

• Contribute to writing and maintaining documentation for technical and non-technical audiences; including systems and disaster recovery documentation.

• Responsible for maintaining and following change control processes.

• Design and implement new systems to support business efforts.

• Coordinate, collaborate, and communicate frequently with IT 3rd party service providers.

• Act as project manager and/or provide expert consultation on complex projects, being considered a top-level subject matter expert on technologies who rely on experience and expert judgment to accomplish project goals.

• Perform other duties as assigned by Alvarez & Marsal management.

Experience:

• Bachelor's degree in computer science, related technical field, or equivalent job experience.

• A number of solid years experience of IT support experience.

• Couple of years Azure experience with a thorough understanding of the platform.

• Azure experience highly desired.

• A couple years experience using PowerShell (Python, Bash) to query, automate and troubleshoot.

• Experience with Ansible, Terraform, and other automation platforms.

• Experience working with Office 365 and Azure AD.

• Experience working with Cisco USC and Unity Platforms.

• Virtualization technologies (ESXI, vCenter, Microsoft Hyper-V, SCVMM).

• Storage Area Networks (SAN), Direct Attached Storage (DAS), Network Attached Storage (NAS), RAID configurations.

• Knowledge of modern enterprise data center operations.

• Thorough knowledge of Microsoft server platforms and networking concepts including but not limited to Active Directory, Azure Active Directory, Server 2008r2-2019, Exchange 2010-2019, SQL, Group Policy, DHCP, DNS, and related technologies.

• MDM and workstation configuration management tools (Intune, Microsoft Endpoint Manager, SCCM, JAMF).

• Monitoring tools (SolarWinds, Azure Monitor, Varonis).

• A strong understanding of industry standard security processes and procedures.

• Excellent organizational and communications skills.

• Excellent customer services skills.

• Ability to acquire new skills and knowledge quickly.

• Analytical thinker with excellent problem solving, investigation, diagnostic and teamwork skills.

Other Requirements:

• Must be able to work independently.

• Provide production support (On-Call).

• Must be able to communicate effectively and tactfully with all levels of personnel, both in verbal and written modes.

• Must be able to pay close attention to detail and understand written and verbal instructions.

• Must be able to organize and schedule work effectively.

• Must be able to work well under time constraints.

• Must be able to handle multiple tasks with changing priorities and communicate changes in scope and schedule to all parties concerned.

• Must be able to work flexible hours, including hours beyond the normal schedule when necessary.

• Must be able to maintain confidentiality.

Diversity & Inclusion

A&M’s entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M’s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity and we foster inclusiveness. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.

Voluntary Inclusion

It is Alvarez & Marsal’s policy to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, sex, sexual orientation, gender identity, family medical history or genetic information, political affiliation, military service, pregnancy, marital status, family status, religion, national origin, age or disability or any other non-merit based factor in accordance with all applicable laws and regulations.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.